197
Troubleshooting
Images are blurred.
•
Use the flash.
•
Increase the ISO sensitivity value.
•
Enable
Photo VR
when shooting still images.
Enable
Movie VR
when recording movies.
•
Use a tripod to stabilize the camera (using the self-
timer at the same time is more effective).
Bright specks appear in
images captured with
flash.
The flash is reflecting off particles in the air. Set the
flash mode setting to
W
(off).
Flash does not fire.
•
The flash mode is set to
W
(off).
•
A scene mode that restricts the flash is selected.
•
A function that restricts the flash is enabled.
Digital zoom cannot be
used.
•
Digital zoom
is set to
Off
in the setup menu.
•
Digital zoom cannot be used with certain
shooting modes.
Image mode
not
available.
A function that restricts
Image mode
is enabled.
Movie options
not
available.
The battery temperature is below 0°C (32°F). If you want
to continue recording movies with the size/frame rate set
to
d
2160/30p
(4K UHD),
c
2160/25p
(4K UHD),
e
1080/60p
,
f
1080/50p
,
h
HS 480/4×
,
a
HS 480/4×
,
j
HS 1080/0.5×
, or
Y
HS 1080/0.5×
, remove the battery from the
camera and warm it up with your palms, etc. before use.
No sound when the
shutter is released.
Off
is selected for
Shutter sound
in
Sound settings
in the setup menu. No sound is produced with some
shooting modes, even when
On
is selected.
AF-assist illuminator
does not light.
Off
is selected for the
AF assist
option in the setup
menu. AF-assist illuminator may not light depending
on the position of the focus area or shooting mode,
even when
Auto
is selected.
Images appear smeared. The lens is dirty. Clean the lens.
Colors are unnatural.
White balance or hue is not adjusted properly.
Problem
Cause/Solution
A