Warranty
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13. Warranty
13.1 The manufacturer guarantees the system quality conformance to TC 9441-014-
13218158-2006 requirements if the rules of operation, storage, transportation and
mounting prescribed in the operational documentation are observed.
13.2 Warranty period is 24 months from the delivery date to the customer (chapter 11).
The warranty period of components exposed to wear (cables) is 30 days.
There is no warranty for consumables (gels and pastes).
The warranty period can be prolonged for the period from reclamation submission up to
repair completion (chapters 14, 15).
13.3 The operation of guarantee commitment is stopped if:
·
the rules of operation, storage, transportation and mounting prescribed in
the operational documentation are not observed;
·
the warranty period is expired;
·
a user brakes the seal without permission of the manufacturer.
13.4 The manufacturer is obliged to repair the equipment in case of breakdown during
the warranty period free of charge. The repair is carried out in the service center of
Neurosoft Ltd. (5, Voronin str., Ivanovo, 153032, Russia) only if this registration
certificate is provided.
14. Reclamation Data
14.1 In case of system breakdown or faultiness in the period of warranty and also product
defect detected when primary acceptance, the consumer should send written notification
to
Neurosoft
Ltd., authorized European representative or nearest distributor. The actual
list of
Neurosoft
Ltd. distributors is represented on the
web site:
http://www.neurosoft.ru/eng/useful/links.aspx. This notification should contain the following
information:
·
the consumer’s name and the address;
·
the serial number of the system (see chapter 9 of the present manual or the system
marking);
·
the copy of chapter 11 of this manual or the number and the date of the invoice or
other document confirming the system purchase.
·
the detailed description of failures. If it is possible indicate the reasons and
circumstances preceding the fault detection (in addition it is recommended to add the
test report, the exam data, photos and other materials allowing to solve the problem
as soon as possible).
