Troubleshooting
29
Troubleshooting
In this chapter, you will learn how to troubleshoot the most common installation
problems and how to resolve them.
This chapter includes:
Common Problems
Page 29
HyperTerminal
Page 30
Diagnostic Menu
Page 32
Common Problems
The following table outlines the most common installation issues and instructions for
resolution.
What’s the
Problem?
What it means:
How to Resolve:
Nothing
happens when
I power up
the modem.
This indicates that there
is no power being
supplied to the modem.
There are several things that could
be wrong. Go through this list and
eliminate all the possible problems:
•
Is the ignition on or is the
ignition sense-shorting plug
inserted into the jack (for
building installations)?
•
Check power supply and make
sure that everything is
connected properly.
•
Check the cables and wiring.
The modem
has power but
the LED light
is not
You may not be within
coverage area.
•
Check to make sure the
antenna is properly connected.
