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Installation and Removal

See the User's Guide.

At least two persons are required for installation and removal.

3 Options

See the User's Guide and the manual provided with the individual option.

Maintenance and Replacement

4.1

Basic Concept of Maintenance

If a failure occurs during operation, be sure to dump the data if possible (if you can dump the data
by actually performing the dump procedure).

If having dumped the data, issue the Difficulty Form to request for detailed analysis by taking the
designated steps.

4.2

Periodical Maintenance

Table 4.1 shows the periodical maintenance items.

Table 4.1 Periodical Maintenance Items

No. Maintenance

Item

Cycle

Remarks

Clean the areas around the fan.

Semiannual

Confirm the server status by using T&D. Semiannual

Use T&D for maintenance.

Confirm that the switches work
correctly.

Semiannual

If an option is additionally installed, follow the periodical maintenance instructions for the option.

Содержание EXPRESS5800/120Rd-1

Страница 1: ... EXPRESS5800 120Rd 1 S e r v i c e G u i d e ...

Страница 2: ...ed by NEC Corporation This document must be used solely for the purpose for which it was furnished by NEC Corporation No part of this document may be reproduced or disclosed to others in any form without the prior written permission of NEC Corporation ...

Страница 3: ...Revision Record Edition COMP Date Page Description 1 0 2003 1 16 First Edition ...

Страница 4: ...II Service Guide ...

Страница 5: ...NG Indicates the presence of a hazard that may result in death or serious personal injury if the instruction is ignored CAUTION Indicates the presence of a hazard that may cause minor personal injury including burns or property damage if the instruction is ignored Precautions and notices against hazards are presented with one of the following three symbols The individual symbols are defined as fol...

Страница 6: ...or warning that cannot be specifically identified Indicates that improper use may cause loss of eyesight due to laser beam Prohibited Actions Indicates a general prohibited action that cannot be specifically identified Do not disassemble repair or modify the server Otherwise an electric shock or fire may be caused Mandatory Actions Unplug the power cord of the server Otherwise an electric shock or...

Страница 7: ...enings in the floppy disk or CD ROM drive Doing so may cause an electric shock Do not use the server in any unapproved place Install the server on a standard EIA 19 inch rack assembly Do not install the rack containing the server in a place inappropriate to the rack installation environment Failure to follow these instructions may cause some bad influences to be imposed on the server and other sys...

Страница 8: ...ign matter e g pins or paper clips enter the server Failure to follow this warning may cause an electric shock a fire or a failure of the server When such things accidentally enter the server immediately turn off the power and disconnect the power plug from the outlet Do not disassemble the server Contact your sales agent ...

Страница 9: ...may cause a fire or a power leak Do not install the server where you need an extension cord Use of a cord that does not meet the power specifications of the server may heat p the cord and cause a fire u Do not connect the power cord to an outlet that has an illegal number of onnections c The electric current exceeding the rated flow overheats the outlet which ay cause a fire m Insert the power plu...

Страница 10: ...a damaged cord Do not stretch the cord harness Do not pinch the power cord Do not bend the power cord Keep chemicals away from the power cord Do not twist the power cord Do not place any object on the power cord Do not bundle power cords Do not alter modify or repair the power cord Do not secure the power cord with staples or equivalents Do not use any damaged power cord Replace a damaged power co...

Страница 11: ...y a single person More than one person is required to install parts including the doors and trays for the rack Failure to follow this instruction may cause some parts to fall and to be broken and or result in personal injury Do not pull out a device from the rack if the rack is unstable The rack must be anchored by the installation of stabilizers or earthquake resistant construction Never pull out...

Страница 12: ...an specified Do not install the server in the following places or any place other than specified in this Guide Failure to follow this instruction may cause a fire a dusty place a humid place such as near a boiler a place exposed to direct sunlight an unstable place Do not install the server on a rack with the cover removed Do not install the server on a rack with the cover being removed Failure to...

Страница 13: ... out from the rack Do not apply any load on the server pulled out from the rack Doing so bends the frame of the server Consequently the server cannot be pushed back into the rack Placing an object on the server may also cause personal injury if the server drops ...

Страница 14: ... an internal device cable or connector may cause an electric shock or a fire resulted from a short circuit Do not use any unauthorized interface cable Use only interface cables provided by NEC and locate a proper device and connector before connecting a cable Using an unauthorized cable or connecting a cable to an improper destination may cause a short circuit resulting in a fire Also observe the ...

Страница 15: ... a lithium battery Do not remove the battery Placing the lithium close to a fire or in the water may cause an explosion When the server does not operate appropriately due to the dead lithium battery contact your sales agent Do not disassemble the server to replace or recharge the battery by yourself Disconnect the power plug before cleaning the server Make sure to power off the server and disconne...

Страница 16: ...ff its internal components such as hard disks are very hot Leave the server until its internal components fully cool down before installing removing any component Make sure to complete board installation Always install a board firmly An incompletely installed board may cause a contact failure resulting in smoking or fire ...

Страница 17: ...connect the power plug from the outlet when a thunderstorm is approaching If it starts thundering before you disconnect the power plug do not touch any part of the server including the cables Failure to follow this warning may cause a fire or an electric shock Keep animals away from the server Failure to follow this warning may cause a fire or an electric shock Do not place any object on top of th...

Страница 18: ...XVI Service Guide ...

Страница 19: ...Collecting Dump 8 4 6 Execution of POST 8 4 7 Execution of the T D Program 8 4 8 Replacement 9 4 8 1 CPU 9 4 8 2 Memory 9 4 8 3 Hard disk drive 10 4 8 4 Floppy Disk Drive 10 4 8 5 CD ROM Drive 11 4 8 6 PCI Card 11 4 8 7 Riser Card 12 4 8 8 Mother Board 13 4 8 9 Front Panel 15 4 8 10 Front LED Board 15 4 8 11 SCSI BP 16 4 8 12 Power Jumper Board 17 4 8 13 Power Supply Unit 17 4 8 14 FAN 18 5 Restor...

Страница 20: ...unction 30 9 1 Operation in Degraded Mode 30 9 2 Temperature Monitoring 30 9 3 Watchdog Timer WDT 30 10 Error Processing 30 10 1 Failure during System Operation 30 10 2 POST Power On Self Test Error Message 30 11 Notes 31 11 1 Product ID Label of Windows 2000 31 12 Appendix 32 12 1 Block Diagram 32 12 2 Post Indications 34 12 3 Beep Codes 38 12 4 POST Error Messages 39 12 5 Cable Connection 43 12 ...

Страница 21: ...odels Sliding rails are provided to pull out the primary server when you installanadditionaloptionorcarry outmaintenance NOTE To preventtheserverfromdropping atleasttwopersonsarerequiredto install remove it into from the rack ...

Страница 22: ...ternal Available Depends on DAC Hot Plug Available DiskArray Standard 1000BASE T 100BASE TX 10BASE T X2 On Board Remote Wake Up function LAN Low profile type 3 5 3 modes x1 FDD 1 x 3 5 FDD CD ROM Load on tray type x24 speed ATAPI Device Bay Number of slots 1 x Full Height 64bit 100MHz PCI 1 x Low Profile 64bit 100MHz PCI PCI occupied Slot None Full Length PCI cards connectable Dedicated to Low Pro...

Страница 23: ...r supply unit Voltage 100V AC 10 Input power Frequency 50 1 Hz or 60 1 Hz The power supply unit supports100 240Vpower However the value at left is determined under sever specification Input current 3 0A Max Apparent power 300VA Max Effective power 290W Max Surge current 27A or less Power consumption Power factor 97 Temperature and humidity Temperature Humidity 10 to 35 20 to 80 RH No condensation ...

Страница 24: ...performing the dump procedure If having dumped the data issue the Difficulty Form to request for detailed analysis by taking the designated steps 4 2 Periodical Maintenance Table 4 1 shows the periodical maintenance items Table 4 1 Periodical Maintenance Items No Maintenance Item Cycle Remarks 1 Clean the areas around the fan Semiannual 2 Confirm the server status by using T D Semiannual Use T D f...

Страница 25: ...nd backs up the system event log SEL sensor information SDR and maintenance parts information FRU in IPMI The function enables you to check a failure and various events which have occurred in the system and identify the component to be replaced Displaying BIOS setup information This function displays the current BIOS set values and outputs them to the text file Displaying system information This f...

Страница 26: ...number etc Chassis information chassis designation number etc of the FRU information Settings of BMC Information that cannot be backed up Setting of BIOS SETUP Setting of SCSI BIOS Setting of optional boards Information that does not need to be backed up Package information designation number COMP serial number etc of the FRU information On board LAN MAC address Starting various utilities This fun...

Страница 27: ... and the T D program and make sure of presence absence of a hardware fault Error information is shown on the display Figure 4 1 shows the flow of troubleshooting by POST and the T D program Normal Error Error Log Y Replace the package N Identify possibly faulty package according to message Execution of POST Execution of T D program Log analysis by NEC ESMPRO Replace the package Identify possibly f...

Страница 28: ...cates the current item under execution of POST If the server stops be sure to confirm the status of the POST lamp See Section 12 2 4 7 Execution of the T D Program Insert the EXPRESSBUILDER CD ROM provided with the server into the CD ROM drive start it and select Tools System Diagnostics from the menu to start the T D program After that execute operation according to the menu NOTE Be sure to disco...

Страница 29: ...l operation Turn on the power execute the test program and confirm that it is completed normally Installation of a PCI disk array controller board may need use of the LED relay cable provided with the server Read the User s Guide and use the cable correctly if necessary 4 8 1 CPU See the User s Guide 4 8 2 Memory See the User s Guide ...

Страница 30: ...oval 1 Remove the top cover according to the User s Guide 2 Disconnect the flat cable 3 Remove the screw from the frame securing the floppy disk drive and remove the frame Screw 4 Remove the floppy disk drive Installation Install the floppy disk drive in reverse order of the removal steps ...

Страница 31: ...ng to the User s Guide 2 Disconnect the flat cable 3 Remove the screw from the frame securing the CD ROM drive and remove the frame Screw 4 Remove the CD ROM drive Installation Install the CD ROM drive in reverse order of the removal steps 4 8 6 PCI Card See the User s Guide ...

Страница 32: ...ket Screws Installation Install the riser card in reverse order of the removal steps NOTE There are catches on the riser card frame that are used to secure the riser card to the cabinet When inserting the riser card confirm that the catches are correctly fit into the holes on the rear of the cabinet After the insertion push the riser card with your fingers until you cannot see any part of the rise...

Страница 33: ...emoval 1 Remove the top cover according to the User s Guide 2 Remove the two types of riser card according to the User s Guide 3 Disconnect the FAN connector 4 Remove the FAN assembly while lifting the rear of the FAN assembly according to the User s Guide 5 Disconnect the internal SCSI cable and FPC cable 6 Disconnect all cables from the motherboard 7 Remove the Heat sink the CPU and DIMMs 8 Loos...

Страница 34: ...that some connectors cannot be seen if connecting the cables one on top of the other Confirm that the cables in the chassis do not cover any ventilating holes Executing Get Default resets the setting Be sure to make the setting again according to the User s Guide Be sure to check if the BIOS and OS time settings including the calendar year month and date are correct before starting the user system...

Страница 35: ...switch mold 4 Remove the screw from the front panel and remove the front panel Screw Installation Install the front panel in reverse order of the removal steps 4 8 10 Front LED Board Removal 1 Remove the top cover according to the User s Guide 2 Disconnect the cables from the front LED board 3 Remove the two screws from the front LED board and remove it Screws Installation Install the front LED bo...

Страница 36: ...ssembly while lifting the rear of the FAN assembly according to the User s Guide 4 Disconnect the cables from the SCSI BP and the cables that are routed across the SCSI backboard 5 Loosen and remove the two screws securing the SCSI BP 6 Slide it sideways to unlock lift the SCSI BP straight up and remove it Slide Screws Installation Install the SCSI BP in reverse order of the removal steps ...

Страница 37: ...f the server Screw Installation Install the power jumper board in reverse order of the removal steps 4 8 13 Power Supply Unit Removal 1 Remove the top cover according to the User s Guide 2 Disconnect the FAN connector 3 Remove the FAN assembly while lifting the rear of the FAN assembly according to the User s Guide 4 Disconnect the FPC cable 5 Disconnect all the cables from the power jumper board ...

Страница 38: ...FAN assembly while lifting the rear of the FAN assembly according to the User s Guide 4 Remove the FAN assembly while lifting the back of the bracket according to the User s Guide 5 Disconnect the FAN connector from the FAN board 6 Disconnect the latch and remove the FAN board 7 Loosen and remove the screws securing the FAN Screw FAN board Screws Installation Install the FAN in reverse order of th...

Страница 39: ...rocedure shown in 5 2 Restoration Procedure 1 Backup and Restoration If replacing the motherboard without making a backup copy of the information restore the information by performing the procedure shown in 5 3 Restoration Procedure 2 With No Backup Copy 5 2 Restoration Procedure 1 Backup and Restoration 5 2 1 Overview Before replacing the motherboard start the off line maintenance utility and mak...

Страница 40: ...at make a backup copy onto the floppy disk according to the instructions in the window 5 2 3 2 After replacing the mother board 1 Start EXPRESSBUILDER and select Tools Off line Maintenance Utility 2 Select System Information Management The window in Figure 5 2 appears System Information Management Save System NVRAM ROM Data Administrator Menu Exit Figure 5 2 3 Select Administrator Menu The message...

Страница 41: ...Board The window in Figure 5 6 appears Restore after exchange of the Mother Board Date Name Device Addr Size File Name Restore Product Information SROM 00000098 0050 02ACprod bin Enabled Chassis Information SROM 00000010 0038 02ACchas bin Enabled Internal Use Area SROM 00000008 0008 02ACinte bin Enabled Ambient Temp Sensor Parameter BMC 00000000 0010 02ACbmc1 bin Enabled Configuration Parameter BM...

Страница 42: ...igure 5 9 appears restoration is completed Press ESC Restore after exchange of the Mother Board Date mane Device Addr Size File Name Restor e 結果 Product Information SROM 00000098 0050 02ACprod bin Chassis Information SROM 00000010 0038 02ACchas bin Internal Use Area SROM 00000008 0008 02ACinte bin Ambient Temp Sensor Parameter BMC 00000000 0010 02ACbmc1 bin Configuration parameter BMC 00000000 100...

Страница 43: ...PRESSBUILDER CD ROM 5 3 3 Details 1 Start EXPRESSBUILDER and select Tools Off line Maintenance Utility 2 Select System Information Management The window in Figure 5 10 appears System Information Management Save System NVRAM ROM Data Administrator Menu Exit Figure 5 10 3 Select Administrator Menu The messages in Figure 5 11 appear Attention Do not use the Administrator Menu except the Maintenance s...

Страница 44: ...case Enter the password The window in Figure 5 13 appears Administrator Menu Restore after exchange of the Mother Board Customize Product Chassis Information Return to the previous menu Figure 5 13 6 Select Customize Product Chassis Information The window in Figure 5 14 appears Customize Product Chassis Information Data Name Value Manufacturer Name NEC Product Name Express5800 120Rd 1 N Code N8100...

Страница 45: ...alue Chassis Type 17h Rack Mount Chassis Chassis Name SR1200 Chassis ID 01 Chassis Characteristics 06 Figure 5 15 9 Check the following items for correct values Chassis Type Chassis Part Number chassis name Chassis Serial Number chassis ID and Chassis Characteristics chassis attribute If finding an incorrect value correct it from the keyboard Position the cursor to the target item to reverse and p...

Страница 46: ...motherboard The message in Figure 5 17 is displayed during write operation Customize Product Chassis Information Upgrading Now Figure 5 17 12 The write operation is completed when the message in Figure 5 18 appears Press ESC Customize Product Chassis Information Normal End OK Enter Figure 5 18 ...

Страница 47: ...CSI BP is equipped with the SCA2 connector for HDDs Westville 1U Front Panel Front Panel The front panel is equipped with switches and the front serial and USB connectors CD ROM Adapter Board Adapter board for the CD ROM and signal cable CPU Xeon processor One CPU is installed in the minimum configuration The second CPU is optional FAN Board The FAN board distributes DC and signal DIMM Two DIMMs 2...

Страница 48: ...nents The following figure shows the locations of the jumpers of each board and the temperature sensor For the connectors see the User s Guide Jumper setting See the User s Guide DISK LED connector Temperature sensor Mother Board Westville ...

Страница 49: ...screen changes to the POST screen that shows the error information The screen can be selected by SETUP To start BIOS SETUP press F2 during execution of POST Select the menu by using the arrow keys select the item you want to change and set a new value For details on SETUP see the User s Guide provided with the server 8 Console redirection To select the console redirection function change the CRS C...

Страница 50: ...emory is in degraded mode by only checking the event log for the CPU or memory status 9 2 Temperature Monitoring Four types of settings can be made high temperature alarm high temperature warning low temperature warning and low temperature alarm If the temperature is not normal operations such as logging warning and shutdown are done before the OS is booted After the OS starts the system performs ...

Страница 51: ...tached to the server The contents of the product ID label are information necessary for the setup and reinstallation of Windows 2000 Do not detach it and keep it clean Contact your sales representative if the label peels off or becomes illegible due to stains Take notes of the contents of the product ID label before starting operation and keep the notes with other accessories in a designated place...

Страница 52: ...32 Service Guide 12 Appendix 12 1 Block Diagram System Block Diagram ...

Страница 53: ...33 Service Guide Power Block Diagram ...

Страница 54: ... 16h Off G G R Control is in segment 0 Verify the system BIOS checksum If the system BIOS checksum is bad go to checkpoint code E0h Otherwise going to checkpoint code D7h 17h Off G G A Pass control to the interface module 18h G Off Off R Decompress of the main system BIOS failed 19h G Off Off A Build the BIOS stack Disable USB controller Disable cache 1Ah G Off G R Uncompress the POST code module ...

Страница 55: ...etect Configuration Mode such as CMOS clear 3Ah G Off A R Chipset Initialization before CMOS initialization 3Ch G G R R Init System Timer The 8254 timer test is over Starting the legacy memory refresh test next 3Eh G G A R Check Refresh Toggle The memory refresh line is toggling Checking the 15 second on off time next 40h Off R Off Off Calculate CPU speed 42h Off R G Off Init interrupt Vectors Int...

Страница 56: ...e DMA controller 2 base register test passed Programming DMA controllers 1 and 2 next 80h R Off Off Off Enable Mouse and Keyboard The keyboard test has started Clearing the output buffer and checking for stuck keys Issuing the keyboard reset command next 82h R Off G Off Keyboard Interface Test A keyboard reset error or stuck key was found Issuing the keyboard controller interface test command next...

Страница 57: ...nd Run Setup Error manager displays and logs POST errors Wait for user input for certain errors Execute setup A2h R Off A Off Set Base Expansion Memory Size A4h R G R Off Program chipset setup options build ACPI Tables build INT15h E820h table A6h R G A Off Set Display Mode A8h A Off R Off Build SMBIOS table and MP tables AAh A Off A Off Clear video screen ACh A G R Off Prepare USB controllers for...

Страница 58: ...or Contact your sales representative to replace the mother board 9 ROM checksum error 10 Shutdown register error 11 BIOS disabled Contact your sales representative to replace the mother board 1 5 1 1 FRB failure Contact your sales representative to replace the processor or mother board 1 5 2 1 Processor type error Check if the type of the mounted processor is correct If the error still occurs when...

Страница 59: ...109 Keyboard Stuck Key A key is held down Release the key Contact your sales representative to replace the mother board 10A Keyboard Interface Error Keyboard interface error Reconnect the keyboard Contact your sales representative to replace the mother board 10B System Memory Size Error System memory error Install the DIMMs correctly Check if all installed DIMMs are under the same specification Co...

Страница 60: ... card Contact your sales representative to replace the PCI board mother board or PCI riser card 145 PCI ROM not Found The expanded ROM on the PCI board cannot be detected Securely install the PCI boards and PCI riser card Contact your sales representative to replace the PCI board mother board or PCI riser card 146 Insufficlent Memory to Shadow PCI ROM The area for extending the expanded ROM on the...

Страница 61: ...ize mismatch The second cache in the processor does not match 8193 CPUID Processor Stepping are different The CPU ID or stepping does not match the value in the installed processor 1 2 8194 CPUID Processor Family are Different The processor type does not match the value in the installed processor 1 2 Install processors under the same specification 8195 Front side Bus Speed mismatch System Halted T...

Страница 62: ...event log by using the BIOS SETUP utility If the error is not eliminated contact your sales representative to replace the mother board The error message is displayed periodically if ESMPRO is not installed The event log must be cleared periodically 8500 Bad or missing Memory in slot 3A 8501 Bad or missing Memory in slot 2A 8502 Bad or missing Memory in slot 1A 8504 Bad or missing Memory in slot 3B...

Страница 63: ...43 Service Guide 12 5 Cable Connection FAN Module Power Supply Power Jumper Board Front Panel Drive 2 Drive 1 Drive 0 CD ROM FDD Keyboard Mouse Video SCSI LED Board CRS ...

Страница 64: ...LAT CABLE IDE 6883400000 FLAT CABLE MB HSBP L 130MM 856 120871 222 INTRUSION SWITCH W CABLE 856 060251 102A FAN COVER W Figure 12 4 856 060251 103A FAN BASE W Figure 12 5 856 060251 201A DPS 350PB B POWER SUPPLY 856 060251 301A DOGO W PR PCI RISER Figure 12 6 856 060251 302A DOGO W PJ POWER JUMPER CARD Figure 12 7 856 060251 303A DOGO W FB FAN DISTRIB BOARD Figure 12 8 856 060251 304A DOGO W FL FR...

Страница 65: ... HDD 36G ST336753LC FW0002 6893410000 HDD 73G ST373453LC FW0002 320 01687 000 PS 2 Y CBL FOR COOSBAY 320 01688 000 RAID LED CBL FOR COOSBAY 320 01689 000 CBL SERIAL RJ45 TO DB9 REAR 320 01693 000 CBL SERIAL RJ45 TO DB9 FRONT 6891670000 RAID LSI 518 2 CH U320 320 2 6865270000 MEM 128MB M374S1723DTS C7A 6891660000 RAID LSI 520 1 CH U320 320 1 6829240100 ADAPTEC AHA29160 64BIT NEW LAT 154 01504 000 I...

Страница 66: ...Service Guide Figure 12 2 Cable FFC 40Pin Figure 12 3 Cable FFC 26Pin Figure 12 4 FAN Cover W Figure 12 5 FAN Base W Figure 12 6 Dogo W PR Figure 12 7 Dogo W PJ Figure 12 8 Dogo W FB Figure 12 9 Dogo W FL ...

Страница 67: ...47 Service Guide Figure 12 10 CRS Cable xx ...

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