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Nortel Agent Greeting NTVQ09AB, Руководство по техническому обслуживанию и устранению неисправностей

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Page 11 of 66

Agent Greeting Card Maintenance and Troubleshooting Guide

12

Contents

About this guide   . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Agent Greeting Card Test and Debug Capabilities  17

Self Test Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

18

Factory Test Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

18

HEX Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

18

Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

19

Reset Switch   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

20

Debug Terminal Access   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

22

Debug Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

23

The VxWorks Shell   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

24

VxWorks Shell Debug Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

25

Fatal Error Logging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

26

Agent Greeting Application Upgrades   . . . . . . . . .

29

Single Card/Common Card Group Upgrade   . . . . . . . . . . . . . . . . . . . . 

32

Loadware Upgrade from PC Card (PCMCIA)   . . . . . . . . . . . . . . . . 

32

Loadware Upgrade from an FTP Server  . . . . . . . . . . . . . . . . . . . . . 

34

Mixed Card Group Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

36

Loadware Upgrade from PC Card (PCMCIA)   . . . . . . . . . . . . . . . . 

36

Loadware Upgrade from an FTP Server  . . . . . . . . . . . . . . . . . . . . . 

39

Card Specific Loadware Upgrades   . . . . . . . . . . . .

43

VPS(NTVQ09AB) Card DSP Loadware Upgrade   . . . . . . . . . . . . . . . 

44

DSP Loadware upgrade from PC Card (PCMCIA)   . . . . . . . . . . . . 

44

DSP Loadware upgrade from an FTP Server   . . . . . . . . . . . . . . . . . 

45

Содержание Agent Greeting NTVQ09AB

Страница 1: ...e pursuant to CENELEC Product Emission Standard EN 55 022 1994 CISPR22 when installed in a Meridian 1 system These limits are designed to provide reasonable protection against harmful interference whe...

Страница 2: ...Page 8 of 66 NTPH13AA_maint 3 01 February 2006...

Страница 3: ...s document May 5th 2002 Draft 2 0 5 Update for 2 05 loadware release May 5th 2001 Draft 2 0 1 Added trouble shooting section April 9th 2001 Draft 2 0 Added description of upgradePCMCIA and Multicard u...

Страница 4: ...Page 10 of 66 NTPH13AA_maint 3 01 February 2006...

Страница 5: ...rks Shell 24 VxWorks Shell Debug Utilities 25 Fatal Error Logging 26 Agent Greeting Application Upgrades 29 Single Card Common Card Group Upgrade 32 Loadware Upgrade from PC Card PCMCIA 32 Loadware Up...

Страница 6: ...e from Compact Flash Card 49 BootROM loadware upgrade from an external FTP Server 50 Troubleshooting Agent Greeting 51 Network Interfaces 51 Greetings not being played 53 Debugging Skillset name issue...

Страница 7: ...EX Display codes during bootup 20 Table 3 IXP1200 Initialisation hex display error codes 22 Table 4 Faceplate Mini DIN Connector pinout 22 Table 5 Debug Commands 25 Table 6 Multi card specific debug c...

Страница 8: ...Page 14 of 66 List of tables NTPH13AA_maint version 3 01 Februrary 2006...

Страница 9: ...rd placed in the Media Card has an NT number of NTVQ09BA and it is this number that is used throughout this document to refer to Media Card Agent Greeting For new orders of the Agent Greeting product...

Страница 10: ...f 66 NTPH13AA_maint 3 01 February 2006 Also both platforms are interoperable in an Agent Greeting Multicard Group i e VPS NTVQ09AB and Media Card NTVQ09BA can be used together in the same Agent Greeti...

Страница 11: ...ides maintenance and diagnostic features at various technical levels to identify and clear fault conditions Also included are upgrade features which require the user to have access to VxWorks The Agen...

Страница 12: ...a HEX LED display to provide status information during maintenance operations During power up and diagnostic tests this display provides a visual progress indication and information on the first failu...

Страница 13: ...tus LED A single red LED is provided on the faceplate to indicate the enabled disabled status of the Agent Greeting Card as well as providing an indication of the status of the power on self test The...

Страница 14: ...PS NTVQ09AB Card or T 22 on a Media Card NTVQ09BA re enable the card in LD 32 using the ENLC command Table 2 HEX Display codes during bootup Display Code VPS NTVQ09AB Definition Media Card NTVQ09BA De...

Страница 15: ...ge with the XX indicating the test that failed For example if the 8051 co processor test failed F 05 is displayed IF more than one test fails the message indicates the first failure T 14 Programming C...

Страница 16: ...lts will be logged to this serial port The pinouts for the Mini DIN Connector to which the faceplate serial aka maintenance cable connects are given in Table 4 on page 22 The terminal connected to the...

Страница 17: ...main processor by default grants VxWorks shell access through this port The Agent Greeting Card also supports remote access to the shell via telnet Once the card is operational the RS 232 port may be...

Страница 18: ...value of the shell timeout in seconds is returned by the shell function shellTimeoutGet shellTimeoutSet 600 shellTimeoutGet The shell and FTP password can be changed using the shell function shellPass...

Страница 19: ...lobals printVpChannel x Prints globals associated with VP channel x tr tMaint Resumes suspended task tMaint swInfoGet Prints the loadware DSP and 8051XA firmware versions ifShow Prints the IP and Ethe...

Страница 20: ...multicast IP address If run on a Server this information is propagated to other cards and the group is automatically restarted mcShellSetMcOptions Display and set multicast options If run on a Server...

Страница 21: ...d at 23 31 02 05 02 1998 Error 4 Empty Error 5 Empty Error 6 Empty value 30 0x1e Each error consists of a four digit hex identifier and a timestamp The first digit of the identifier corresponds to the...

Страница 22: ...Page 28 of 66 Agent Greeting Card Test and Debug Capabilities NTPH13AA_maint 3 01 February 2006...

Страница 23: ...to uncompress into DRAM Once the uncompress has completed execution switches to the code entry point in DRAM The card must be rebooted reset for the new loadware to execute Media Card NTVQ09BA Agent...

Страница 24: ...the Server Card For example 1 A Single VPS NTVQ09AB Server Card 2 A Single Media Card NTVQ09BA Server Card Common Card Multicard Group Common Card Agent Greeting Groups are groups where all cards are...

Страница 25: ...g Media Card NTVQ09BA a loadware upgrade may also be required on the other platform e g VPS NTVQ09AB to allow the cards to inter operate in a multicard group Always read the Release Notes before upgra...

Страница 26: ...The username and password are the same as that of the VxWorks shell STEP3 Change directory to the A drive on the card STEP4 Change the file transfer type to binary STEP5 Copy the new loadware file on...

Страница 27: ...hell 18 08 04 13 22 39 15 II Keycode Update all cards with A newLoad 0xf1de98 tShell 18 08 04 13 23 49 15 II Keycode Upgrading loadware in process Opening file A newLoad File A newLoad opened File Len...

Страница 28: ...loadware file STEP10 To verify that upgrade was successful at the shell type swInfoGet CR This will return the version of the software currently running on the card e g Nortel Networks Agent Greeting...

Страница 29: ...32 33 34 35 36 37 38 file read complete Program filename C exec Checksum 0xb018e178 length 0x4cd434 Verifying upgrade Upgrade completed OK Reboot the pack to run new loadware value 0 0x0 0xb4f56c tAGM...

Страница 30: ...re the same as that of the VxWorks shell STEP3 Change directory to the A drive on the card STEP4 Change the file transfer type to binary STEP5 Copy the new loadware files for both VPS card NTVQ09AB an...

Страница 31: ...CMCIA command as shown below mcMixedUpgradePCMCIA A vpsLoad mms A mcLoad CR mcMixedUpgradePCMCIA Group Loadware Upgrade Utility 0xf1de98 tShell 18 08 04 11 46 15 56 II Keycode Update Media Card Dongle...

Страница 32: ...ard transfers the correct loadware onto each card in the group Each card then automatically upgrades to the new loadware and reboots STEP8 Re enable all cards from overlay 32 on the switch software ST...

Страница 33: ...grade Group Loadware Upgrade Utility NFS server IP address NFS Server IP Address User name userID Password password VPS Image file name vpsLoad mms Upgrade Options from a PC Card in a Mixed Card Group...

Страница 34: ...re in process Connecting to NFS Server IP Address connected to NFS Server IP Address OK File Length 0x004cd434 Bank Size 0x00780000 Updating sector 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20...

Страница 35: ...loadware upgrade in the case of the card type which does not require an upgrade enter zero as the filename 1 Only Media Cards NTVQ09BA require a loadware upgrade The VPS NTVQ09AB loadware file is ente...

Страница 36: ...Page 42 of 66 Agent Greeting Application Upgrades NTPH13AA_maint 3 01 February 2006...

Страница 37: ...ng Guide 66 Card Specific Loadware Upgrades There are three Card Specific Upgrade Procedures described in this section VPS NTVQ09AB Digital Signal Processing DSP Loadware Upgrade Media Card NTVQ09BA X...

Страница 38: ...g Card in binary format Logout of the FTP session From the VxWorks shell execute the command upgradePCMCIAdsp as described below The DSP loadware file is loaded via FTP from a file server The file is...

Страница 39: ...re strategy is implemented for the Agent Greeting on board DSP section and the DSP cards No special recovery mechanism is required If the upgrade fails for some reason Ethernet link to server goes dow...

Страница 40: ...6b254 tUpgradeDsp On board DSP section in reset 0x36b254 tUpgradeDsp Powering up dsp 0 The Agent Greeting Card must be in maintenance mode before an upgradeDsp can be executed Maintenance mode is ente...

Страница 41: ...admin XA Upgrade from Compact Flash Card STEP1 FTP the XA firmware onto the C drive using the same method to that outlined above for transferring the application load STEP2 Reboot the card and boot in...

Страница 42: ...when the card is rebooting the user will be prompted to enter jkl to gain access to the bootROM STEP3 The upgrade is then performed using the following command upgradeXa server IP address userid pass...

Страница 43: ...is itgadmin BootROM loadware upgrade from Compact Flash Card STEP1 FTP the bootROM loadware onto the C drive using the same method to that outlined above for transferring the application load STEP2 R...

Страница 44: ...card and when the card is rebooting the user will be prompted to enter jkl to gain access to the bootROM STEP3 The upgrade is then performed using the following command upgradeBoot server IP address u...

Страница 45: ...ute during normal operation FTP traffic for transfer of greetings during normal operation HTTP traffic for Browser User Interface interactions Telnet for maintenance access Loss of network connectivit...

Страница 46: ...e LEDS signify the link speed and activity See below link speed 10Mbps Should the network become disconnected all 3 faceplate LEDs under the label E will be dark See example below Duplicate IP Address...

Страница 47: ...e Browser User Interface Only the first word is used to match so it must be unique If a skillset specific greeting match is not found then the default greeting for the Agent is played If there is no d...

Страница 48: ...age dumping is clientDebugOff Telephony User Interface becoming disabled The TUI is disabled during the following operations Backup Restore Purge of Agents Loss of Server card if the server card is un...

Страница 49: ...rs to be traversed plus one This can be done using the mcShellSetMcOptions command from the maintenance port This command also allows the multicast address and port number to be changed Table 6 on pag...

Страница 50: ...hernet driver has reported an invalid Ethernet address error FF FF FF and after a timeout of 3 minutes without receiving any Multicast frames after setting Multicast options see below for some mainten...

Страница 51: ...and reboot For any other case using the Telnet or serial connection and type in diskInit A command is case sensitive On reboot the card will be Unassigned How to upgrade PC Card from 48Mb to 64MB Use...

Страница 52: ...Page 58 of 66 Troubleshooting Agent Greeting NTPH13AA_maint 3 01 February 2006...

Страница 53: ...7 VP Application Task failed to go operational 0x1008 Task suspended itself three times Table 8 Server Task Fatal Errors Error ID Description 0x2001 Ethernet device has no IP address 0x2002 Error open...

Страница 54: ...playAnnouncement action 0x3013 Channel in incorrect state while verifying collectDigits action 0x3014 Malloc failed during creation of bit mapped array 0x3015 Malloc failed during creation of bit map...

Страница 55: ...0x302E Malloc failed during handling of channelSplit RFA 0x302F Malloc failed during handling of channelSplit RFA 0x3030 Malloc failed during handling of clientMessage 0x3031 Malloc failed during han...

Страница 56: ...ries Task loop exited 0x4015 msgQReceive failed in Aries task input queue 0x4016 Malloc failed during handling of message from VP App task 0x4017 Error Aries Audit task loop exited 0x4018 Malloc faile...

Страница 57: ...eving characters from a ring buffer 0x403B Error in retrieving characters from a ring buffer 0x403C Error Meridian Manager Send Queue task loop exited 0x403F Malloc failed while constructing a DS30 me...

Страница 58: ...led during sending of collectDigits result 0x500B Malloc failed during handling of promptAndCollectDigits message 0x500C Malloc failed during sending of promptAndCollectDigits result 0x500D Malloc fai...

Страница 59: ...Page 65 of 66 Agent Greeting Card Maintenance and Troubleshooting Guide 66...

Страница 60: ...Page 66 of 66 Appendix A Fatal Error codes NTPH13AA_maint 3 01 February 2006...

Страница 61: ......

Страница 62: ...ENELEC Product Emission Standard EN 55 022 1994 CISPR22 when installed in a Meridian 1 system These limits are designed to provide reasonable protection against harmful interference when the equipment...

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