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5. Troubleshooting
Express5800/R120h-1M, R120h-2M (2nd-Gen) Maintenance Guide
35
Chapter 1 Maintenance
5.4
Problem of Starting OS
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Unable to start OS
Have the settings of the RAID controller changed?
Specify the correct settings with RAID Configuration Utility (Off-line Utility or LSI Software RAID
Configuration Utility).
Is the RAID controller found by POST?
Be sure to connect the RAID controller correctly and retry.
Is the RAID controller installed firmly straight into the PCI slot?
Install the RAID controller properly.
Is the RAID controller mounted on the PCI slot for which the mounting is restricted?
Check the mounting restrictions of the server and then mount the RAID controller on the correct slot.
Are the hard disk drives properly installed?
Install the hard disk drives properly.
Is the cable connected to the hard disk drive or disk array unit correctly?
Connect the SAS cable properly.
Is OS Boot Manager registered in “UEFI Boot Order”?
In UEFI boot, in case OS Boot Manager (Windows Boot Manager, Red Hat Enterprise Linux, etc.) is
not registered in “UEFI Boot Order”, use “One-Time Boot” menu for now to boot OS from your boot
device. By the OS you started, OS Boot Manager is registered at the top of “UEFI Boot Order”. After
that, you will be able to start from OS Boot Manager you registered. In case you cannot boot OS from
the boot device even after you have executed the above step, add manually the file and pass of OS
Boot Manager to “UEFI Boot Order” from “Add Boot Options” menu.
Is Boot Order in the order you expected?
Set up the suitable Boot Order from “UEFI Boot Order” menu or “Legacy BIOS Boot Order” menu.
Does the boot mode setting of System Utility march the “Boot Mode” of the installed OS?
Select
System Configuration
>
BIOS/Platform Configuration (RBSU)
>
Boot Options
from System
Utility, and then set “Boot Mode” appropriately.
When enabling Secure Boot, does the optional card used for booting support Secure Boot?
When "Secure Boot" is enabled, the optional card UEFI driver must be signed with Microsoft key in order
to make the optional card recognized as a bootable device. Set to the UEFI driver of.
[?]
Unable to start OS
Does the configured boot media match the OS installed on the boot media?
Configure bood mode property.
In an OS installed on the intended boot device?
Install an OS on the intended boot device.
Is VMware ESX starting up in UEFI boot mode?
When booting VMware ESX in UEFI Boot Mode, enable UEFI Optimized boot.