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10.

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with
your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for product and contact information.

This chapter contains the following sections:

•

Quick Tips

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

Changes Not Saved

•

Wireless Connectivity

•

Troubleshoot Your Network Using the Ping Utility

Содержание R6300v2

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA March 2014 202 11202 03 R6300v2 Smart WiFi Router User Manual ...

Страница 2: ...t http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovat...

Страница 3: ...nstallation 15 Upgrade the Firmware 15 Dashboard BASIC Home Screen 16 Join Your Wireless Network 17 Manual Method 17 Wi Fi Protected Setup Method 17 NETGEAR genie App and Mobile genie App 18 Chapter 3 NETGEAR genie Basic Settings Internet Setup 20 Internet Setup Screen Fields 21 Parental Controls 22 Basic Wireless Settings 24 Wireless Settings Screen Fields 26 Set Up a Guest Network 27 View Attach...

Страница 4: ...ce Attached to the Router 54 USB Storage Device Network and Access Settings 55 Available Network Folders 56 Specify Approved USB Devices 58 Media Server Settings 59 TiVo Support 60 Use ReadyDLNA to Play Media from Your Network on TiVo 60 Chapter 6 ReadySHARE Printer ReadySHARE Printer Utility 63 Set Up the ReadySHARE Printer Utility 63 Install the NETGEAR USB Control Center 64 Set Up the NETGEAR U...

Страница 5: ...he Current Configuration Settings 93 Change the Password 93 Password Recovery 94 Chapter 9 Advanced Settings Advanced Wireless Settings 96 Control the Wireless Radio 96 Set Up a Wireless Schedule 97 View or Change WPS Settings 97 Set Up a Wireless Access List by MAC Address 98 Wireless Access Point AP 99 Set Up the Router in Bridge Mode 101 Dynamic DNS 103 Set Up a New Dynamic DNS Account 103 Spec...

Страница 6: ...n Off 123 Internet LEDs Is Off 123 WiFi LED Is Off 124 Cannot Log In to the Router 124 Cannot Access the Internet 125 Troubleshoot PPPoE 127 Troubleshoot Internet Browsing 127 Changes Not Saved 128 Wireless Connectivity 128 Troubleshoot Your Network Using the Ping Utility 129 Test the LAN Path to Your Router 129 Test the Path from Your Computer to a Remote Device 130 Appendix A Supplemental Inform...

Страница 7: ... turn on Beamforming or configure it When you connect to the WiFi network Beamforming focuses on your location for even better WiFi performance and speed Beamforming locks onto your laptop tablet or smartphone and follows as you move from place to place so you keep your optimal WiFi connection If you already set up your router you can skip this chapter If you have not done that yet this chapter co...

Страница 8: ...rt WiFi Router AC power adapter plug varies by region Category 5 Cat 5 Ethernet cable with internal shielding Installation guide If any parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton and original packing materials in case you return the product for repair Hardware Features Before you cable your router take a moment to become familiar with the front side and back...

Страница 9: ...ection to the modem has been detected Off No Ethernet cable is connected to the modem Wireless Solid blue The wireless radio is operating in either 2 4 GHz or 5 GHz mode Blinking A wireless computer or device is using WPS to join the network Off The wireless radios are off for both 2 4 GHz and 5 GHz USB Solid blue The router has accepted the USB device The USB device is ready to be used Blinking b...

Страница 10: ... when wireless security is enabled in the router Rear Panel The rear panel has the connections and buttons shown in the following figure USB 3 0 Ethernet Internet Power On Off Power connector port LAN ports 1 4 Reset button port Figure 3 Router rear panel The Reset button restores the factory settings See Factory Settings on page 132 Label The label on the bottom of the router shows the login info...

Страница 11: ...erably within line of sight to your wireless devices So it is accessible to an AC power outlet and near Ethernet cables for wired computers In an elevated location such as a high shelf keeping the number of walls and ceilings between the router and your other devices to a minimum Away from electrical devices that are potential sources of interference Equipment that might cause interference include...

Страница 12: ...er you complete cabling as described in the installation guide This chapter contains the following sections Router Setup Preparation Login and Access NETGEAR genie Setup Use NETGEAR genie after Installation Upgrade the Firmware Dashboard BASIC Home Screen Join Your Wireless Network NETGEAR genie App and Mobile genie App ...

Страница 13: ...your computer to access the Internet When you start an Internet application your router automatically logs you in The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this setting is rare Wireless Devices and Security Settings Make sure that the wireless device or computer that you are using supports WPA or...

Страница 14: ... and the NETGEAR genie screen displays If you already used the NETGEAR genie type http www routerlogin net in the address field for your browser to display the NETGEAR genie screen See Use NETGEAR genie after Installation on page 15 4 Follow the onscreen instructions NETGEAR genie guides you through connecting the router to the Internet If the browser cannot display the web page Make sure that the...

Страница 15: ...in com A login screen displays 3 Enter admin for the router user name and password for the router password both in lowercase letters Note The router user name and password are different from the user name and password for logging in to your Internet connection For more information see Login and Access on page 13 Upgrade the Firmware When you set up your router and connect to the Internet the route...

Страница 16: ...the ISP settings of your router Wireless View or change the wireless settings for your router Attached Devices View the devices connected to your network Parental Controls Download and set up parental controls to prevent objectionable content from reaching your computers ReadySHARE If you connected a USB storage device to the router then it is displayed here Guest Network Set up a guest network to...

Страница 17: ...password are on the router label If you changed these settings look for the network name that you used 3 Enter the router password and click Connect Wi Fi Protected Setup Method Wi Fi Protected Setup WPS lets you connect to a secure WiFi network without typing its password Instead press a button or enter a PIN NETGEAR calls WPS Push N Connect Some older WiFi equipment is not compatible with WPS WP...

Страница 18: ...trieve wireless password About genie Figure 6 genie app dashboard The genie app can help you with the following Automatically repair common wireless network problems Have easy access to router features like Live Parental Controls guest access Internet traffic meter speed test and more The genie mobile app works on your iPhone iPad or Android phone Log in to the router Information about genie mobil...

Страница 19: ...ork This chapter contains the following sections Internet Setup Parental Controls Basic Wireless Settings Set Up a Guest Network View Attached Devices For information about the ReadySHARE feature on the BASIC Home tab see Chapter 5 USB Storage and Chapter 6 ReadySHARE Printer ...

Страница 20: ... Internet Setup screen depend on whether your Internet connection requires a login 2 Select the Yes or No radio button Yes Select the encapsulation method and enter the login name If you want to change the login time out enter a new value in minutes No Enter the account and domain names only if needed 3 Enter the settings for the IP address and DNS server The default settings usually work fine If ...

Страница 21: ...er keeps the Internet connection active when there is no Internet activity from the LAN A value of 0 zero means never log out Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router...

Страница 22: ...ing You have to use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use Parental Controls The first time you select Parental Controls from the BASIC Home screen your browser goes to the Live Parental Controls website You can learn more about Live Parental Controls or download the application To set up Live Parental Controls 1 Select Parental Control...

Страница 23: ... Parental Controls uses free OpenDNS accounts you are prompted to log in or create a free account 5 Select the radio button that applies to you and click Next If you already have an OpenDNS account leave the Yes radio button selected If you do not have an OpenDNS account select the No radio button If you are creating an account the following screen displays Fill in the fields and click Next ...

Страница 24: ...he dashboard shows Parental Controls as Enabled Basic Wireless Settings The Wireless Settings screen lets you view or configure the wireless network setup The router comes with preset security This means that the Wi Fi network name SSID network key password and security option encryption protocol are preset in the factory You can find the preset SSID and password on the bottom of the unit Note The...

Страница 25: ...g sections 2 Change the settings as needed 3 Click the Apply button Your settings are saved If you were connected wirelessly to the router and you changed the SSID or wireless security you are disconnected from the network 4 If you changed the settings make sure that you can connect wirelessly to the network with its new settings If you cannot connect wirelessly check the following Is your compute...

Страница 26: ...channels for example use Channels 1 and 5 or 6 and 10 Mode For 2 4 GHz Up to 217 Mbps is the default setting which allows 802 11n and 802 11g wireless devices to join the network The other settings are Up to 54 Mbps and Up to 450 Mbps At 5 GHz Up to 1300 Mbps is the default setting which allows 802 11ac and 802 11a wireless devices to join the network The other settings are Up to 600 Mbps and 289 ...

Страница 27: ...d security For help with WPA settings on your wireless computer or device see the instructions that came with your product Change the Wireless Security Option NETGEAR recommends that you do not disable security To change the WPA settings 1 Select BASIC Wireless Settings 2 Under Security Options select the WPA option you want 3 In the Passphrase field that displays when you select a WPA security op...

Страница 28: ...s Stations with no SSID can adopt the correct SSID for connections to this access point Allow guest to access My Local Network If this check box is selected anyone who connects to this SSID has access to your local network not just Internet access 3 Give the guest network a name The guest network name is case sensitive and can be up to 32 characters You then manually configure the wireless devices...

Страница 29: ...ss devices have joined the wireless network The following information is displayed number The order in which the device joined the network IP Address The IP address that the router assigned to this device when it joined the network This number can change if a device is disconnected and rejoins the network MAC Address The unique MAC address for each device does not change The MAC address is typical...

Страница 30: ...tion Setup Wizard WAN Setup LAN Setup WPS Wizard for WiFi Connections Quality of Service QoS Setup Enable Facebook WiFi Some selections on the ADVANCED Home screen are described in separate chapters USB Storage See Chapter 5 USB Storage Security See Chapter 7 Security Administration See Chapter 8 Administration ADVANCED Setup See Chapter 9 Advanced Settings ...

Страница 31: ...ter Status on page 88 Internet Connection Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router The Setup Wizard is not the same as the genie screens that display the first time you connect to your router to set it up To use the Setup Wizard 1 Select ADVANCED Setup Wizard 2 Select Yes If you select No you are taken to the Internet Setup scr...

Страница 32: ...n and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death Teardrop Attack UDP Flood ARP Attack Spoofing ICMP Null Scan and many others This feature should be disabled only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing Be careful when usin...

Страница 33: ...ations to function 3 Click the Apply button Your changes are saved Default DMZ Server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation NAT The router is programmed to recognize some of these applications and to work correctly with them but other applications might not function we...

Страница 34: ...nds changing the MTU setting These web based applications might require an MTU change A secure website that does not open or displays only part of a web page Yahoo email MSN portal America Online s DSL service You use VPN and have severe performance problems You used a program to optimize MTU for performance reasons and now you have connectivity or performance problems Note An incorrect MTU settin...

Страница 35: ...s are part of the designated private address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these settings in the LAN Setup screen Note If you change the LAN IP address of the router while connected through the browser you are disconnected If you want to continue to use the router menus open a new co...

Страница 36: ... which have to be reached through a gateway or router RIP Direction Router Information Protocol RIP allows a router to exchange routing information with other routers This setting controls how the router sends and receives RIP packets Both is the default setting With the Both or Out Only setting the router broadcasts its routing table periodically With the Both or In Only setting the router incorp...

Страница 37: ...e LAN The assigned default gateway address is the LAN address of the router The router assigns IP addresses to the attached computers from a pool of addresses specified in the LAN Setup screen Each pool address is tested before it is assigned to avoid duplicate addresses on the LAN For most applications the default DHCP and TCP IP settings of the router are satisfactory You can specify the pool of...

Страница 38: ...ess to assign to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 4 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices screen and paste it here 5 Click the Apply button The reserved address is entered into the table The reserved address is not assigned until...

Страница 39: ...ireless computer with the network password and connects it to the wireless network When that happens the WiFi LED lights solid and the router WPS screen displays a confirmation message Quality of Service QoS Setup Quality of Service QoS is an advanced feature that can be used to prioritize some types of traffic ahead of others The router can provide QoS prioritization over the wireless link and on...

Страница 40: ...u can give prioritized Internet access to the following types of traffic Specific applications Specific online games Individual Ethernet LAN ports of the router A specific device by MAC address To specify prioritization of traffic create a policy for the type of traffic and add the policy to the QoS Policy table in the QoS Setup screen For convenience the QoS Policy table lists many common applica...

Страница 41: ...aming A list of applications or games displays 7 Scroll and select Add a New Application or Add a New Game as applicable 8 If prompted in the Connection Type list select either TCP UDP or TCP UDP both Specify the port number or range of port numbers that the application or game uses 9 From the Priority list select the priority for Internet access for this traffic relative to other applications and...

Страница 42: ...et LAN Port 6 From the QoS Policy for list select the LAN port 7 From the Priority list select the priority for Internet access for this port s traffic relative to other applications The options are Low Normal High and Highest 8 Click the Apply button The rule is saved in the QoS Policy list The QoS Setup screen displays 9 Click the Apply button QoS for a MAC Address To create a QoS policy for tra...

Страница 43: ...ccess for this device s traffic relative to other applications and traffic The options are Low Normal High and Highest 7 Click the Apply button This rule is saved in the QoS Policy list The QoS Setup screen displays 8 Select the Turn Internet Access QoS On check box 9 Click the Apply button Edit or Delete an Existing QoS Policy To edit or delete a QoS policy 1 Select ADVANCED Setup QoS Setup 2 Sel...

Страница 44: ...n The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Setup QoS Setup The QoS Setup screen displays 5 Select the Turn Internet Access QoS On check box 6 Specify the maximum uplink bandwidth for your Internet connection If you know what your uplink bandwidth is type it in the Uplink bandwidth Maximum field and select either...

Страница 45: ...wireless device that is connected to the network 2 Enter www routerlogin net or www routerlogin com A login screen displays 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Set up a guest network For more information see Set Up a Guest Network on page 27 5 Select ADVANCED...

Страница 46: ...de radio button and type a WiFi code in the field that displays If you select this radio button customers will have the option to check in to your Facebook business page or skip the check in by using the WiFi code Note The WiFi code is different from your guest network passphrase If you select this radio button you must give customers the WiFi code for them to use your business WiFi 13 From the Se...

Страница 47: ...NETGEAR genie ADVANCED Home 47 R6300v2 Smart WiFi Router Facebook WiFi is enabled ...

Страница 48: ... This chapter contains the following sections USB Drive Requirements Connect a USB Storage Device to the Router Safely Remove a USB Drive Access the USB Storage Device Share Files Back Up Windows Computers with ReadySHARE Vault View a USB Device Attached to the Router USB Storage Device Network and Access Settings Available Network Folders Specify Approved USB Devices Media Server Settings TiVo Su...

Страница 49: ...ter supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 XFS HFS HFS Note HFS Journal is read only because Time Machine is not supported in this router For more information about Time Machine visit www netgear com readyshare or see your Mac s documentation Connect a USB Storage Device to the Router ReadySHARE lets ...

Страница 50: ...hysically disconnect the USB drive Access the USB Storage Device When you connect the USB device to the router USB port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN To access the USB device from a Mac 1 Select Go Connect to Server 2 Enter smb readyshare as the server address 3 Click Con...

Страница 51: ...ou can type the DNS name rather than the IP address You can view the router s Internet IP address on the BASIC Home screen see Dashboard BASIC Home Screen on page 16 To access the USB drive with FTP from a remote computer 1 Make sure that the FTP check box is selected in the Access Method section of the USB Storage Advanced Settings screen see USB Storage Device Network and Access Settings on page...

Страница 52: ...t files with remote users A few common uses are described in the following sections Share Photos You can create your own central storage location for photos and multimedia This method eliminates the need to log in to and pay for an external photo sharing site To share files with your friends and family 1 Insert your USB drive into the USB port on the router either directly or with a USB cable Comp...

Страница 53: ...e the person receiving the files uses the guest user account and enters the password FTP requires that you type something in the password field Be sure to select the FTP via Internet check box in the USB Storage Advanced Settings screen This option supports both downloading and uploading of files Note You can enable the HTTP via Internet option on the USB Storage Advanced Settings screen to share ...

Страница 54: ...rage device if it is attached to the router USB port If you logged in to the router before you connected your USB device you might not see your USB device in this screen If this happens log out and then log back in 2 Optional To view the files and folders on the USB device click the network device name or the share name 3 Optional To view more detail or to change the USB device settings click Edit...

Страница 55: ...tBIOS such as Microsoft Windows Access Method Select the check boxes for the access methods that you want Network Neighborhood MacShare Enabled by default HTTP Enabled by default You can type http readyshare routerlogin net shares to access the USB drive HTTP via Internet Disabled by default If you enable this feature remote users can type http public IP address shares for example http 1 1 10 102 ...

Страница 56: ...ld of your web browser If Not Shared is shown the default share has been deleted and no other share for the root folder exists Click the link to change this setting Read Access and Write Access Show the permissions and access controls on the network folder All no password the default allows all users to access the network folder The password for admin is the same one that you use to log in to the ...

Страница 57: ...te Access list select the settings that you want The user name account name for All no password is guest The password for admin is the same one that is used to log in to the router By default it is password 7 Click the Apply button The folder is added on the USB device To edit a network folder 1 Select ADVANCED ReadySHARE 2 Click the Edit button The Edit Network Folder screen displays the same set...

Страница 58: ...he approved USB devices and the available USB devices You can remove or add approved USB devices 3 In the Available USB Devices list select the drive that you want to approve 4 Click the Add button 5 Select the Allow only approved devices check box 6 Click the Apply button Your change takes effect If you want to work with another USB device first click the Safely Remove USB Device button for the c...

Страница 59: ...options are selected the router scans for media files whenever new files are added to the ReadySHARE USB hard drive 2 Specify the settings that you want to use Enable Media Server Select this check box to enable this device to act as a media server Enable TiVo support Select this check box if you want to play ReadyNAS media on your TiVo device See the following section Media Server Name Specify th...

Страница 60: ...play MP3 files Pictures View images in jpg format Use ReadyDLNA to Play Media from Your Network on TiVo You can use the TiVo Series 2 and up Home Media Option to play photos and music on your Windows computer or Mac right in your TiVo user interface To set up the router to work with TiVo 1 Select ADVANCED USB Storage Media Server 2 Make sure that the Enable TiVo support check box is selected To pl...

Страница 61: ...y music or view photos 1 On the TiVo select TiVo Central Music Photos Showcases 2 Select what you want to play or watch To copy TiVo Files onto a computer Use the TiVo Desktop accessory available at https www3 tivo com store accessories software do ...

Страница 62: ...and access it wirelessly This chapter contains the following sections ReadySHARE Printer Utility Set Up the ReadySHARE Printer Utility Install the NETGEAR USB Control Center Manage USB Print and Scan Jobs Note The USB port on the router can connect only to USB devices like flash drives hard drives and printers Do not connect computers USB modems CD drives or DVD drives to the router USB port ...

Страница 63: ...nter The driver software for the USB printer has to be installed on each computer from which you want to control this USB printer The ReadySHARE Printer utility has both a Mac version and a Windows version The ReadySHARE Printer utility setup file and instructions are available through this URL www netgear com readyshare Once installed the ReadySHARE Printer utility displays on your computer as th...

Страница 64: ...the USB printer install the ReadySHARE Printer utility Once installed the ReadySHARE Printer utility displays on your computer as the NETGEAR USB Control Center Install the NETGEAR USB Control Center For the ReadySHARE Print feature to work this utility has to be installed and running in the background on each computer in the network from which you want to control this USB printer Once installed t...

Страница 65: ...ur network that shares the USB printer perform the initial setup of the NETGEAR USB Control Center The first time you use the USB printer that is connected to your router you are asked to select the USB printer For more information see Initial Setup of the NETGEAR USB Control Center on page 75 5 Optional Change the default settings For more information see Configure the NETGEAR USB Control Center ...

Страница 66: ...ght be asked to install the driver for this printer After the driver is installed the printer status changes to Available To set up the NETGEAR USB Control Center 1 On each computer on your network that shares the USB printer launch the NETGEAR USB Control Center the same way you launch any application program on your Windows or MAC computer 2 Select the printer and click the Connect button Once t...

Страница 67: ...e USB printers the NETGEAR USB Control Center connects to this USB printer automatically and prints After the print job is done the printer status might return to a Paused state For example the USB printer displayed in the Windows Printers and Faxes window is ready for print jobs Configure the NETGEAR USB Control Center You can set the time out and specify other settings from the Configuration scr...

Страница 68: ...dling for the USB printer connected to your router After you activate the utility on each computer in the network the status of the USB printer is Available on all of the computers When the status is Available you can use the USB printer from any computer in the network The utility on each computer automatically manages the printing queue and handling The status of the USB printer appears as Avail...

Страница 69: ... firewall software such as Comodo blocks the NETGEAR USB Control Center utility from accessing the USB printer If you do not see the USB printer in the utility you can disable the firewall temporarily to allow the utility to work If your USB printer supports scanning you can also use the USB printer for scanning For more information see Use the Scan Feature of a Multifunction USB Printer on page 7...

Страница 70: ...e using Waiting to Connect You need to connect to this device from the computer that you are using The first time you connect you might be prompted to install the device driver The following menu selections display System Exit the utility Tools Access the Control Center Configuration screen to set up your shared USB device For more information see Configure the NETGEAR USB Control Center on page 6...

Страница 71: ...SB printer for scanning To use the scan feature of a multifunction USB printer 1 Launch the NETGEAR USB Control Center the same way you launch any application program on your Windows or MAC computer 2 Make sure that the printer status shows as Available 3 Click the Network Scanner button The scanner window opens so that you can use the USB printer for scanning ...

Страница 72: ...des the following sections Keyword Blocking of HTTP Traffic Block Services Port Filtering Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Schedule Blocking Set Up Security Event Email Notifications For information about Live Parental Controls...

Страница 73: ...hedule screen 3 In the Keyword field enter a keyword or domain click the Add Keyword button and click the Apply button The Keyword list supports up to 32 entries Here are some sample entries Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access To delete a keyword ...

Страница 74: ...sk Force IETF at http www ietf org and published in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 65535 by the authors of the application Although the router already holds a list of many service port numbers you are not limited to these choices You can often determine port number information by contacting the publisher of the application b...

Страница 75: ...ge of computers with consecutive IP addresses or all computers on your network 9 Click the Add button Your changes are saved Port Triggering to Open Incoming Ports Some application servers such as FTP and IRC servers send replies to multiple port numbers Using the port triggering function of your router you can tell the router to open more incoming ports when a particular outgoing port originates ...

Страница 76: ...iated with your computer The router replaces the message s destination IP address with your computer s IP address and forwards the message to your computer 8 When you finish your chat session your router eventually senses a period of inactivity in the communications The router then removes the session information from its session table and incoming traffic is no longer accepted on port numbers 333...

Страница 77: ...3 receives the request and composes a return message with the requested web page data Your web server then sends this reply message to your router 4 Your router performs Network Address Translation NAT on the source IP address and sends this request message through the Internet to the remote computer which displays the web page from www example com To configure port forwarding you need to know whi...

Страница 78: ... determine which type of service application or game you want to provide and the local IP address of the computer that will provide the service The server computer has to always have the same IP address To ensure that your server computer always has the same IP address use the reserved IP address feature of your product See Set Up Address Reservation on page 38 To forward specific incoming protoco...

Страница 79: ... Name field enter a descriptive name 5 In the Service Type field select the protocol If you are unsure select TCP UDP 6 In the External Starting Port field enter the beginning port number If the application uses a single port enter the same port number in the External Ending Port field If the application uses a range of ports enter the ending port number of the range in the External Ending Port fi...

Страница 80: ... a Dynamic DNS service and configure your router to use the name To access your web server from the Internet a remote user has to know the IP address that your ISP assigned However if you use a Dynamic DNS service the remote user can reach your server by a user friendly Internet name such as mynetgear dyndns org Set Up Port Triggering Port triggering is a dynamic extension of port forwarding that ...

Страница 81: ... 1 Select ADVANCED Advanced Setup Port Forwarding Port Triggering 2 Select the Port Triggering radio button 3 Clear the Disable Port Triggering check box Note If the Disable Port Triggering check box is selected after you configure port triggering port triggering is disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In th...

Страница 82: ...cts the service to a particular computer 6 Select the service type either TCP or UDP or TCP UDP both If you are not sure select TCP UDP 7 In the Triggering Port field enter the number of the outbound traffic port that will open the inbound ports 8 Enter the inbound connection port information in the Connection Type Starting Port and Ending Port fields 9 Click the Apply button The service appears i...

Страница 83: ...to Block Select days on which you want to apply blocking by selecting the appropriate check boxes or select Every Day to select the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 3 Select your time zone from the list If you use daylight savings time select the Automatically adjust for daylight savings time check bo...

Страница 84: ...nd to This E mail Address field This email address is also used for the From address If you leave this field blank log and alert messages are not sent 5 If your outgoing email server requires authentication select the My Mail Server requires authentication check box Fill in the User Name and Password fields for the outgoing email server 6 Optional Select the Send Alerts Immediately check box Email...

Страница 85: ...Security 85 R6300v2 Smart WiFi Router Your settings are saved ...

Страница 86: ...lowing sections Upgrade the Router Firmware View Router Status View Logs of Web Access or Attempted Web Access Manage the Configuration File Change the Password Password Recovery For information about upgrading or checking the status of your router over the Internet see Remote Management on page 108 For information about monitoring Internet traffic see Traffic Meter on page 119 ...

Страница 87: ...uct To check for new firmware and update your router 1 Select ADVANCED Administration Router Update Click Check 2 Click Check The router finds new firmware if it is available 3 Click Yes The router locates an downloads the firmware and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the upgrade For example do not close the browser click a link or load a new ...

Страница 88: ...l address This is the unique physical address used by the Ethernet LAN port of the router IP Address The IP address used by the Ethernet LAN port of the router The default is 192 168 1 1 DHCP Identifies whether the router s built in DHCP server is active for devices on the LAN Reboot You can click this button to reboot the router Internet Port MAC Address The Media Access Control address which is ...

Страница 89: ...e The time elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port si...

Страница 90: ...TCP IP configuration for all the computers that are connected to the router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires Click the Release button to return the status of all items to 0 Click the Renew button to...

Страница 91: ... router is broadcasting its SSID Wi Fi Protected Setup Indicates whether WPS is configured for this network View Logs of Web Access or Attempted Web Access The log is a detailed record of events Up to 256 entries are stored in the log To view logs Select ADVANCED Administration Logs The log screen shows the following information Action Whether the access was blocked or allowed Source IP The IP add...

Страница 92: ...ation settings 1 Select ADVANCED Administration Backup Settings 2 Click Back Up 3 Specify a location to store the cfg file that is on a computer on your network A copy of the current settings is saved Restore Configuration Settings To restore configuration settings that you backed up 1 Select ADVANCED Administration Backup Settings 2 Click the Browse button and find and select the cfg file 3 Click...

Страница 93: ...are restored The user name is admin the password to password and the LAN IP address is 192 168 1 1 DHCP is enabled Change the Password This feature lets you change the default password that is used to log in to the router with the user name admin Changing this password is not the same as changing the password for wireless access The label on the bottom of your router shows your unique wireless net...

Страница 94: ...ot in the Safari browser To set up password recovery 1 Select ADVANCED Administration Set Password 2 Select the Enable Password Recovery check box 3 Select two security questions and provide answers to them 4 Click the Apply button Your changes are saved To recover your password 1 In the address field of your browser type www routerlogin net A login window displays 2 Click Cancel If password recov...

Страница 95: ...ed to implement some of these features This chapter includes the following sections Advanced Wireless Settings Wireless Access Point AP Set Up the Router in Bridge Mode Dynamic DNS Static Routes Remote Management Universal Plug and Play IPv6 Traffic Meter For information about approving a USB device see Specify Approved USB Devices on page 58 ...

Страница 96: ...ss radio on or off in the Advanced Wireless Settings screen or by using the WiFi On Off button on the router side panel When the wireless radio is off you can still use an Ethernet cable for a LAN connection to the router To turn the wireless radio on or off 1 Select ADVANCED Advanced Setup Wireless Settings By default the Enable Wireless Router Radio check box is selected 2 Select or clear the En...

Страница 97: ...g which you want to turn off the wireless signal 4 Click the Apply button The Advanced Wireless Settings screen displays 5 Select the Turn off wireless signal by schedule check box to activate the schedule 6 Click the Apply button View or Change WPS Settings To specify WPS Settings 1 Select ADVANCED Advanced Setup Wireless Settings The Router s PIN field displays the PIN that you use on a registra...

Страница 98: ...vice Each network device has a MAC address which is a unique 12 character physical address containing the hexadecimal characters 0 9 a f or A F only and separated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the wireless device or network interface device If you do not have access to the label you can display the MAC address using the network configuration u...

Страница 99: ...t ADVANCED Advanced Setup Wireless Settings The Advanced Wireless Settings screen displays 2 In the table select the radio button next to the wireless device that you want to edit or delete 3 Do one of the following Click the Edit button The Edit Wireless Card screen displays a Edit the address information b Click the Accept button Click the Delete button The address is removed from the table Wire...

Страница 100: ...ct ADVANCED Wireless AP 3 Select the Enable Access Point Mode check box The screen adjusts 4 Optional If you want to manually assign a specific IP address to this router while it is in AP mode select the enable fixed IP setting on this device not recommended check box 5 Click the Apply button The IP address of the router changes and you are disconnected To reconnect close and restart your web brow...

Страница 101: ...ike NAS Smart TV NeoTV Blu ray Player and game consoles at gigabit WiFi speeds using a WiFi link Avoid the need for separate WiFi adapters for each device For example you could install the first router in a room like a home office that has your Internet connection Then set up the second router in bridge mode Then place the router in bridge mode in a different room that has your home entertainment ...

Страница 102: ...ork frequency 2 4 GHz or 5 GHz For 802 11ac mode select 5 GHz b In the Name SSID field enter the wireless network name SSID c In the Security Option section select a radio button d If prompted type the passphrase the WiFi password that you use to connect wirelessly to the other router 6 Click the Apply button The settings for the other router are saved and the Advanced Wireless Settings screen dis...

Страница 103: ...ever its IP address changes When you access your Dynamic DNS account the service finds the current IP address of your home network and automatically connects you If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Set Up a New Dynamic DNS Account To set up Dynamic DNS and registe...

Страница 104: ...n instructions to register for your NETGEAR Dynamic DNS service 13 To check that Dynamic DNS is enabled in the router click the Show Status button A message displays the Dynamic DNS status Specify a DNS Account That You Already Have If you already have a Dynamic DNS account with NETGEAR no ip www NoIP com or www DynDNS org you can set up the router to use your account To set up Dynamic DNS if you ...

Страница 105: ...usts and displays the Show Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a www NoIP or www DynDNS account in the User Name field enter the user name for your account 10 For a NETGEAR account at www no ip in the Email field type the email address for your account 11 In the Password 6 32 characters field type the p...

Страница 106: ...re static routes only for unusual cases such as multiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your primary Internet access is through a cable modem to an ISP You have an ISDN router on your home network for connecting to the company where you are employed This router s address on your LAN is 192 168 1 100 Your com...

Страница 107: ...ccess to the LAN only If Private is selected the static route is not reported in RIP 5 To make this route effective select the Active check box 6 Type the IP address of the final destination 7 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 8 Type the gateway IP address which has to be on the same LAN segment as the router 9 Type a number from ...

Страница 108: ...cure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the Password on page 93 To set up remote management 1 Select ADVANCED Advanced Setup Remote Management 2 Select the Turn Remote Management On check box 3 Specify the external IP addresses from which you want to all...

Страница 109: ...er s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser Universal Plug and Play Universal Plug and Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices a...

Страница 110: ...ve is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 5 Click the Apply button The UPnP Portmap table displays the IP address of each UPnP device that is accessing the router and which ports internal and external that device has opened The UPnP Portmap table also displays what...

Страница 111: ...her omitted The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Auto Detect To set up an IPv6 Internet connection through auto detection 1 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 2 In the Internet Connection Type list select Auto Detect The screen adjusts...

Страница 112: ...re information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting 4 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 5 Click the ...

Страница 113: ...P provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 5 Specify how the router assigns IPv6 addresses to the devices on your home network the LAN by selecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support...

Страница 114: ... Available 3 Configure the remote 6to4 relay router settings by selecting one of the following buttons Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router This address is usually provided by your IPv6 ISP 4 Specify how the router assigns IPv6 addresses to the devices o...

Страница 115: ...he Internet Connection Type list select Pass Through The screen adjusts but no additional fields display 3 Click the Apply button IPv6 Fixed To set up a fixed IPv6 Internet connection 1 Select ADVANCED Advanced Setup IPv6 The IPv6 screen displays 2 In the Internet Connection Type list select Fixed The screen adjusts 3 Configure the fixed IPv6 addresses for the WAN connection IPv6 Address Prefix Le...

Страница 116: ...lecting one of the following radio buttons Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting 5 In the IPv6 Address Prefix Length fields specify the static IPv6 address and prefix length of the router s LAN interface If you do not specify an ID here the router generates one aut...

Страница 117: ...e domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz you would type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 5 Specify how the router assigns IPv6 addresses to...

Страница 118: ...ess For example if your main mail account is JerAB ISP com then you would type JerAB in this field Some ISPs like Mindspring Earthlink and T DSL require that you use your full email address when you log in If your ISP requires your full email address type it in this field 4 In the Password field enter the password for the ISP connection 5 In the Service Name name field enter a service name If your...

Страница 119: ...r Scroll to view more settings 2 Select the Enable Traffic Meter check box 3 Optional Control the volume of Internet traffic You can use either the traffic volume control feature or the connection time control feature Select the Traffic volume control by radio button and then select one of the following options No Limit No restriction is applied when the traffic limit is reached Download only The ...

Страница 120: ...f Mbytes or hours is reached By default the value is 0 and no warning message is issued You can select one of the following to occur when the limit is attained The Internet LED blinks green or amber The Internet connection is disconnected and disabled 7 Click the Apply button The Internet Traffic Statistics section helps you to monitor the data traffic Click the Refresh button to update the Traffi...

Страница 121: ...t find the solution here check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Страница 122: ...AC address to the router s access list Network Settings Make sure that the network settings of the computer are correct Wired and wirelessly connected computers need to have network IP addresses on the same network as the router The simplest way to do this is to use computers that obtain an IP address automatically with DHCP Most computers are set up this way Some cable modem service providers req...

Страница 123: ... the router has a problem If the Power LED is lit amber one minute after you turn on power to the router 1 Turn off the power and then turn it back on to see if the router recovers 2 Press and hold the Reset button to return the router to its factory settings See Troubleshoot Your Network Using the Ping Utility on page 129 If the error persists you might have a hardware problem Contact technical s...

Страница 124: ...u enter this information If you are attempting to set up your router and there is another router in your network make sure that you are using Bridge Mode See Set Up the Router in Bridge Mode on page 101 If you want to set up your router as a replacement for an ADSL gateway in your network the router cannot perform many gateway services For example the router cannot convert ADSL or cable data into ...

Страница 125: ...a login program Ask your ISP whether they require PPP over Ethernet PPPoE or some other type of login If your ISP requires a login the login name and password might be set incorrectly Your ISP might check for your computer s host name Assign the computer host name of your ISP account as the account name in the Internet Setup screen Your ISP allows only one Ethernet MAC address to connect to Intern...

Страница 126: ...y address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after installing your router You might need to go to Internet Explorer and select Tools Internet Options click the Connections tab and select Never dial a connection ...

Страница 127: ... DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS address as explained in the do...

Страница 128: ...e router to turn the router wireless radios back on If you disabled the router s SSID broadcast then your wireless network is hidden and does not show up in your wireless client s scanning list By default SSID broadcast is enabled Does your wireless device support the security that you are using for your wireless network WPA or WPA2 If you want to view the wireless settings for the router use an E...

Страница 129: ...e like this one Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections For a wired connection make sure that the numbered LAN port LED is lit...

Страница 130: ...s information is not visible in your computer Network Control Panel Verify that the IP address of the router is listed as the default gateway Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check that your cable or DSL modem is connected and functioning If your ISP assigned ...

Страница 131: ...131 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Страница 132: ... sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Allow a registrar to configure this router Enabled DHCP starting IP address 192 168 1 2 DHCP ending IP address 192 168 1 254 DMZ Disabled Time zone GMT...

Страница 133: ... GHz 1300 Mbps at 5 GHz Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the Internet Enabled all Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and constr...

Страница 134: ... to 104º F Operating humidity 90 maximum relative humidity noncondensing Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 WAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the footnote for the previous table Radio data rates...

Страница 135: ... 462 GHz US 2 412 2 472 GHz Japan 2 412 2 472 GHz Europe ETSI 5 GHz 5 18 5 24 5 745 5 825 GHz US 5 18 5 24 GHz Europe ETSI CE Europe ETSI 5 25 5 35 GHz DFS band 5 47 5 725 GHz DFS band 802 11 security WPA PSK WPA2 PSK and WPA WPA2 Table 4 R6300v2 Router specifications continued Feature Description ...

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