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Intelligent NIC Getting Started Guide — NDA Required
NetXen, Inc.
6. Troubleshooting Guidelines
6
Troubleshooting Guidelines
6.1
Unable to Boot the Host System with the NIC Card Installed
Remove the NIC and reboot. Does the system boot without the NIC?
Is the recommended minimum memory installed on the host system?
Refer to Section 6.4, "Caveats" for the 2-Gbyte Windows or 1-GByte Linux
configuration entries.
Note any error message during the OS boot sequence.
Is the ROM scan enabled in the BIOS? If so, disable it.
Check for system error messages:
Dbgview.exe
(Windows event viewer)
dmesg
(Linux)
Use the NetXen diagnostics utility for further testing.
6.2
Unable to ping the NIC Installed on Linux Host
Type
lspci -v
and look for vendor ID ‘4040’. Is the NIC visible on the PCI bus?
Is the NIC is placed in the PCIe x8 slot?
6.3
Gather System Information and Check for Errors on Linux Host
cat /proc/modules | grep -i nx
cat /proc/pci
cat /proc/interrupts
ethtool -i <network interface>
lspci -v
lspci -vt
Check for error messages from the kernel:
Type
dmesg
Type
cat /var/log/messages
Check routing table, gateway, and IP Address conflicts for all interfaces:
Type
route
Check network interface TX and RX counts during pings:
Type
ifconfig <network interface>
Use
ethereal
,
tethereal
,
nospace
, or
tcpdump
utilities to capture packets:
