79
C
ONTACTING
Y
OUR
N
ETWORK
S
ERVICE
P
ROVIDER
FOR
H
ELP
If you are unable to fix the problem yourself, contact your NSP for assistance.
Depending on the problem you are having, your NSP may ask for your RG2C’s model
number. To find out what the model number is:
•
Press the SETUP button on the front panel of the RG2C. The GATEWAY menu
appears.
•
Select Remote Control Setup. The model number appears in the upper right-hand
corner of the screen. For example, RG2BV30000.
Be sure that the remote control you are using came with your RG2C. Using more than
one type of remote with the RG2C does not work. Your NSP equips you with a set of
remote controls that are all of the same type and model. For information about setting
up and programming your system using the RG2C remote control as well as setting
up features such as Emergency Alert Services and Caller ID, see the second section
of this manual,
see “Advanced Use” on page 33.
