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Onyx VSi System
Voice Mail
To Transfer a call to a covered extension:
1. Press CONF.
2. Press Call Coverage key.
3. If you hear two beeps, announce call.
OR
3. If you hear ringing, wait for called party to answer before announcing call.
OR
3. Press TALK to Transfer the call unannounced.
To pick up a call ringing a covered extension:
1. Press flashing Call Coverage key.
Voice Mail
Your system may have Voice Mail (Integrated Voice Messaging). Integrated Voice Messaging lets you exchange recorded messages
with co-workers. It also lets your outside callers leave recorded messages for you. You and every other user has a mailbox which
holds your recorded messages. You “call your mailbox” to listen to your messages and use other Integrated Voice Messaging features.
Call Forwarding to Voice Mail
When you forward your phone to Voice Mail, your incoming calls automatically go to your mailbox. Your callers can leave a mes-
sage instead of calling back later. You can choose one of three different Call Forwarding to Voice Mail modes:
•Forward calls you do not answer
•Forward calls when you are busy and calls you do not answer
•Forward all your calls
Leaving a Message
When you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can easily leave a message in their
mailbox. You don’t have to call back later.
Transfer to Voice Mail
Transfer a call to your own or a co-worker’s mailbox. After the Transfer goes through, your caller can leave a message in the
mailbox.
Message Center
A Message Center is a mailbox shared by you and your co-workers. If your phone has a Message Center key, you can leave mes-
sages for your co-workers or listen to messages they have left. For example, you could be part of a Customer Service group with
a Message Center for each of your company’s products. When all members of your group are busy, your dispatcher can send
callers to the appropriate Message Center. Later on, you can easily retrieve all messages for a particular product. Ask your com-
munications manager if your phone has a Message Center key.
Conversation Record
While on a call, you can press your Record key to record the conversation in your mailbox. Voice Mail stores the conversation
like any other voice message. You can then save, edit or delete the recorded conversation. Ask your communications manager if
you have a record key.
To call your mailbox:
1. Press TALK.
2. Press FLASH.
3. When Integrated Voice Messaging answers, dial your security code.
Your communications manager can tell you your security code. Refer to your Voice Mail User Guide for the
specifics. You can have a One-Touch Speed Dial key for simplified security code entry.
To call a Message Center:
(If the MSG icon appears on your display, you have messages waiting.)
1. Press TALK.
2. Press the FLASH key.
You log onto the Message Center mailbox. You have all the options available to any other mailbox subscriber.
2. Features
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