
CUSTOMER SERVICE
Customer Service is handled through our factory warranty center or by your
dealer. It is faster to deal direct with the factory. Please write or call us before
returning any products to our warranty center. Sometimes the problem is
easily solved over the phone. If writing make sure you include your name,
address and phone number and the times that you can be reached at that
number. This will greatly expedite our service to you if you have questions.
NCE Warranty Center
82 East Main St.
Webster, NY 14580
Phone: (585) 265-0230
Fax: (585) 265-0234
Email Address: support@
ncecorporation.com
Web Site:
www.ncedcc.com
We reserve the right to either repair or replace components sent to us for in-
warranty service.
The warranty period will begin on the date shown on your
retail sales
receipt.
Please do not send anything for repair without first
writing or calling to
explain the problem. Also remember to include your
name, address and
phone number with a brief description of the problem.
REGISTER MY SYSTEM… WHY?
By registering your Power Cab
TM
or Smart Booster DCC system with us you
will receive personal notification of any software and hardware updates. At
various times we provide free updates to our customers. At other times there
is a nominal charge to cover shipping and handling (usually about $5 to
$10). We do NOT use your name or address for any purpose other than
upgrade notification. We will not sell or otherwise provide your personal
information to any other person, company or entity.
ABOUT THIS MANUAL
This manual covers the installation and operation of the NCE Power Cab
TM
DCC system. It is not a comprehensive tutorial on all the aspects of Digital
Command Control. It is not necessary to know the inner workings of DCC to
use this system. Some users may wish to delve deeper into the how and
why
of Digital Command Control for model railroads, especially those
wishing to
use the computer interface of the Power Cab
TM
. For those
interested in the
“nuts and bolts” we recommend the reading of the following
NMRA
Standards and Recommended Practices as they pertain to DCC.
Applicable
standards are: S-9, S9.1 and S-9.2 and Recommend Practices:
RP-9.1.1
through RP-9.2.4. These documents are available via the Internet
at
www.nmra.org.
Editorial help has been provided by Lou Nost of Penfield, New York.The
NCE Publications Department wrote this manual. Please address comments
regarding the manual to:
NCE Publications Dept.
82 East Main St.
Webster, NY 14580
[email protected]
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