We guarantee repairs will be made quickly
If you have a service fault, and your property is in the metropolitan area, Optus guarantees to repair the fault
by the end of the first working day after you reported it.
We guarantee our customer service
In the unlikely event that the performance standards for the phone services that we supply are not met, you
may be entitled to compensation under the Customer Service Guarantee.
This could cover delays in installation, late appointments, inability to use selected phone features or inability
to make or receive calls.
The level of your compensation is calculated on each working day of delay exceeding the guaranteed
maximum period. If the delay extends beyond 5 working days, the per day amount is increased.
There are exemptions for situations out of Optus’ control. In some circumstances, you may waive your rights
to the Customer Service Guarantee.
If you have any questions about the Optus Commitment
*
, please call our friendly Optus Customer Service
team on 133 937. The Australian Communications and Media Authority (ACMA) can also provide you with
additional information on the Customer Service Guarantee.
*
The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring, Call Waiting, Call
Divert, Calling Number Display and Calling Number Display Suppression.
THE OPTUS COMMITMENT
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