NEC NECCare Platinum Express5800/A1160, Гарантийный талон

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Introduction
NEC Corporatio n o f America, “NECAM”, o ffers a breadth o f
service optio ns for its hard ware and so ft ware solutions,
including NECCare Warranty programs. This document will
focus o n NECAM’s NECCare Platinum W arranty Program for
the Express5800/A1160 Enterprise Server.
Program Highlights
NEC Corporatio n o f America’s Platinum NECCare
Maintenance and Service Warranty Program o ffers yo u the
follo wing b enefits:
■
3 Years o f Platinum Warranty co verage
■
Toll-free hard ware technical support 24 x7x365 in the
continental US and Canad a.
■
24x7 Email Alert Generation
♦
NEC Service Management so ftware is enabled and
configured to mo nitor fatal and reco verable
hard ware errors resulting in Email notificatio ns to
the systems ad ministrator and NECAM Technical
support.
■
4-ho ur o n-site Repair Sup port
♦
An authorized service technician will be o n-site
within 4 -ho urs o nce a service call is d eemed
necessary fo llo wing tro ub le-shooting efforts
between the Custo mer and NECAM
♦
Replacement parts will also arrive within 4 -ho urs of
problem diagno sis. Custo mer must be able to sign
and receive parts as req uested b y NEC to meet 4 -
ho ur, Same Day support.
♦
Spare parts will be stored at a NECAM authorized
stocking locatio n within a 120-mile radius of the
custo mer installatio n add ress.
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♦
The parts pool for Platinum Maintenance and
Support are sto cked after the receipt o f Custo mers’
purchase order b y NEC. Lead -time is dependant o n
parts availability. NECAM will infor m Custo mer b y
email when parts are in p lace.
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NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. Service levels are response time objectives
and are NOT Guarantees. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is
outside of a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be
assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.
Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.