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5. Troubleshooting
Express5800/R120h-1M, R120h-2M (2nd-Gen) Maintenance Guide
52
Chapter 1 Maintenance
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The tape drive is stuck and will not eject
Manually press the eject button. Wait for up to 10 minutes for the tape to rewind and eject.
Perform a forced eject:
1. Press and hold the Eject button for at least 10 seconds.
2. Wait for up to 10 minutes for the tape to rewind and eject. The green Ready LED should flash.
Power cycle the drive. Wait for up to 10 minutes for the drive to become ready again.
Check for conflicts in backup software services.
Check the SAS/HBA/Driver configuration of the drive.
Inspect media and cables, and discard any that are faulty or damaged.
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A trouble of data import or export has occurred on the tape drive.
Execute Drive Assessment Test with StorageWorks Library and Tape Tools.
Important If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Execute Media Assessment Test with StorageWorks Library and Tape Tools (This is a read-only test).
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The back-up of tape drive cannot be completed without problem.
Execute Drive Assessment Test with StorageWorks Library and Tape Tools.
Important If you execute Drive Assessment Test, the tape is overwritten. If you do not
want the tape to be overwritten, execute log-based Device Analysis Test
instead.
Check the back-up log.
Check whether the constitution used is supported.
Check the followings and confirm whether the media is not damaged.
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Whether the position of label is right
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Whether the reader pin is damaged, left out or becomes loose
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Whether there is damage on the joint of cartridge
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Whether the device is used under wrong circumstances
Check the problems of software.
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Check your back-up software.
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Check whether the execution of virus scan software is scheduled when back-up is executed.
Check whether a tape can be formatted.
Check whether the media used has a proper product number.
Using StorageWorks Library and Tape Tools, extract Support Ticket.
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Look for problems in Cartridge STATUS Section.
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Look for problems in Drive STATUS Section.