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In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM
SOLUTIONS
•
Your adjustable bed may be obstructed preventing
smooth operation. Remove obstructions from
around and under the bed.
•
Check that the head section is not too close to the
wall.
•
If a headboard is installed, check that it is not
too close to the edge of the mattress. Make sure
there is enough distance between the headboard
bracket and the mattress.
Head or foot section elevates adjustable
bed but does not return to flat position.
Troubleshooting Guide
•
Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the outlet.
After 30 seconds, plug it back in. Press any button on
the remote control and check if the bed responds.
•
Check if the control box is working properly. Make sure
the control box is properly connected to the power
supply unit by checking if the LED light turns on when
the power cord is plugged in.
•
Check the batteries in the remote control. Replace with
new batteries, if necessary.
•
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
•
Remove batteries. Leave them out for 30 seconds
before putting them back into the remote control.
•
Scratch the terminals inside the remote's battery
compartment with a coin or key.
•
Check that the surge protection device or electrical
outlet is not defective. Test the outlet by plugging in
another working appliance.
The adjustable bed does not respond
when the remote is used. The remote
does not work.
•
Make sure the remote control is paired with the
adjustable bed.
•
Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the outlet.
After 30 seconds, plug it back in. Press any button on
the remote control and check if the bed responds.
•
Check that the surge protection device or electrical
outlet is not defective. Test the outlet by plugging in
another working appliance.
No features or function of the adjustable
bed activates.