The goods are not of the correct type or model in the ordered order or as on the website at the time
of order.
Not enough quantity, not enough sets as in the order.
The product is not working.
Customers are responsible for submitting relevant documents proving the above deficiencies to
complete the return/exchange of goods.
II
Regulations on the time to notify and return products
Time of return notice:
within 7 days after receiving the product in case the product lacks
accessories, gifts, or broken.
Product delivery time:
within 14 days after receiving the product.
Product return location:
Customers can bring products directly to our office/store or by mail.
In case you have comments/complaints related to product quality, please contact our hotline.
III. Conditions of return - renewal
The product is intact, not scratched, scratched, distorted, broken, cracked, impacted, flammable,
moldy, or chemical.
The product has not been open for repair by the user or by a third party.
Products with full documents: delivery note, warranty card, VAT invoice (if any), manual, catalog ...)
Goods are confirmed to have technical defects checked by the company's technician.
Product intact box (no distortion, no tearing box, packaging, foam,..) full of original accessories, full
promotional gifts (if any).
Accessories must be complete and intact.
If lost accessories or promotions or cases are scratched, fees will be charged depending on the
case of the product.
Note:
Our company does not accept returns in the following cases.
You want to change the category for your liking, but the product really does not have any defects.
You do not operate properly, causing damage to the goods.
You do not comply with the regulations as required to enjoy the warranty (for example, do not
present the warranty card, the company's vouchers when exchanging).
You self-affect external conditions such as packaging tear, scratches, scratches, breakage, ...
The goods have been checked, agreed to buy by you, but then you asked to return the goods due
to the wrong form (scratches, distortions, yellowing, broken ...).
Please check the goods and sign the receipt of the status with the Delivery Officer immediately
upon receiving the goods. When detecting one of the above cases, you can discuss directly with
the Delivery Officer or immediately respond to the customer receiving the customer order.
CONDITIONS FOR HOME SUPPORT
I. Free case
1. Massage chair products are supported for free at home nationwide
2. If the product is newly received and defective because the manufacturer is bulky, the warranty
department will let the technician handle it at home for free in Hanoi and Ho Chi Minh City.
3. New products received defective parts, the warranty department will send free parts compensation
to customers.
II. Charge case
1. Error caused by the user
2. Home installation service
