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If your system is running ONTAP…

Then…

Resulted in some test failures

Determine the cause of the problem.

a. Exit Maintenance mode: 

halt

b. Perform a clean shutdown, and then disconnect

the power supplies.

c. Verify that you have observed all of the

considerations identified for running system-level
diagnostics, that cables are securely connected,
and that hardware components are properly
installed in the storage system.

d. Reconnect the power supplies, and then power on

the storage system.

e. Rerun the system-level diagnostics test.

Step 3: Return the failed part to NetApp

Return the failed part to NetApp, as described in the RMA instructions shipped with the kit. See the 

Part Return

& Replacements

 page for further information.

Controller module

Replace the controller module - FAS9500

To replace the impaired controller module, you must shut down the impaired controller,
move the internal components to the replacement controller module, install the
replacement controller module, and reboot the replacement controller.

Before you begin

You must review the prerequisites for the replacement procedure and select the correct one for your version of
the ONTAP operating system.

• All drive shelves must be working properly.

• If your system is a FlexArray system or has a V_StorageAttach license, you must refer to the additional

required steps before performing this procedure.

• If your system is in an HA pair, the healthy node must be able to take over the node that is being replaced

(referred to in this procedure as the “impaired node”).

• If your system is in a MetroCluster configuration, you must review the section 

Choosing the correct

recovery procedure

 to determine whether you should use this procedure.

If this is the procedure you should use, note that the controller replacement procedure for a node in a four
or eight node MetroCluster configuration is the same as that in an HA pair. No MetroCluster-specific steps
are required because the failure is restricted to an HA pair and storage failover commands can be used to
provide nondisruptive operation during the replacement.

• You must replace the failed component with a replacement FRU component you received from your

provider.

35

Содержание FAS9500

Страница 1: ...Maintain ONTAP Systems NetApp July 19 2022 This PDF was generated from https docs netapp com us en ontap systems fas9500 add_io_module html on July 19 2022 Always check docs netapp com for the latest...

Страница 2: ...eplace a DIMM FAS9500 52 Replace the Destage Control Power Module containing the NVRAM11 battery FAS9500 60 Swap out a fan FAS9500 62 Replace an I O module FAS9500 63 Replace an LED USB module FAS9500...

Страница 3: ...lots You can add an I O module into an empty module slot in your system as either a NIC or a storage module for the SAS storage shelves 1 Shutdown controller A a Disable automatic giveback storage fai...

Страница 4: ...e same number of ports The LIFs will automatically migrate when its controller module is shut down NIC I O module with fewer ports Permanently reassign the affected LIFs to a different home port See M...

Страница 5: ...and numbered I O cam latch begins to engage with the I O cam pin c Push the I O cam latch all the way up to lock the module in place 7 Repeat the remove and install steps to replace additional modules...

Страница 6: ...a network connection to restore the var file system but the process requires two reboots You must replace the failed component with a replacement FRU component you received from your provider It is im...

Страница 7: ...onfiguration If no volumes are listed check whether NSE is configured and in use 2 Verify whether NSE is configured and in use storage encryption disk show If the command output lists the drive detail...

Страница 8: ...c Shut down the impaired controller 3 If the Key Manager type displays onboard and the Restored column displays anything other than yes a Enter the onboard security key manager sync command security k...

Страница 9: ...when prompted to continue set priv advanced b Enter the command to display the key management information security key manager onboard show backup c Copy the contents of the backup information to a s...

Страница 10: ...using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have check...

Страница 11: ...oller replace the boot media and transfer the boot image FAS9500 You must remove and open the controller module locate and replace the boot media in the controller and then transfer the image to the r...

Страница 12: ...d then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a s...

Страница 13: ...blue button on the boot media housing to release the boot media from its housing and then gently pull it straight out of the boot media socket Do not twist or pull the boot media straight up because...

Страница 14: ...tly push the controller module halfway into the system 2 Recable the controller module as needed 3 Insert the USB flash drive into the USB slot on the controller module Make sure that you install the...

Страница 15: ...file system restore with a network connection You can also use the e0M port in this command If you are configuring manual connections ifconfig e0a addr filer_addr mask netmask gw gateway dns dns_addr...

Страница 16: ...s y when prompted to overwrite etc ssh ssh_host_ecdsa_key c Press y when prompted to confirm if the restore backup was successful d Press Y when prompted to the restored configuration copy e Set the h...

Страница 17: ...te is changed to Connected for the target iSCSI target type dr_auxiliary address ip address date and time node name iscsi session stateChanged notice iSCSI session state is changed to Connected for th...

Страница 18: ...1 Restore automatic giveback if you disabled it by using the storage failover modify node local auto giveback true command Post boot media replacement steps for OKM NSE and NVE FAS9500 Once environmen...

Страница 19: ...N BACKUP TmV0QXBwIEtleSBCbG9iAAEAAAAEAAAAcAEAAAAAAADuD byAAAAACEAAAAAAAAA QAAAAAAAAABvOlH0AAAAAMh7qDLRyH1DBz12piVdy9ATSFMT0C0TlYFss4PDjTaV dzRYkLd1PhQLxAWJwOIyqSr8qY1SEBgm1IWgE5DLRqkiAAAAAAAAACgAAAAAA...

Страница 20: ...query command to see a detailed view of all keys stored in the onboard key manager and verify that the Restored column yes true for all authentication keys If the Restored column anything other than...

Страница 21: ...nt for more information 5 Wait 3 minutes and check the failover status with the storage failover show command 6 At the clustershell prompt enter the net int show is home false command to list the logi...

Страница 22: ...module follow the procedures for replacing an I O module Before you begin Your storage system must meet certain criteria depending on your situation It must have the appropriate operating system for t...

Страница 23: ...roller slot module show command The NVMe slot status displays powered off in the screen output for the caching module that needs replacing See the Command man pages for your version of ONTAP for more...

Страница 24: ...ered on initialized and placed into service 7 Verify the slot status using the system controller slot module show command Make sure that command output reports status for the as powered on and ready f...

Страница 25: ...shutting down the impaired controller see the Administration overview with the CLI If AutoSupport is enabled suppress automatic case creation by invoking an AutoSupport message system node autosuppor...

Страница 26: ...not saved to disk 3 Where applicable halt the second controller to avoid a possible quorum error message in an HA pair configuration system node halt node second_node_name ignore quorum warnings true...

Страница 27: ...th two hands by grasping the openings on each side of the bezel and then pulling it toward you until the bezel releases from the ball studs on the chassis frame 3 Press the terra cotta button on the f...

Страница 28: ...dule To replace the chassis you must remove the controller module or modules from the old chassis 1 If you are not already grounded properly ground yourself 2 Unplug the cables from the impaired contr...

Страница 29: ...her controller module in the chassis Step 4 Remove the I O modules To remove I O modules from the old chassis including the NVRAM modules follow the specific sequence of steps You do not have to remov...

Страница 30: ...Lettered and numbered I O cam latch I O cam latch completely unlocked 4 Set the I O module aside 5 Repeat the preceding step for the remaining I O modules in the old chassis Step 5 Remove the De stage...

Страница 31: ...d yourself 4 Using two or three people install the replacement chassis into the equipment rack or system cabinet by guiding the chassis onto the rack rails in a system cabinet or L brackets in an equi...

Страница 32: ...nto it 1 If you are not already grounded properly ground yourself 2 Align the end of the DCPM module with the chassis opening and then gently slide it into the chassis until it clicks into place The m...

Страница 33: ...to the replacement chassis at this time Step 11 Install the power supplies Installing the power supplies when replacing a chassis involves installing the power supplies into the replacement chassis a...

Страница 34: ...h node to Maintenance mode a As each node starts the booting press Ctrl C to interrupt the boot process when you see the message Press Ctrl C for Boot Menu If you miss the prompt and the controller mo...

Страница 35: ...must be in Maintenance mode to run the interconnect test 3 At the LOADER prompt access the special drivers specifically designed for system level diagnostics to function properly boot_diags During the...

Страница 36: ...n both controllers before proceeding any further d Enter the following command on both controllers at the LOADER prompt bye e Return the node to normal operation If your system is running ONTAP Then W...

Страница 37: ...replacement controller Before you begin You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system All drive shelves must...

Страница 38: ...ID using the instructions in the Returning SEDs to unprotected mode section of the ONTAP 9 NetApp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have ch...

Страница 39: ...the replacement controller module install the replacement controller module in the chassis and then boot the system to Maintenance mode The following animation shows the whole process of moving compon...

Страница 40: ...d then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a s...

Страница 41: ...the boot media from its housing and then gently pull it straight out of the boot media socket Do not twist or pull the boot media straight up because this could damage the socket or the boot media 3 M...

Страница 42: ...DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on the components on the DIMM circuit board 1 2 DIMM ejector tabs DIMM 5 Locate the slot where you...

Страница 43: ...ant because it attempts to reboot as soon as you completely seat it in the chassis The system might update system firmware when it boots Do not abort this process The procedure requires you to interru...

Страница 44: ...ct the option to boot to LOADER Restore and verify the system configuration FAS9500 After completing the hardware replacement you verify the low level system configuration of the replacement controlle...

Страница 45: ...ayed system state of the controller module does not match your system configuration set the HA state for the controller module ha config modify controller ha state 3 If the displayed system state of t...

Страница 46: ...ents a Clear the status logs sldiag device clearstatus b Display the available tests for the selected devices sldiag device show dev dev_name dev_name can be any one of the ports and devices identifie...

Страница 47: ...ant to run for the device d Verify that the tests were modified sldiag device show e Repeat these substeps for each device that you want to run concurrently f Run diagnostics on all of the devices sld...

Страница 48: ...response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The node displays the LOADER prompt d Boot the node from the LOADER prompt bye e Return the node to normal operat...

Страница 49: ...e following command halt After you issue the command wait until the system stops at the LOADER prompt g Rerun the system level diagnostic test Recable the system FAS9500 Continue the replacement proce...

Страница 50: ...put you should see a message that the system ID has changed on the impaired node showing the correct old and new IDs In the following example node2 has undergone replacement and has a new system ID of...

Страница 51: ...e1 storage disk show ownership Disk Aggregate Home Owner DR Home Home ID Owner ID DR Home ID Reserver Pool 1 0 0 aggr0_1 node1 node1 1873775277 1873775277 1873775277 Pool0 1 0 1 aggr0_1 node1 node1 18...

Страница 52: ...Encryption configuration if necessary and install licenses for the new controller You must complete a series of tasks before restoring your system to full operation Step 1 Install licenses for the rep...

Страница 53: ...upted Encryption functionality You can skip this task on storage systems that do not have Storage or Volume Encryption enabled Step 1 Restore Storage or Volume Encryption functionality by using the ap...

Страница 54: ...pp Encryption Power Guide ONTAP 9 NetApp Encryption Power Guide If you have a SAN system you must have checked event messages event log show for impaired controller SCSI blade Each SCSI blade process...

Страница 55: ...the impaired controller shows Waiting for giveback press Ctrl C and then respond y Step 2 Remove the controller module To access components inside the controller you must first remove the controller...

Страница 56: ...press the blue button on the cover slide the cover to the back of the controller module and then swing the cover up and lift it off of the controller module 1 Controller module cover locking button St...

Страница 57: ...the DIMM from its slot by slowly pushing apart the two DIMM ejector tabs on either side of the DIMM and then slide the DIMM out of the slot Carefully hold the DIMM by the edges to avoid pressure on t...

Страница 58: ...r the notches at the ends of the DIMM 7 Close the controller module cover Step 4 Install the controller After you install the components into the controller module you must install the controller modu...

Страница 59: ...ne so reinstall the cable management device b Firmly push the controller module into the chassis until it meets the midplane and is fully seated The locking latches rise when the controller module is...

Страница 60: ...During the boot process you can safely respond y to prompts If a prompt appears warning that when entering Maintenance mode in an HA configuration you must ensure that the healthy node remains down 2...

Страница 61: ...response is displayed SLDIAG No log messages are present c Exit Maintenance mode halt The node displays the LOADER prompt d Boot the node from the LOADER prompt bye e Return the node to normal operat...

Страница 62: ...intenance mode from the menu e Exit Maintenance mode by entering the following command halt After you issue the command wait until the system stops at the LOADER prompt f Rerun the system level diagno...

Страница 63: ...DCPM module out of the chassis Animation Remove install DCPM A3 B3 1 DCPM module terra cotta locking button 5 Align the end of the DCPM module with the chassis opening and then gently slide it into t...

Страница 64: ...ng Steps 1 If you are not already grounded properly ground yourself 2 Remove the bezel if necessary with two hands by grasping the openings on each side of the bezel and then pulling it toward you unt...

Страница 65: ...ode To shut down the impaired controller you must determine the status of the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impai...

Страница 66: ...steps 1 If you are not already grounded properly ground yourself 2 Unplug any cabling associated with the target I O module Make sure that you label the cables so that you know where they came from 3...

Страница 67: ...nect and data connections on 40 GbE NICs or onboard ports convert these ports to 10 GbE connections by using the nicadmin convert command from Maintenance mode Be sure to exit Maintenance mode after c...

Страница 68: ...plane Step 2 Return the failed component 1 Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information Repl...

Страница 69: ...the controller and if necessary take over the controller so that the healthy controller continues to serve data from the impaired controller storage About this task If you have a cluster with more th...

Страница 70: ...he chassis and follow the specific sequence of steps 1 If you are not already grounded properly ground yourself 2 Remove the target NVRAM module from the chassis a Depress the lettered and numbered ca...

Страница 71: ...the lettered and numbered I O cam latch begins to engage with the I O cam pin and then push the I O cam latch all the way up to lock the module in place Step 3 Replace a NVRAM DIMM To replace NVRAM DI...

Страница 72: ...he blue button slide the lid off the NVRAM module 2 1 Cover locking button DIMM and DIMM ejector tabs 4 Locate the DIMM to be replaced inside the NVRAM module and then remove it by pressing down on th...

Страница 73: ...in The HA state for all components should be An HA pair ha A MetroCluster FC configuration with four or more nodes mcc A MetroCluster IP configuration mccip 2 If the displayed system state of the con...

Страница 74: ...mps system node run node local node name partner savecore c Wait for the savecore command to complete before issuing the giveback You can enter the following command to monitor the progress of the sav...

Страница 75: ...me each node will show a configured state with DR Mirroring enabled and a mode of normal The metrocluster node show fields node systemid command output displays the old system ID until the MetroCluste...

Страница 76: ...ystems that do not have Storage or Volume Encryption enabled Step 1 Restore Storage or Volume Encryption functionality by using the appropriate procedure in NetApp Encryption overview with the CLI 2 U...

Страница 77: ...the power supply and disconnect the power cables a Turn off the power switch on the power supply b Open the power cable retainer and then unplug the power cable from the power supply c Unplug the pow...

Страница 78: ...must be functioning properly if not you must contact technical support Step 1 Shut down the impaired node To shut down the impaired controller you must determine the status of the controller and if n...

Страница 79: ...odule Waiting for giveback Press Ctrl C and then respond y when prompted System prompt or password prompt enter system password Take over or halt the impaired controller from the healthy controller st...

Страница 80: ...d then slide the controller module out of the chassis Make sure that you support the bottom of the controller module as you slide it out of the chassis 5 Place the controller module lid side up on a s...

Страница 81: ...away from the holder and then lift it out of the holder Note the polarity of the battery as you remove it from the holder The battery is marked with a plus sign and must be positioned in the holder co...

Страница 82: ...e and is fully seated and then close the cam handle to the locked position Do not use excessive force when sliding the controller module into the chassis to avoid damaging the connectors b If you have...

Страница 83: ...Step 5 Return the failed part to NetApp Return the failed part to NetApp as described in the RMA instructions shipped with the kit See the Part Return Replacements page for further information 81...

Страница 84: ...WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the...

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