17
•
Check the batteries in the remote control. Replace
with new batteries, if necessary.
•
Make sure that you are following the duty cycle
of the motors. Do not operate for more than two
minutes over a 20-minute period or approximately
10% duty cycle.
•
Press the lift buttons firmly and accurately.
•
Wireless remote control may be experiencing
common radio frequency interference from other
radio transmitting devices. Wait several seconds
and then try pressing the lift buttons again.
Head or foot lift function has minor
interference during operation.
This is normal. The lift motors click when they are
engaged. No action is required.
A clicking noise is heard under the bed
when raising or lowering the sections.
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
1. Remove any pin, nut, bolt, or white bushing one at a
time.
2.
Lubricate it by applying the grease with a cotton swab.
Using a lithium or spray lubricant is recommended.
(Lubrication can be obtained by contacting
Customatic's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white
bushing back onto the adjustable bed, make sure there
is a looser tightening on the nut.
4.
Additional solution: After completing these steps,
spray the pins, nuts, bolts, and white bushings with a
lubricant.
The adjustable bed is squeaking.
1.
Clear any clutter or obstructions under and around
the adjustable bed. Radio frequency interference from
other remotes or electronic devices may affect normal
operation.
2.
Check the batteries in the remote.
3.
Press the lift buttons on the remote control firmly and
accurately.
The adjustable bed stutters when in
motion.
Sync one remote to both adjustable beds. For more
information, see "Synchronizing two beds for tandem
operation" on page 13.
Split or tandem system is out of sync. Only
one of the two adjustable bed raises or
both beds raise but one side is higher than
the other.
SYMPTOM
SOLUTIONS
Troubleshooting Guide
