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Using Multiple Queue Assignment

83

Interpreting the Network Position Status Counts Display

Standard 1.0

Network Administration Center

November 1998

User Guide Supplement

Spare

...

Shows the number of positions that were not manned 

the last time the display was updated. If MQA is enabled, this 
field is pegged only against the agent’s primary queue. For 
example, the agent could monitor the BL-4000, 
BL-5000, and BL-6000 queues. BL-4000 could be the primary 
queue. When the agent logs out, only BL-4000 increments by 
one.

ACD Call

...

Shows the number of manned positions that were 

handling ACD calls the last time the display was updated. If 
MQA is enabled, only the in-use queue increments by one. 
Since the agent is not available to take calls from the other 
queues that he or she is servicing, the Not Ready field for those 
queues increments by one.

Not Ready

...

Shows the number of manned positions that were 

not available to take calls the last time the display was updated. 
If MQA is enabled, only the in-use queue increments by one.

Waiting

...

Shows the number of manned positions that were 

ready to take a call but did not have a call to take the last time 
the display was updated. If MQA is enabled, all queues being 
serviced by the agent increment by one.

DN Call

...

Shows the number of manned positions that made or 

received a DN call the last time the display was updated. If 
MQA is enabled, only the in-use queue increments by one.

Step  Action

Содержание NAC

Страница 1: ... America Information is subject to change without notice Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant MERIDIAN 1 NETWORK ADMINISTRATION CENTER NAC NORTHERN TELECOM NORTEL NETWORKS and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are trademarks of Northern Telecom Ltd MS DOS Microsoft Windows and Windows NT are tr...

Страница 2: ...iii Standard 1 0 Network Administration Center November 1998 User Guide Supplement Publication history November 1998 Standard 1 0 of this guide is released to the public ...

Страница 3: ...iv Publication history Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 4: ...e and year modifications 10 Changes to link status 11 Restrictions for list names 12 Required documentation 13 2 Preparing the system 15 Describing the system requirements 16 Using the MVME332XTS or MVME332XT card 21 3 Configuring the modems 23 Overview 24 Section A US Robotics modems 27 Overview 28 Remote diagnostics 29 Remote supervisor login 31 Network link 32 ...

Страница 5: ...48 Configuring MTE 51 5 Saving to a file 53 Overview 54 Assigning a port 55 Printing to a file 57 Formatting headings in a data stream report 59 Downloading the report 61 6 Handling local printing 65 Overview 66 Restrictions for using local printing 67 Printing to a LAN printer 68 Before you configure a local printer 69 Directing reports to a local printer 70 Overriding the system printer 71 Addin...

Страница 6: ...Position Status Counts Display 81 8 Configuring 10 nodes 85 Overview 86 Configuring the nodes 87 9 Remote supervisor login 99 Overview 100 Configuring the hardware 101 Configuring the Meridian MAX port 104 Configuring the NAC port 107 Entering the phone number 109 Accessing the remote site 111 10 Handling error messages 115 Overview 116 Error messages 117 Index 119 ...

Страница 7: ...viii Contents Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 8: ...Preface About this guide In this preface Overview x Inside this guide xi ...

Страница 9: ...who are responsible for NAC 2 5 Assumptions This guide assumes that you are familar with NAC 2 and Meridian MAX This guide also assumes that the NAC 2 5 is correctly installed and operational How to use this guide NAC 2 5 is an upissue of NAC 2 You need to use this supplement guide to understand the differences between NAC 2 and NAC 2 5 For detailed instructions on how to install and operate the N...

Страница 10: ...el asynchronous board which is a new feature in NAC 2 5 Chapter 3 Configuring the modems describes the modems you can use with NAC 2 5 Chapter 4 Using the Meridian Terminal Emulator describes how to use Meridian Terminal Emulator MTE 9 to access NAC 2 5 Chapter 5 Saving to a file describes how to save reports into files Third party software such as database and spreadsheet applications can use the...

Страница 11: ...8 User Guide Supplement Chapter 9 Remote supervisor login describes how to remotely log in to a Meridian MAX node from your NAC workstation Chapter 10 Handling error messages contains a list of the error messages that can be generated in NAC 2 5 The Index provides the index entries in this guide ...

Страница 12: ...at s new in NAC 2 5 In this preface Overview 2 New features in NAC 2 5 3 Additional software codes 6 Time and year modifications 10 Changes to link status 11 Restrictions for list names 12 Required documentation 13 ...

Страница 13: ...stration Center November 1998 User Guide Supplement Overview Introduction This chapter describes the new features introduced in NAC 2 5 It also describes modifications made to the software such as new installation messages and a new format for entering the year ...

Страница 14: ...the Year 2000 on page 4 Higher network link speed Higher network link speeds on page 4 MVME332XTS eight channel asynchronous board Chapter 2 Preparing the system Using the MVME332XTS or MVME332XT card on page 21 US Robotics Sportster 28 8 modem Chapter 3 Configuring the modems Meridian Terminal Emulator interface Chapter 4 Using the Meridian Terminal Emulator Save reports to a file Chapter 5 Savin...

Страница 15: ... you enter the years as 98 and 99 To produce a report with data from 2000 to 2001 you enter the years as 00 and 01 However you cannot request data in a two digit format for the years ranging from 1998 to 2001 To receive this data you must enter the years in a four digit format A report with the Year field only shows a two digit year For example the Year 2000 appears as 00 on reports and the Year 1...

Страница 16: ...gure a modem or direct network link connection with this new speed on any of the serial ports The new speed improves the response time for network operations sent over the network link The network link is assigned on the NAC Communication Port Assignment screen For more information on this screen refer to the Network Administration Centre NAC Installation Guide NTP 553 4011 110 Maintenance and adm...

Страница 17: ...ion describes those lines of code Previous installation code During a new software installation the system configures the port devices This code is shown in the Network Administration Center NAC Installation Guide NTP 553 4011 110 New software installations chapter page 6 17 During this configuration process the earlier versions of NAC displayed the following messages Configuring port devices TIME...

Страница 18: ... port devices TIME Finished configuring port devices TIME If you are completing reentry point 2 3 or 4 the following message appears port_hold started Transport Provider daemon started Internet services provided portmap started Stream Error logging started netspec tcpip not set up Network Commands rwalld routed started NFS Startup ONC daemons NFS daemons Lock manager NFS Startup complete Line prin...

Страница 19: ...e Network Administration Center NAC Installation Guide NTP 553 4011 110 Software reinstallations and upgrades chapter page 8 20 During this configuration process the earlier versions of NAC displayed the following messages Configuring port devices TIME Finished configuring port devices TIME The following message appears only if you use reentry point 2 3 or 4 port_hold started Stream Error logging ...

Страница 20: ...onfiguring port devices TIME Finished configuring port devices TIME The following message appears only if you use reentry point 2 3 or 4 port_hold started Transport Provider daemon started Internet services provided portmap started Stream Error logging started netspec tcpip not set up Network Commands rwalld routed started NFS Startup ONC daemons NFS daemons Lock manager NFS Startup complete Line ...

Страница 21: ...e system message now indicates that the task could take between 30 to 60 minutes The message appears as follows Formatting root file system s disk drive TIME This will take about 30 to 60 minutes This message appears in the Network Administration Center NAC Installation Guide NTP 553 4011 110 New software installations chapter page 6 12 It also appears in the Software reinstallations and upgrades ...

Страница 22: ...eous Parameter screen is described in the Network Administration Center NAC 2 Supervisor s User Guide P0724352 Network Configuration Control chapter View Miscellaneous Parameters section page 12 13 The note in this earlier documentation stated that it could take up to seven minutes before changes to the status of the Meridian MAX configuration control link or a NAC link were reflected on the scree...

Страница 23: ...s No hyphens or all numbers The List Management feature allows you to create lists of NACD DNs ACD DNs and CDNs However you cannot use hyphens or all numbers in a list name This causes an error message For more information on the List Management feature refer to the Network Administration Center NAC 2 Supervisor s User Guide P0724352 List Management chapter ...

Страница 24: ...2 NTPs A0619661 consisting of Network Administration Center NAC Installation Guide NTP 553 4011 110 Network Administration Center NAC System Administration and Maintenance Guide NTP 553 4011 510 Application Equipment Module Installation Guide NTP 553 3201 200 Meridian Terminal Emulator MTE Release 9 User Guide P0881398 Network Administration Center User Guide Supplement P0886656 Meridian MAX docum...

Страница 25: ...14 What s new in NAC 2 5 Required documentation Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 26: ...Chapter 2 Preparing the system In this chapter Describing the system requirements 16 Using the MVME332XTS or MVME332XT card 21 ...

Страница 27: ...32XT XTS eight channel asynchronous I O board maximum of five NT7D62CA Mass Storage Unit contains 1 Gbyte hard disk drive and 600 Mbyte tape drive unit NT7D64AA DC Application Module power supply AC or DC NTD19SA Application Module Cables three multiport cables NT8D96BE for each MVME332XT XTS asynchronous communication controller LAN transceiver cable NT7D47EA external input output cables Workstat...

Страница 28: ...tJet 3630 HP DeskJet HP DeskJet 500 HP DeskJet 560C with serial parallel converter Note Many of these printers are manufacturer discontinued Nortel Networks recommends that new NAC 2 5 users print their reports using the MTE Generic printer setting For more information refer to MTE User Guide P0881398 Software NAC 2 5 Operating System tape cassette including the Motorola UNIX System V 68 R3V8 Oper...

Страница 29: ...use personal computers as workstations customer provided WinSock 1 1 compliance required for LAN based MTE supervisor workstations Microsoft Windows for MTE supervisor workstations Miscellaneous equipment serial parallel converter for printers A0621070 HP C2809A 9 to 25 pin converter Supplies minimum of three blank 600 Mbyte cassette tapes Documentation Refer to Required documentation on page 13 E...

Страница 30: ...he 10 MAX nodes feature 10 Network ACD DN CDN queues Note You must assume 16 queues per Meridian MAX node to calculate this configuration 320 supervisor workstations connected total supervisor workstations connected on serial ports supervisor workstations connected on a LAN 60 38 60 system printers connected to NAC 38 local printers connected through MTE Note This refers to the local printers that...

Страница 31: ... Administration Center November 1998 User Guide Supplement remote Meridian MAX supervisor logins through NAC Note The maximum number of remote supervisor login connections defaults to 10 This value increases if the 10 MAX nodes feature is enabled 10 Maximum number of Maximum value ...

Страница 32: ...ore information on this configuration refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Hardware installation chapter MVME332XT eight channel asynchronous board section Differences between the MVME332XTS and MVME332XT The MVME332XTS card has two light emitting diodes LEDs on the faceplate There are three LEDs on the faceplate of the MVME332XT The LEDs show the foll...

Страница 33: ...e application module into your Application Equipment Module AEM The MVME332XTS XT card is pre installed in the application module For more information on how to install the NAC 2 5 application module refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Hardware installation chapter NAC application module installation section The handling instructions for the MVME332XT...

Страница 34: ...Chapter 3 Configuring the modems In this chapter Overview 24 Section A US Robotics modems 27 Section B Racal VI2422PA modem 35 ...

Страница 35: ...quired to configure the Racal VI2422PA modem for use as a network link For detailed information on the other modems refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Peripheral devices chapter Modems supported by NAC 2 5 The following table lists the modems supported by NAC 2 5 and the functions for which they can be used Modem function Modem Limited distance Remot...

Страница 36: ...odem cable and the NT7D61 cable For more information on the cabling arrangement refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Peripheral devices chapter Modem cables section Ven Tel 9600 Plus Yes Yes Yes US Robotics Sportster 28 8 or 33 6 Data Fax Yes Yes Yes Yes Modem function Modem Limited distance Remote diagnostics Dial up supervisor Remote supervisor login...

Страница 37: ...26 Configuring the modems Overview Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 38: ...the modems 27 Standard 1 0 Network Administration Center November 1998 User Guide Supplement Section A US Robotics modems In this section Overview 28 Remote diagnostics 29 Remote supervisor login 31 Network link 32 ...

Страница 39: ...ent Overview Introduction Along with the other modems supported by NAC 2 the NAC 2 5 also supports the US Robotics Sportster 28 8 or 33 6 Data Fax modem These modems provide functions such as remote diagnostics dial up supervisor remote supervisor login and a network link This section describes these functions ...

Страница 40: ...enter NAC Installation Guide NTP 553 4011 110 Peripheral devices chapter Remote diagnostic modems section Configuring for a remote dial up supervisor or the remote end To configure the US Robotics Sportster 28 8 or 33 6 modem for use as a remote dial up supervisor follow these steps These steps also apply to the configuration of the modem s remote end for a remote dial up supervisor Step Action 1 ...

Страница 41: ... keyboard type AT B1 W W1 Result The system responds with OK 7 Power off the modem 8 Configure the modem s switch settings to match the settings in the following diagram 9 If you are configuring the remote end and wish to dial the telephone number of the NAC 2 5 modem use the Hayes AT command atdt for touch tone dialing or atdp for pulse dialing Note The is the telephone number of the NAC 2 5 mode...

Страница 42: ...o configure the dial up modem refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Peripheral devices chapter Dial up supervisor modems section Configuring for a remote supervisor login To set up the US Robotics Sportster 28 8 or 33 6 modems for use as a remote supervisor login ensure that the switch settings match those in the following diagram For information on how...

Страница 43: ...e modem and ensure that the switch settings match the settings in the following diagram 2 Set the workstation speed to 9600 baud 3 Connect a workstation to the modem with a straight through cable NT1R03Dx or NT1R03Ex 4 Connect the workstation and the modem to their power sources Ensure that the modem is connected to the telephone system with an RJ 11 cable connector 5 Power up the workstation and ...

Страница 44: ...followed by Enter Result The system responds with OK 10 Type AT W1 Y1 followed by Enter Note This command does not appear on the screen Result The system responds with OK 11 Power off the modem 12 Configure the modem s switch settings to match the settings in the following diagram 13 Disconnect the modem from the workstation Step Action G100426 1 Phone jacks Dip switches Serial port interface Powe...

Страница 45: ...between the NAC site and the Meridian MAX site is confirmed when the carrier detect LED constantly remains on 15 Use an NT7D99AA modem cable to connect the modem directly to the NAC multiport cable 16 Connect the modem to the telephone system with an RJ 11 cable connector 17 Power up the modem Result If your Meridian MAX is powered up and functional the LED labeled TR illuminates on the modem s fr...

Страница 46: ...Configuring the modems 35 Standard 1 0 Network Administration Center November 1998 User Guide Supplement Section B Racal VI2422PA modem Overview 36 Network link and Racal VI2422PA modem 37 ...

Страница 47: ...uide Supplement Overview Introduction This section provides an update to the steps required to configure the Racal VI2422PA modem for use as a network link For more information on this modem refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Peripheral devices chapter ...

Страница 48: ...Meridian MAX workstation to the modem with a straight through NT9D9007 cable Note The workstation must be connected with a data format of 8N1 and a speed of 2400 baud 2 Verify that the modem is connected to the telephone system with an RJ 11 cable connector 3 Connect the Meridian MAX workstation and the modem to a power source 4 Power up the workstation and modem 5 On the workstation keyboard type...

Страница 49: ...onnect the modem directly to the NAC 2 5 using an NT7D99AA modem cable 14 Verify that the modem is connected to the telephone system with an RJ 11 cable connector 15 Power up the modem 16 Through the use of the Racal modem s front panel choose option 1 and set the value to 1 17 Choose option 13 and set the value to 2 18 Connect the modem at the Meridian MAX site and power it up Result The NAC 2 5 ...

Страница 50: ...Chapter 4 Using the Meridian Terminal Emulator In this chapter Overview 40 Connecting through a serial port or modem 42 Connecting through a LAN connection 48 Configuring MTE 51 ...

Страница 51: ...or any other information on MTE 9 refer to the MTE User Guide P0881398 MTE 9 features MTE 9 provides numerous features such as an interface from your PC to NAC 2 5 Meridian MAX and CCR a LAN connection the ability to print NAC reports to a printer attached to your PC the ability to save reports to a file the ability to preview reports on your screen For other details on these and other MTE feature...

Страница 52: ...ting MTE 9 to NAC 2 5 You can use MTE 9 to connect your PC to NAC 2 5 in a variety of ways such as a direct connection a modem or through a LAN Based on your hardware configuration you can connect your NAC 2 5 to a maximum of 60 supervisor workstations This maximum number consists of any combination of direct or LAN based connections ...

Страница 53: ... the terminal type To prepare the NAC 2 5 to run with MTE 9 you must set the terminal type to MTE 9 or above To set the terminal type follow these steps Starting Point NAC 2 5 maintenance console Step Action 1 Verify that the NAC 2 5 system is shut down Note For instructions on how to shut down the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 55...

Страница 54: ...nal Emulator 43 Connecting through a serial port or modem Standard 1 0 Network Administration Center November 1998 User Guide Supplement 3 Select Configure NAC System Result The Configure NAC System screen appears Step Action ...

Страница 55: ... Emulator Connecting through a serial port or modem Standard 1 0 Network Administration Center 2 5 November 1998 User Guide Supplement 4 Select Port Assignment Result The NAC Communication Port Assignment screen appears Step Action ...

Страница 56: ...hrough a serial port or modem Standard 1 0 Network Administration Center November 1998 User Guide Supplement 5 Move the cursor to the next available entry in the Device field 6 Press PF2 to view a pop up menu that lists the available devices Step Action ...

Страница 57: ...om the pop up menu select MTE 9 or above Result The entry appears in the Device field 8 In the Connect field press PF2 and select Direct or Modem Note If you select Modem you must also enter a value in the Baud field 9 In the Name Comment field enter appropriate information if desired 10 Press PF1 to display the Commands menu 11 Select Save changes and exit Step Action ...

Страница 58: ...guring MTE on page 51 for instructions on how to configure the MTE 9 to work with NAC 2 5 Note The changes take effect when you restart the NAC 2 5 system For instructions on how to restart the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system shutdown chapter Step Action ...

Страница 59: ...ard TCP IP protocol Configuring the LAN connection To configure the LAN connection follow these steps Starting Point NAC 2 5 maintenance console Step Action 1 Verify that the NAC 2 5 system is shut down Note For instructions on how to shut down the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs ...

Страница 60: ...underscore or a dash The default is NAC00 6 In the NAC IP Address field enter the IP address for the NAC 2 5 You must enter the IP address in the format of N1 N2 N3 N4 N1 is between 0 and 223 inclusive but excluding 127 N2 and N3 are between 0 and 255 inclusive N4 is between 0 and 254 inclusive 7 In the NAC Subnet Mask field enter the subnet mask for the NAC 2 5 You must enter the subnet mask in t...

Страница 61: ...he default router gateway address in the format of N1 N2 N3 N4 N1 is between 0 and 233 inclusive but excluding 127 N2 and N3 are between 0 and 255 inclusive N4 is between 0 and 254 inclusive To use the system default enter Default 9 Press PF1 to display the Commands menu 10 Select Save changes and exit The changes take effect after you restart NAC 2 5 11 Refer to Configuring MTE on page 51 for ins...

Страница 62: ...tion on how to configure a LAN connection refer to Connecting through a LAN connection on page 48 2 Install MTE 9 on your PC For information on how to install MTE 9 refer to the MTE User Guide P0881398 Installing MTE chapter 3 Configure the MTE to work with NAC 2 5 For information on how to connect to MTE through a serial port refer to the MTE User Guide P0881398 Connecting to an application chapt...

Страница 63: ...52 Using the Meridian Terminal Emulator Configuring MTE Standard 1 0 Network Administration Center 2 5 November 1998 User Guide Supplement ...

Страница 64: ...Chapter 5 Saving to a file In this chapter Overview 54 Assigning a port 55 Printing to a file 57 Formatting headings in a data stream report 59 Downloading the report 61 ...

Страница 65: ...inition feature or at a predetermined time through the Schedule Definition feature Using data stream reporting To use data stream reporting you must complete several stages These stages which are described in this chapter include assign a port enable the Datastream Headings Format field optional print the report to a file download the report into a third party application Using local printers and ...

Страница 66: ...nistration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system running chapter 2 Display the NAC Maintenance and Administration menu 3 Select Configure NAC System Result The Configure NAC System screen appears 4 Select Port Assignment Result The NAC Communication Port Assignment screen appears 5 Move the cursor to the port to be used f...

Страница 67: ...er 1998 User Guide Supplement 11 Restart the NAC 2 5 system Note For instructions on how to start the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system shutdown chapter Step Action ...

Страница 68: ...etwork Report Definition submenu appears 3 Select Report Parameter Definition Result The Report Parameter Definition screen appears 4 Complete the Report Parameter Definition screen Note For more information refer to the Network Administration Center NAC 2 Supervisor s User Guide P0724352 Network Report Definition chapter Report Parameter Definition section 5 In the Output Device field press Optio...

Страница 69: ...58 Saving to a file Printing to a file Standard 1 0 Network Administration Center November 1998 User Guide Supplement 8 Press PF1 to display the Commands menu 9 Select Save changes and exit Step Action ...

Страница 70: ...Calls Accpt automatically appears as the column heading Customized headings which you may have assigned to a column are ignored If the field is disabled If the Datastream Headings Format field is disabled the headings contain the customized names you assigned to the columns in the tabular format definition For example you may have assigned the name Calls Accepted as the heading for the column that...

Страница 71: ...etwork Administration Center November 1998 User Guide Supplement 3 Select Miscellaneous Options Result The Miscellaneous Options screen appears 4 Set the Datastream Headings Format field to Enable 5 Press PF1 to display the Commands menu 6 Select Save changes and exit Step Action ...

Страница 72: ...refer to the MTE User Guide P0881398 Saving to a file chapter To save to a file with data stream reporting section Setting the terminal settings The terminal settings within the terminal emulation package should be 9600 baud rate 8 data bits no parity 1 stop bit VT 52 or V 100 terminal emulation Preparing the file You should mark the receiving data file with a txt extension for easy identification...

Страница 73: ...zed ACD DN Performance Report Interval Report Date 11 06 98 Time 13 49 42 Interval 08 00 Days All Relative time zone Node ACD DN INTVL SRV AVG 1ST 2ND TOT TOTAL CALLS AVG AVG AVG AVG NUMBER AVG LVL ANS DEL DEL CALLS TOF ABAND ACD NOT IN OUT NUMBER d AVG DEL RAN RAN ANSWD CALLS ABAND TALK RDY DN DN NUMBER d AVG DEL RAN RAN ANSWD CALLS ABAND TIME TIME TIME TIME SEC SEC SEC SEC SEC 1000 08 00 0 95 0 ...

Страница 74: ...he file marker information includes two lines of information The first line signals the start of the report output Double quotation marks enclose this alphanumeric string Meridian NAC BEGIN The second line contains numeric fields a cyclic redundancy check CRC and a character count of the report data A comma separates the fields in the second line The CRC and character count do not include the char...

Страница 75: ...Center November 1998 User Guide Supplement Deciphering the report data The data portion of a data stream report is similar to the output of a tabular report One difference is that the column headings correspond to the formula s column label not the tabular format s custom heading ...

Страница 76: ...ing local printing 67 Printing to a LAN printer 68 Before you configure a local printer 69 Directing reports to a local printer 70 Overriding the system printer 71 Adding a local printer 73 Changing a local printer type 75 Changing a local printer name 76 Deleting a local printer 77 ...

Страница 77: ... all the supervisors A local printer however is not intended for high volume Printing may be slower than a dedicated system printer if the PC is in real time display mode or is currently interacting with the display Features of local printing Through the Local Printing feature you can do the following Send a report to any local printer even one used by another supervisor Send scheduled reports to ...

Страница 78: ...r Guide P0881398 You cannot use local printing if more than one MTE session is running on a PC The print jobs on all printers stop if you add delete or change a local printer The printing resumes after you finish configuring the printer If you exit from MTE the printing stops This causes print jobs to queue on the printer until you restart MTE However you do not have to be logged in to the NAC 2 5...

Страница 79: ...l software on a LAN attached PC to intercept printer data before MS DOS can send it to one of the PC s physical ports This software is provided by the LAN vendor The printer data is then sent to a printer on the network usually through the server This functionality is supplied by the specific LAN provider that your system s LAN administrator configures If you need this functionality you must confi...

Страница 80: ...ly You can connect the local printer to the PC through any one of the standard parallel printer ports LPT1 LPT2 or LPT3 or through a serial port COM1 or COM2 The type of connection depends on the printer interface Ensure that the printer is configured as a NAC 2 5 printer For more information refer to the Network Administration Center NAC Installation Guide NTP 553 4011 110 Peripheral devices chap...

Страница 81: ...you configure a local printer in NAC 2 5 it can be accessed through the pop up window in the printer related fields For example you can select the local printer in the Output Device field in the Report Parameter Definition feature to print a report Activating through MTE You can also select the local printer directly through MTE For more information refer to the MTE User Guide P0881398 Printing a ...

Страница 82: ...eld Local Printer Override has been added to the Profile Maintenance and Supervisor Definition screens Overriding the system printer To override the system printer follow these steps Starting Point NAC 2 5 Profile Maintenance screen or Supervisor Definition screen Step Action 1 Display the Profile Maintenance screen or the Supervisor Definition screen For information on the Profile Maintenance scr...

Страница 83: ... the Supervisor Definition screen set the Local Printer Override field to Enabled 3 Save the changes made to the screen 4 Configure the MTE for local printing To do this follow the procedure described in the MTE User Guide P0881398 Printing a report chapter To print reports with Meridian MAX 8 6x or higher or NAC 2 5 section 5 Save the changes made to the screen Step Action ...

Страница 84: ...hese steps Starting Point NAC 2 5 supervisor workstation Step Action 1 Display any NAC 2 5 screen 2 Press Control P Result The Local Printer Control Window appears If the window is blank no local printer has been configured 3 In the Printer Type field press Options Result A list of available printer types appears 4 Select your printer type from the list Result Your entry appears in the Printer Typ...

Страница 85: ...ield in the Report Parameter Definition screen 6 Press Commands and select Save changes and exit Result A pop up window appears to confirm that the printer is to be added This message warns that print jobs on all printers being used by NAC are stopped until the local printer is added 7 Type y to continue Result A pop up window appears to confirm that the local printer is being added to the system ...

Страница 86: ...r Type field press Options Result A list of available printer types appears 4 Select your printer type from the list Result Your entry appears in the Printer Type field 5 Press Commands and select Save changes and exit Result A pop up window appears to confirm that the printer is being changed This message warns that print jobs on all printers being used by NAC are stopped until the local printer ...

Страница 87: ...ange the name of the local printer follow these steps Starting Point NAC 2 5 supervisor workstation Step Action 1 Display any NAC 2 5 screen 2 Press Control P Result The Local Printer Control Window appears 3 In the Printer Name field type the new printer name 4 Press Commands and select Save changes and exit Result The system responds with the following message The name of your local printer has ...

Страница 88: ...ndow appears 3 In the Printer Type field press Delete local printer Result The current entry is deleted 4 Press Commands and select Save changes and exit Result A pop up window appears to confirm that the printer is being deleted This message warns that print jobs on all printers being used by NAC are stopped until the local printer is deleted 5 Type y to continue Result A pop up window appears to...

Страница 89: ...78 Handling local printing Deleting a local printer Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 90: ...Chapter 7 Using Multiple Queue Assignment In this chapter Overview 80 Interpreting the Network Position Status Counts Display 81 ...

Страница 91: ...The Network Position Status Counts Display is the only screen in NAC 2 5 that is directly impacted by MQA You must interpret the data differently on this screen if any of your Meridian MAX applications contain MQA In this chapter This chapter describes how to intrepret the Network Position Status Counts Display if one of your Meridian MAX applications is running MQA For more MQA information For mo...

Страница 92: ...Counts Display screen if one of your Meridian MAX applications is running MQA For detailed information on this screen refer to the Network Administration Center NAC 2 Supervisor s User Guide P0724352 Position Status Display chapter Terminology With MQA you need to know the following terms Primary queue The primary queue is the first queue an agent selects when he or she logs in to the phoneset In ...

Страница 93: ...intenance and Administration menu 3 Select Position Status Display Result The Network Position Status Counts Display screen appears 4 Study the following fields Node ACDDN Identifies the source of this information This can be an NACD DN or a group total identifier Manned Shows the number of positions in the queue that were manned the last time the display was updated If MQA is enabled this field i...

Страница 94: ...y was updated If MQA is enabled only the in use queue increments by one Since the agent is not available to take calls from the other queues that he or she is servicing the Not Ready field for those queues increments by one Not Ready Shows the number of manned positions that were not available to take calls the last time the display was updated If MQA is enabled only the in use queue increments by...

Страница 95: ...84 Using Multiple Queue Assignment Interpreting the Network Position Status Counts Display Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...

Страница 96: ...Chapter 8 Configuring 10 nodes In this chapter Overview 86 Configuring the nodes 87 ...

Страница 97: ... nodes that can you configure in your network When you need this chapter You must follow the steps in this chapter if you want to add a Meridian MAX 8 or lower node to your node configuration and the node configuration already contains 10 or more nodes When you do not need this chapter You do not need this chapter if your NAC 2 5 monitors only Meridian MAX 9 nodes or the node configuration contain...

Страница 98: ...tions Before you begin Back up your data before you begin the configuration process For more information on how to back up data refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system shutdown chapter Backup and Restore Utilities section Identifying nodes to be reassigned The Meridian MAX 8 or lower appl...

Страница 99: ...24352 Parameter Administration chapter 3 Select Network Definition Result The Network Definition screen appears Note For more information on the Network Definition screen refer to the Network Administration Guide Supervisor s User Guide P0724352 Parameter Administration chapter Network Definition section 4 Take note of the node addresses that are assigned to Meridian MAX 9 or higher applications N...

Страница 100: ... and restart it Note For more information on how to shut down the system refer to the Network Administration Guide NAC System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system running chapter Shutdown the System section Note For more information on how to restart the system refer to the Network Administration Guide NAC System Administration and Ma...

Страница 101: ...on and Maintenance Guide NTP 553 4011 510 NAC error messages 4 In the error log find the nodes that correspond to the ones you identified on the Network Definition screen in the previous procedure This is a sample of two informational error messages INFORMATION Node 500 is initialization in progress PROGRAM naclink1 INFORMATION Node 666 is initialization in progress PROGRAM naclink10 Note The Prog...

Страница 102: ...n how to shut down the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system running chapter 2 Display the NAC Maintenance and Administration menu 3 Select Configure NAC System Result The Configure NAC System screen appears 4 Select Port Assignment Result The NAC Communication Port Assignment sc...

Страница 103: ...g the nodes Standard 1 0 Network Administration Center November 1998 User Guide Supplement 5 Move the cursor to the next available entry in the Device field 6 Press PF2 to view a pop up menu that lists the available devices Step Action ...

Страница 104: ... 8 In the Connect field press PF2 and select Direct or Modem Note If you select Modem you must also enter a value in the Baud field 9 In the Name Comment field enter the appropriate information if desired 10 Press PF1 to display the Commands menu 11 Select Save changes and exit 12 Follow the steps described in the next procedure Defining the new node on page 94 to continue the configuration proces...

Страница 105: ... 10 nodes To configure the node follow these steps Starting Point NAC 2 5 maintenance console Step Action 1 Complete the steps described in the previous procedure Assigning the ports on page 91 2 Display the NAC Maintenance and Administration menu 3 Select Configure NAC System Result The Configure NAC System menu appears 4 Select Network Definition Result The NAC Network Definition Installation sc...

Страница 106: ...nds to the node to be deleted Note You need to make note of this information because you must reinsert it later From the sample screen you make note of the information that corresponds to Node 500 or Node 666 Both nodes contain Meridian MAX 9 or higher applications 7 Delete the node Note In the sample screen you delete Node 500 or Node 666 because they both contain Meridian MAX 9 or higher applica...

Страница 107: ...t after you restart the NAC 2 5 system 11 Select Network Definition from the Configure NAC System menu Result The NAC Network Definition Installation screen appears 12 Reenter the node information that you deleted in Steps 5 and 6 13 Press PF1 to display the Commands menu 14 Select Save changes and exit Note The changes take effect after you restart the NAC 2 5 system 15 Restart the NAC 2 5 system...

Страница 108: ...dministration submenu select Display CDN Selection Result The Display CDN Selection screen appears Note For more information on this screen refer to the Network Administration Guide Supervisor s User Guide P0724352 Parameter Administration chapter Display CDN Selection section 6 On the Display CDN Selection screen you must reconfigure the node CDN numbers if necessary The node CDN numbers should c...

Страница 109: ...onfiguring 10 nodes Configuring the nodes Standard 1 0 Network Administration Center November 1998 User Guide Supplement 9 Print any NAC 2 5 reports after the node information has been verified Step Action ...

Страница 110: ...9 Remote supervisor login In this chapter Overview 100 Configuring the hardware 101 Configuring the Meridian MAX port 104 Configuring the NAC port 107 Entering the phone number 109 Accessing the remote site 111 ...

Страница 111: ...log in to a Meridian MAX node from your NAC workstation You can only access Meridian MAX nodes that are connected to the network All of the Meridian MAX supervisor capabilities are available to you once you have remote access In this chapter This chapter describes the steps you must follow to configure the hardware and software It also describes how to activate the Remote Supervisor Login feature ...

Страница 112: ...and the Meridian MAX node Preparing the hardware To configure the NAC and Meridian MAX hardware follow these steps Step Action 1 Configure the modems for remote diagnostics Note For more information on how to configure a US Robotics Sportster 28 8 or 33 6 modem refer to Remote supervisor login on page 31 For information on how to configure on other modems refer to the Network Administration Center...

Страница 113: ...guring the hardware Standard 1 0 Network Administration Center November 1998 User Guide Supplement G101132 Modem Over 5 miles Cable NT7D99AA Octopus cable Modem Meridian 1 connected to Meridian MAX Telephone network NAC Cable NT7D99AA ...

Страница 114: ...vember 1998 User Guide Supplement This diagram illustrates the cabling arrangement for the NT7D99AA cable DB 25 cable NT7D99AA A0390645 2 2 m 7 feet SHIELD 1 TD 2 RD 3 RTS 4 CTS 5 DSR 6 RI 22 GND 7 CD 8 DTR 20 1 SHIELD 3 RD 2 TD 5 CTS 4 RTS 20 DTR 7 GND 8 CD 6 DSR 22 RI DB 25 male DB 25 male G101133 ...

Страница 115: ...port in Meridian MAX to permit remote access from a NAC workstation Configuring the Meridian MAX port To configure the Meridian MAX port follow these steps Starting Point Meridian MAX maintenance console Step Action 1 Complete the procedure described in Configuring the hardware on page 101 2 Display the Meridian MAX Maintenance and Administration menu Note The system can be in system running mode ...

Страница 116: ...t MAX Hardware Configuration Result The Meridian MAX Hardware and System Parameters menu appears 5 Select Port Assignment Result The Meridian MAX Communication Port Assignment screen appears Note For more information on this screen refer to the Meridian MAX Maintenance and Diagnostics Guide NTP 553 4011 811 Configuring the Meridian MAX chapter Port Assignment section 6 Move the cursor to the next ...

Страница 117: ...ce field 9 In the Connect field press PF2 and select Modem Note If you select Modem you must also enter a value in the Baud field 10 In the Name Comment field enter the appropriate information if desired Note This is the port you will use to connect the modem to the Meridian MAX 11 Press PF1 to display the Commands menu 12 Select Save changes and exit 13 Follow the steps described in the next proc...

Страница 118: ... shut down Note For instructions on how to shut down the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system running chapter 3 Display the NAC Maintenance and Administration menu 4 Select Configure NAC System Result The Configure NAC System screen appears 5 Select Port Assignment Result The NA...

Страница 119: ...he pop up menu select Remote Login Result The entry appears in the Device field 9 In the Connect field press PF2 and select Modem Note If you select Modem you must also enter a value in the Baud field 10 In the Name Comment field enter the appropriate information if desired 11 Press PF1 to display the Commands menu and select Save changes and exit 12 Follow the steps described in the next procedur...

Страница 120: ...t the NAC 2 5 system is shut down Note For instructions on how to shut down the system refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 Maintenance and administration programs system running chapter 3 Display the NAC Maintenance and Administration menu 4 Select Configure NAC System Result The Configure NAC System screen appears 5 Select Networ...

Страница 121: ...ne the network link that you can use to connect to the Meridian MAX 7 In the Remote Login Directory Number field of this network link enter the modem phone number that you want to use to connect to the remote end on the Meridian MAX 8 Press PF1 to display the Commands menu 9 Select Save changes and exit 10 Follow the steps described in the next procedure Accessing the remote site on page 111 to co...

Страница 122: ...n be created for you in Meridian MAX In this definition you are supplied with a supervisor ID and a unique password If a definition is not created you need to use the identification number of an existing supervisor For more information on supervisor definitions refer to the Network Administration Center NAC 2 Supervisor s User Guide P0724352 Parameter Administration chapter Supervisor Definition s...

Страница 123: ...r 1998 User Guide Supplement 3 Select Remote Supervisor Login Result A pop up window appears with a list of each accessible site configured in the network Note For more information refer to the Network Administration Center NAC 2 Supervisor s User Guide P0724352 Remote Supervisor Login chapter Step Action ...

Страница 124: ...pears to indicate that NAC is connecting to the Meridian MAX site 6 Type Y when the following message appears Connection completed continue y or n Result The Meridian MAX login screen appears It may take a few minutes for the screen to appear 7 Enter the nodal supervisor ID and password if required when the Meridian MAX login screen appears Note You must enter the nodal supervisor ID associated wi...

Страница 125: ...ging out of the remote site If you are directly connected to the network enter to log out This terminates the connection to the Meridian MAX and returns you to the NAC main menu If you connected by dialing in to the network select Logout from the Meridian MAX main menu This terminates the connection and returns you to the NAC main menu ...

Страница 126: ...Chapter 10 Handling error messages In this chapter Overview 116 Error messages 117 ...

Страница 127: ...rview Introduction This chapter describes the error messages that can appear in NAC 2 5 The error messages associated with NAC 2 can also appear in NAC 2 5 For a list of these error messages refer to the Network Administration Center System Administration and Maintenance Guide NTP 553 4011 510 NAC error messages chapter ...

Страница 128: ...display Module lp_print_spooler Explanation An internal variable has reached an illegal state If this is an isolated incident ignore the message If the problem persists contact your NAC service representative Error Message Cannot access pRTMODEL table Task display Module prtcntrl_add_printer Explanation A database error has occurred If there were errors during the most recent installation upgrade ...

Страница 129: ...te socket for s service Task dsp_mngr Module make_listen_socket Explanation This message indicates a Meridian NAC socket task internal error If the problem persists contact your NAC service representative Error Message Accept failed for s service Task dsp_mngr Module accept_call Explanation This message indicates a Meridian NAC socket task internal error If the problem persists contact your NAC se...

Страница 130: ...to file 57 report codes 62 terminal settings 61 Documentation Meridian MAX 13 Documentation required NAC 13 E Eastern Standard Time 10 Error messages 117 EST 10 H Hardware components 16 configuration 18 maximum limits 19 I Installation codes new 7 previous 6 L Link status 11 List names restrictions 12 Local printing 65 adding 73 changing local printer type 75 printer name 76 definition 66 deleting...

Страница 131: ...PA modem 35 network link 37 Reinstallation codes new 9 previous 8 Remote supervisor login access remote site 111 configuring hardware 101 Meridian MAX port 104 NAC port 107 log into site 111 log out of site 114 modem phone number 109 NT7D99AA cabling arrangement 103 S SNN components 16 Software components 16 optional 18 required 17 Software codes new installation code 7 new reinstallation codes 9 ...

Страница 132: ...rves the right to make changes in design or components as progress in engineering and manufacturing may warrant MERIDIAN 1 NETWORK ADMINISTRATION CENTER NAC NORTHERN TELECOM NORTEL NETWORKS and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are trademarks of Northern Telecom Ltd MS DOS Microsoft and Windows NT are trademarks of Microsoft Corporation Publication number P0886656 Product release 2 5 Docu...

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