46
4.6
Operational problems – troubleshooting
Seek advice from a qualified chimney & stove specialist
Operation troubleshooting
Problem
Probable Cause
Action
Difficulty getting the fire alight
and keeping it burning well
Low flue draught
Consult your stove installer
Wet wood
(Over 20% moisture content)
Use dry seasoned hardwood.
(Less than 20% moisture
content)
Poor burning control
Flue draught high
Consult your stove installer
Burning time is short
Wet wood
(Over 20% moisture content)
Use dry seasoned hardwood.
(Less than 20% moisture
content)
Heat output too high (Over firing)
Flue draught high
Consult your stove installer
Air controls set too high
Reduce output by closing air
control.
Low heat output
Flue draught low
Consult your stove installer
Wet wood
(Over 20% moisture content)
Use dry seasoned hardwood.
(Less than 20% moisture
content)
Excessive fuel being used
Flue draught high
Consult your stove installer
Wood too dry
Do not use unsuitable wood such
as constructional timber or
pallets. Only use dry seasoned
hardwood with less than 20%
moisture content
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