ninjakitchen.com
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, blades, blender bases,
etc.), which require regular maintenance and/or replacement to ensure the proper functioning
of your unit, are not covered by this warranty. Replacement parts are available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit
ninjakitchen.com/support
for product care and maintenance self-help. Our
Customer Service Specialists are also available at
1-877-646-5288
to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com
and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at
registeryourninja.com
and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Program will not run and/or LEDs are flashing.
•
Make sure the unit is plugged in, fully assembled, and powered on.
•
The LEDs on the motor base will flash if the unit is powered on but the feed chute lid, processor bowl,
and largest food pusher are not properly installed. Install bowl by lowering it onto the motor base and
rotating it clockwise until it clicks into place. Install the lid onto the bowl by turning it clockwise to
click into place. Insert the food pushers into the lid by pressing down.
•
Largest feed chute pusher must be installed for unit to run.
Motor base moves around on countertop.
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
•
Suction feet will not stick to some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure (cutting
board, platter, plates, etc.).
Unit is difficult to remove from counter for storage.
•
Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Food is not evenly chopped.
•
For best results when chopping, cut ingredients in a uniform size and don’t overfill the bowl.
•
For smaller quantities, use 4.5-Cup Nesting Workbowl (not included on all models).
Ingredients are unevenly sliced.
•
For best results when using the reversible slicing/shredding disc (not included on all models)
or adjustable slicing disc (not included on all models), trim ingredients to a uniform size.
•
For the most even results, place ingredients in the smallest possible of the 3 feed chutes.
Cannot install lid on bowl.
•
If any components are misaligned, the lid will not install properly. Make sure the disc spindle and
discs or blade assembly are fully seated on the drive gear inside the bowl after the bowl is fully
installed on the motor base.
How many settings are there on the adjustable slicing disc (not available with all models)?
•
The adjustable slicing disc has 8 main settings with
1
/
3
-mm microsettings between each (for a total of
24 individual settings) ranging from 0.3mm to 8mm.
How do I use different food pusher sizes?
•
Using the narrowest feed chute possible allows ingredients to be guided down towards the discs
for the most even output.
•
To use the largest feed chute, assemble the lid and place ingredients into the chute. Install the
largest pusher with the medium and small pusher nested inside to push ingredients through.
Large pusher must be installed to the chute max fill line before selecting a program.
•
To use the medium or small feed chute, install the large pusher into the lid and use smaller pushers
to guide food through the center of the large or medium pusher.
The Dough program is flashing.
•
As a safety feature, the unit prevents running the dough program more than 3 consecutive times.
•
The unit is not intended to continuously knead. Remove the dough from the bowl and knead the
dough by hand. Unplug the unit and let cool for 15 minutes.
