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RangeMax Wireless-N 150 Router WPN824N User Manual

Troubleshooting

7-13

v1.0, February 2010

If the wireless router fails to restart, or the Power light continues to blink or turns solid amber, the
unit might be defective. If the error persists, you might have a hardware problem and should
contact Technical Support at

http://www.netgear.com/support

Содержание WPN824N - RangeMax Wireless-N 150 Router

Страница 1: ...202 10587 01 February 2010 v1 0 NETGEAR Inc 350 E Plumeria Drive San Jose CA 95134 USA RangeMax Wireless N 150 Router WPN824N User Manual...

Страница 2: ...urer Importer It is hereby certified that the Wireless N 150 Router Model WPN824N has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The opera...

Страница 3: ...ries under the following conditions and or with the following restrictions In Italy the end user should apply for a license at the national spectrum authorities in order to obtain authorization to use...

Страница 4: ...99 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan WPN824N jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul rot...

Страница 5: ...e Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centim...

Страница 6: ...g antenna Increase the separation between the equipment and the receiver Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected Consult...

Страница 7: ...Publication Details Model Number WPN824N Publication Date February 2010 Product Family Wireless Router Product Name Wireless N 150 Router Model WPN824N Home or Business Product Home Language English P...

Страница 8: ...on Does Require a Login 1 9 Setting Up and Testing Basic Wireless Connectivity 1 11 Chapter 2 Safeguarding Your Network Choosing Appropriate Wireless Security 2 1 Recording Basic Wireless Settings Set...

Страница 9: ...ifications 3 7 Setting the Time Zone 3 8 Chapter 4 Customizing Your Network Settings Using the LAN IP Setup Options 4 1 Configuring a Device Name 4 2 Configuring LAN TCP IP Setup Parameters 4 2 Using...

Страница 10: ...twork Monitoring Tools Viewing Wireless Router Status Information 6 2 Viewing a List of Attached Devices 6 7 Managing the Configuration File 6 7 Backing Up and Restoring the Configuration 6 8 Erasing...

Страница 11: ...Path to Your Router 7 9 Testing the Path from Your Computer to a Remote Device 7 10 Problems with Date and Time 7 10 Problems with Wireless Adapter Connections 7 11 Restoring the Default Configuratio...

Страница 12: ...this manual are described in the following paragraphs Typographical conventions This manual uses the following typographical conventions Formats This manual uses the following formats to highlight spe...

Страница 13: ...free Adobe Acrobat reader installed in order to view and print PDF files The Acrobat reader is available on the Adobe Web site at http www adobe com Danger This is a safety warning Failure to take he...

Страница 14: ...stantly searching for ways to improve its products and documentation The following table indicates any changes that might have been made since the WPN824N router was introduced Table 2 1 Publication R...

Страница 15: ...Wizard on page 1 6 Viewing and Configuring Basic Internet Settings on page 1 6 Setting Up and Testing Basic Wireless Connectivity on page 1 11 Using the Setup Manual For first time installation of yo...

Страница 16: ...terlogin net in the address field of your browser and then press Enter A login window displays 2 Enter admin for the router user name and your password or the default password Figure 1 1 Tip You can c...

Страница 17: ...available the router will proceed to the router status screen To automatically update to the new firmware click Yes to allow the router to download and install the new firmware file from NETGEAR The u...

Страница 18: ...cumentation under Web Support in the main menu to view support information or the documentation for the wireless router If you do not click Logout the wireless router will wait for 5 minutes after no...

Страница 19: ...language other than the default that language as well as English is stored in memory The additional language stored is the most recently selected For example if you select Deutsch German and English...

Страница 20: ...to verify the Internet connection settings 1 Select Setup Wizard from the top of the main menu 2 Click Next to proceed Enter your ISP settings as needed 3 At the end of the Setup Wizard click Test to...

Страница 21: ...a DHCP request from your router In most cases this setting is not required but some ISPs require it for access to ISP services such as mail or news servers Domain Name The domain name is provided by y...

Страница 22: ...tion determines the Ethernet MAC address that the router will use on the Internet port Typically you would leave Use Default Address selected However some ISPs especially cable modem providers registe...

Страница 23: ...rnet Connection Require A Login If you usually must use a login program such as WinPOET to access the Internet your Internet connection requires a login After you select Yes the Basic Settings screen...

Страница 24: ...oint to Point Protocol over Ethernet the protocol used by most DSL services worldwide Login and Password This is the user name and password provided by your ISP This name and password are used to log...

Страница 25: ...Idle Timeout Your Internet connection is logged out if there is no data transfer during the specified time interval Domain Name Server DNS Address If you know that your ISP does not automatically tra...

Страница 26: ...ble descriptive name In the Name SSID field you can enter a value of up to 32 alphanumeric characters The default SSID is NETGEAR 4 For the remaining settings accept the defaults The default channel i...

Страница 27: ...um speed of up to 54 Mbps for b g networks Up to 65 Mbps Neighbor Friendly Mode Will not interfere with neighboring wireless networks Up to 150 Mbps Performance Mode Maximum Wireless N speed up to 150...

Страница 28: ...less adapter of your computer to have the same SSID and channel that you specified in the router and disable encryption Check that your computer has a wireless link and can obtain an IP address by DHC...

Страница 29: ...1 Backing Up Your Configuration on page 2 22 Understanding Your Firewall on page 2 23 Choosing Appropriate Wireless Security Unlike wired networks wireless networks allow anyone with a compatible adap...

Страница 30: ...a slow computer To configure the wireless network you can Manually specify your SSID and your wireless security settings The WPN824N router provides two screens for configuring the wireless settings W...

Страница 31: ...ons Security Type Description None No wireless security Recommended only for troubleshooting wireless connectivity Do not run an unsecured wireless network unless it is your intention to provide free...

Страница 32: ...n page 2 11 Restrict access based on MAC address You can restrict access to only trusted computers so that unknown computers cannot wirelessly connect to the WPN824N router MAC address filtering adds...

Страница 33: ...P Authentication is used circle one Shared Key or Auto WEP Encryption Key Size Choose one 64 bit or 128 bit Again the encryption key size must be the same for the wireless adapters and the wireless ro...

Страница 34: ...A2 PSK and are configured with the correct passphrase Use the procedures described in the following sections to specify the WPN824N router Store this information in a safe place Changing Wireless Secu...

Страница 35: ...ndwidth for data transmission For more information about the wireless channel frequencies see the online document that you can access from Wireless Networking Basics in Appendix B Mode The default mod...

Страница 36: ...ing publicly available tools WEP offers the following options Automatic With the Automatic option the router will try both Open System and Shared Key authentication Normally this setting is suitable I...

Страница 37: ...ur keys to activate 5 Click Apply to save your settings Configuring WPA PSK and WPA2 PSK Wireless Security Wi Fi Protected Access with Pre Shared Key WPA PSK and WPA2 PSK data encryption provides extr...

Страница 38: ...or the security type The third option WPA PSK TKIP WP2 PSK AES is the most flexible since it allows clients using either WPA PSK or WPA2 PSK 3 In the Passphrase field enter a word or group of 8 63 pri...

Страница 39: ...lect Wireless Settings under Advanced in the main menu The advanced Wireless Settings screen displays The available settings in this screen are Enable Wireless Router Radio If you disable the wireless...

Страница 40: ...ort Wi Fi Protected Setup WPS you can use this feature to configure the router s network name SSID and security settings and at the same time connect a wireless client securely and easily to the route...

Страница 41: ...hile the light is blinking you have 2 minutes to enable WPS on the client that you are trying to connect to the router 2 On the wireless client follow its specific networking instructions to enable WP...

Страница 42: ...and the client establish a wireless connection The 2 minute window period expires for establishing a WPS connection If the connection is not established no WPS security settings will be specified in...

Страница 43: ...r setup method 4 On the wireless client obtain its security PIN or follow its specific networking instructions to generate a client security PIN 5 In the Add WPS Client screen of the WPN824N router en...

Страница 44: ...n still add WPS enabled wireless clients The router might disable the PIN if it detects suspicious attempts to break into your wireless settings this can happen if the check box is selected You can en...

Страница 45: ...he Wireless Settings screen for WPA PSK or WPA2 PSK security and record that information See Configuring WPA PSK and WPA2 PSK Wireless Security on page 2 9 When you change security settings all existi...

Страница 46: ...correct SSID and wireless security settings to access the wireless router The MAC address is a network device s unique 12 character physical address containing the hexadecimal characters 0 9 a f or A...

Страница 47: ...List The screen changes back to the list screen 6 Repeat step 3 through step 5 for each additional device you want to add to the list 7 Select the Turn Access Control On check box 8 Click Apply to sa...

Страница 48: ...rk from the Setup menu The Guest Network Settings screen appears 2 Select any of the following Wireless settings Enable Guest Network When this check box is selected the guest network is enabled and g...

Страница 49: ...NETGEAR recommends that you change the name to a different value 4 Select a Security option from the list 5 Click Apply to save your selections Changing the Administrator Password The default password...

Страница 50: ...ion file after you complete the configuration If the router fails or becomes corrupted or an administrator password is lost you can easily re create your configuration by restoring the configuration f...

Страница 51: ...ed in Blocking Access to Internet Sites on page 3 1 Blocking services Block the use of certain Internet services by specific computers on your network This feature is described in Blocking Access to I...

Страница 52: ...Overview The Wireless N 150 Router Model WPN824N provides you with Web content filtering options plus browser activity reporting and instant alerts through e mail Parents and network administrators ca...

Страница 53: ...g a dot as the keyword and then set a schedule in the Schedule screen 3 Add a keyword or domain by entering it in the keyword field and clicking Add Keyword The keyword or domain name then appears the...

Страница 54: ...es When a computer on your network sends a request for service to a server computer on the Internet the requested service is identified by a service or port number This number appears as the destinati...

Страница 55: ...otocols are defined by the Internet Engineering Task Force IETF and published in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 to 65535 by th...

Страница 56: ...ocking is enforced To schedule blocking 1 Select Schedule under Content Filtering in the main menu The Schedule screen displays 2 Configure the schedule for blocking keywords and services a Days to Bl...

Страница 57: ...ly when keyword blocking is enabled and no log entries are made for the trusted user Select Logs under Content Filtering in the main menu The Logs screen displays Table 3 1 describes the log entries F...

Страница 58: ...t Filtering in the main menu The E mail screen displays 2 To receive e mail logs and alerts from the router select the Turn E mail Notification On check box a Enter the name of your ISP s outgoing SMT...

Страница 59: ...iod the log is automatically e mailed to the specified e mail address After the log is sent the log is cleared from the router s memory If the router cannot e mail the log file the log buffer might fi...

Страница 60: ...Using the LAN IP Setup Options Using a Dynamic DNS Service on page 4 5 Configuring the WAN Setup Options on page 4 6 Configuring Static Routes on page 4 8 Using the LAN IP Setup Options The LAN Setup...

Страница 61: ...f your network has a requirement to use a different IP addressing scheme you can make those changes in this screen The LAN IP settings are IP Address The LAN IP address of the router IP Subnet Mask Th...

Страница 62: ...addressing scheme you should define a range between 192 168 1 2 and 192 168 1 254 although you might wish to save part of the range for devices with fixed addresses The router delivers the following...

Страница 63: ...n to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 3 Enter the MAC address of the computer or server 4 Click Apply to enter the reserved address into the...

Страница 64: ...t can connect to the Dynamic DNS service provided by DynDNS org You must first visit their website at www dyndns org and obtain an account and host name which you specify in the router Then whenever y...

Страница 65: ...u can select the Use Wildcards check box to activate this feature For example the wildcard feature causes yourhost dyndns org to be aliased to the same IP address as yourhost dyndns org 8 Click Apply...

Страница 66: ...ice that you have configured in the Port Forwarding Port Triggering screen Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the defa...

Страница 67: ...from functioning Open NAT provides a much less secured firewall but allows almost all Internet applications to function For more information about NAT see How Your Computer Accesses a Remote Computer...

Страница 68: ...st is likely to be denied by the company s firewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 1 100 In this...

Страница 69: ...In the Destination IP Address field enter the IP address of the final destination 7 In the IP Subnet Mask field enter the IP subnet mask for this destination If the destination is a single host enter...

Страница 70: ...on page 5 15 Overview of Home and Small Office Networking Technologies on page 5 16 Allowing Inbound Connections to Your Network By default the WPN824N router blocks any inbound traffic from the Inter...

Страница 71: ...e with the following address and port information The source address is your computer s IP address The source port number is 5678 the browser session The destination address is the IP address of www e...

Страница 72: ...browser session that made the initial request Your router then sends this reply message to your computer which displays the Web page from www example com 6 When you finish your browser session your r...

Страница 73: ...AT assigned source port as in the previous example let s say port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 Upon receiving...

Страница 74: ...P address of your router The remote computer composes a Web page request message with the following destination information The destination address is the IP address of www example com which is the ad...

Страница 75: ...orwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you might make a local Web server FTP se...

Страница 76: ...g Server IP Address fields enter the last digit of the IP address of your local computer that will provide this service 4 To the right of Server IP Address click Add The service appears in the list in...

Страница 77: ...number If the application uses only a single port enter the same port number in the Ending Port field If the application uses a range of ports enter the ending port number of the range in the Ending P...

Страница 78: ...me with a Dynamic DNS service and configure your router to use the name as described in Using a Dynamic DNS Service on page 4 5 To access your Web server from the Internet a remote user must know the...

Страница 79: ...up port triggering 1 Select Port Forwarding Port Triggering under Advanced in the main menu The Forwarding Port Triggering screen displays see Figure 5 1 on page 5 7 2 Select the Port Triggering radio...

Страница 80: ...ring Services screen displays 6 In the Service Name field enter a descriptive service name 7 In the Service User field select Any the default to allow this service to be used by any computer on the In...

Страница 81: ...h as Internet appliances and computers to access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the netwo...

Страница 82: ...fic Longer durations might compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time To Live The time to live for the advertisement is measured in h...

Страница 83: ...ment carefully For best results place your router Near the center of the area in which your computers will operate In an elevated location such as a high shelf where the wirelessly connected computers...

Страница 84: ...in the data path has a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the one with the smallest MTU The best MTU setting for NETGEAR equipment is...

Страница 85: ...odem connections are asymmetrical meaning they have a lower data rate to the Internet upstream than from the Internet downstream Keep in mind that when you connect to another site that also has an asy...

Страница 86: ...ity and you can configure an individual network password to prevent neighbors from connecting The Powerline HD family of products can coexist on the same network with older generation XE family produc...

Страница 87: ...popular due to the availability of inexpensive mass storage Table 5 2 shows the time to transfer 1 gigabyte 1 GB of data using various networking technologies Table 5 2 Theoretical Transfer Time for 1...

Страница 88: ...el WPN824N This chapter includes the following sections Viewing Wireless Router Status Information Viewing a List of Attached Devices on page 6 7 Managing the Configuration File in Chapter 6 Updating...

Страница 89: ...ual Using Network Monitoring Tools 6 2 v1 0 February 2010 Viewing Wireless Router Status Information To view router status and usage information 1 Select Router Status under Maintenance in the main me...

Страница 90: ...dress on the WAN If set to DHCP Client the router is configured to obtain an IP address dynamically from the ISP IP Subnet Mask The IP subnet mask being used by the Internet WAN port of the router For...

Страница 91: ...Click the link to the online document Wireless Networking Basics in Appendix B for the frequencies used on each channel Mode Indicates the wireless communication mode Up to 54 Mbps Up to 65 Mbps Up t...

Страница 92: ...igure 6 2 Table 6 2 Connection Status Settings Item Description IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The...

Страница 93: ...rt The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays the following Status The link status of the port TxPkts The number of packets transmitted on this port s...

Страница 94: ...name if available and the Ethernet MAC address To force the router to look for attached devices click Refresh Managing the Configuration File The configuration settings of the WPN824N router are store...

Страница 95: ...Under some circumstances for example if you move the router to a different network or if you have forgotten the password you might want to erase the configuration and restore the factory default setti...

Страница 96: ...firmware every time you log in you can use Router Upgrade under Maintenance in the main menu See Checking for New Firmware in the Router Upgrade Screen Check for and update your firmware manually You...

Страница 97: ...Update screen 3 To update your firmware click Yes and follow the prompts When the upload is complete your router automatically restarts The update process typically takes about 1 minute Updating Manua...

Страница 98: ...ebsite is more recent download the file from the WPN824N support page to your computer 4 Log in to your router and select Router Upgrade under Maintenance on the main menu 5 Click Browse and locate th...

Страница 99: ...router for remote management 1 Select the Turn Remote Management On check box 2 Under Allow Remote Access By specify what external IP addresses will be allowed to access the router s remote management...

Страница 100: ...1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 4 Click Apply to have your changes take effect Customizing the Blue Dome L...

Страница 101: ...This is the default setting The LEDs blink when wireless data is being transmitted The left LED shows incoming data and the right LED shows outgoing data Guest Network status The LEDs are both on whe...

Страница 102: ...ng allows you to monitor the volume of Internet traffic passing through your router s Internet port With the Traffic Meter utility you can set limits for traffic volume set a monthly limit and get a l...

Страница 103: ...applied to both incoming and outgoing traffic 4 You can limit the amount of data traffic allowed per month By specifying how many Mbytes per month are allowed By specifying how many hours of traffic...

Страница 104: ...ternet Service Connection on page 7 6 Troubleshooting Your Network Using the Ping Utility on page 7 8 Problems with Date and Time on page 7 10 Problems with Wireless Adapter Connections on page 7 11 R...

Страница 105: ...AC address to the router s wireless card access list Make sure that the network settings of the computer are correct LAN connected computers must be configured to obtain an IP address automatically us...

Страница 106: ...our router is turned on Make sure that the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet Check that you are using the p...

Страница 107: ...he Internet light is still amber 1 minute after turning on power to the router 1 The Internet is not accessible Confirm that you have the correct internet setting 2 Clear the router s configuration to...

Страница 108: ...rd Make sure that the Caps Lock is off when entering this information Make sure your computer s IP address is on the same subnet as the router If your are using the recommended addressing scheme your...

Страница 109: ...et review the topics in this section Obtaining an Internet IP Address Troubleshooting PPPoE Troubleshooting Internet Browsing Obtaining an Internet IP Address If your wireless router is unable to acce...

Страница 110: ...device and ask them to use the wireless router s MAC address or Configure your router to spoof your computer s MAC address On the Basic Settings screen in the Router MAC Address section select Use thi...

Страница 111: ...ateway address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after i...

Страница 112: ...ng you see this message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections For a wired connection make sure that the num...

Страница 113: ...ess of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check that your cable or DSL modem is connected and functioni...

Страница 114: ...ity program is installed that can provide helpful information about your wireless network You can find this program in your Windows Program menu or as an icon in your system tray Other wireless card m...

Страница 115: ...r name to admin the password to password and the IP address to 192 168 1 1 You can erase the current configuration and restore factory defaults in two ways Use the Erase function of the router To use...

Страница 116: ...v1 0 February 2010 If the wireless router fails to restart or the Power light continues to blink or turns solid amber the unit might be defective If the error persists you might have a hardware probl...

Страница 117: ...terlogin net or http www routerlogin com Login Name case sensitive printed on product label admin Login Password case sensitive printed on product label password Internet Connection WAN MAC Address De...

Страница 118: ...ode Up to 150 Mbps Data Rate Best Output Power Full Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests except for traffic on port 80 the http port Outbo...

Страница 119: ...t UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12V DC 1 0A output Physical Dimensions 28 x 175 x 119 mm 1 1 x 6 89 x 4 68 in Weight 0 26 kg 0 57 l...

Страница 120: ...TGEAR Wireless Router Setup Manual Table B 1 Reference Documents Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http doc...

Страница 121: ...up configuration file 6 8 backing up transfer time 5 18 basic settings 2 6 Big Pond 1 10 blocking access 3 1 inbound traffic 5 1 bold text xi broadband Internet 5 16 broadcast status 6 4 C cables che...

Страница 122: ...Dynamic DNS 4 5 dynamic IP addresses 1 7 DynDNS org 4 5 E electromagnetic emissions A 3 e mailing logs 3 7 encryption 2 1 encryption keys 2 9 environmental specifications A 3 erasing configuration 6 8...

Страница 123: ...logging in 1 2 login required 1 9 login settings A 1 logout automatic 1 4 logs sending 3 7 time stamping entries 3 8 viewing 3 6 M MAC addresses attached devices 6 7 current 6 3 entering 1 8 restricti...

Страница 124: ...anagement 6 12 renewing connection status 6 5 requirements speed 5 17 reserved IP adresses 4 4 Resource CD 1 1 restarting network 7 1 restoring configuration 6 8 default factory settings 7 12 restorin...

Страница 125: ...graphical conventions xi U Universal Plug and Play UPnP 5 12 up time system 6 6 updating firmware 1 3 6 3 6 9 URLs typography for xi usage statistics 6 6 V version firmware 6 3 6 9 RIP Router Informat...

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