XEN Topaz
NEC Business Solutions Ltd
Features and Specifications Manual
Chapter 4 - 237
D
oc. N
o. 8846 -
Release
2.0
Apr
il 2005
Music on Hold
• Description
Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets
the caller know that their call is waiting, not forgotten. Without Music on Hold, the
system provides silence to these types of calls. The Music on Hold source can be
internal (synthesized) or from a customer-provided music source (i.e., tape deck,
receiver, etc.).
Note:
In accordance with copyright law, a license may be required if radio, television
broadcasts or music other than material not in the public domain are transmitted
through the Music on Hold feature of telecommunications systems. NEC Business
Solutions Ltd hereby disclaims any liability arising out of the failure to obtain such a
license.
Music on Hold Source
There are 3 options available: (Program 10-04-01 & 10-04-02)
Internal Music Tune - The tune is set by Program 10-04-02.
External Source - Via the EXMOH input or audio input via a 2PGDU card.
Silence - Callers on hold hear silence.
Music on Hold per DDI Number
The music on hold source can be selected for individual DDI numbers by Program 22-
11-09.
There are 3 options available:
0 - Use the music source set by Program 10-04-01.
1 - Back Ground Music input.
2 - ACI input via a 2PGDU card.
The music source will be used for incoming DDI calls only.
Music on Hold for Internal calls
The music source is set by Program 10-04-01.
It is not possible to have an input via a 2PGDU card for internal calls, the external input
must be via the Topaz Main Unit (EXMOH input).
Music on Hold for non-DDI Trunk calls
The music on hold source is set per trunk port by Program 14-08
There are 3 options available:
0 - Use the music source set by Program 10-04-01
1 - Back Ground Music input on the NTCPU port
2 - ACI input via a 2PGDU card.
The music source will be used for outgoing trunk calls or incoming non-DDI calls only.
Conditions
A. Refer to the System Hardware Manual for instructions on how to install an exter-
nal music source.
B. The system supports one External Music On Hold source input, via either the
built-in music port or the 2PGDU card.
C. If a 2PGDU card is installed and has MOH assigned to one of its ports (Program
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