Solving System Problems 5-5
New Application Software
Problems that occur when you run new application software
are usually related to the software. Faulty equipment is much
less likely, especially if other software runs correctly. If you
have problems while running new application software, use
the following list to isolate a possible cause for the problem:
Does the system meet the minimum hardware
requirements for the software? Refer to the software
documentation.
Is the software an authorized copy? Unauthorized copies
often do not work. Obtain an authorized copy of the
software.
If you are running the software from a diskette, is it a good
copy?
If you are running the software from a hard drive, is the
software correctly installed? Were all necessary
procedures followed and files installed?
If you are running the software from a CD, is the disk
scratched or dirty?
Are the correct device drivers installed?
Is the software correctly configured for the system?
Are you using the software correctly?
If other software runs correctly on the system, contact
your vendor about the failing software.
If the problems persist with the software, contact the software
vendor’s customer service representative.