OLYMPIC SMART SCALE
®
Model 60/65
Section 3: Service
Page 3-20
Problem
Probable Cause
Solution
“Standby” light blinks but scale
wll not show “0”.
Unit is out of calibration.
Calibrate the scale. See
Calibration
page 3-1.
Malfunctioning loadcell.
Test the loadcell (see
Problems and Solutions
on
page 3-10).
Malfunctioning main PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Malfunctioning power supply PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Scale will not illuminate and
“Standby” light does not blink.
Battery power drained and device not
connected to electrical outlet.
Connect the device to an appropriate electrical
outlet, then allow the to battery to recharge for 2.5
hours.
Blown fuse.
Replace the fuse (see
Replacing the Fuse
on page
3-15).
Malfunctioning membrane switch panel.
Test the switch panel (see
Problems and Solutions
on page 3-10).
Malfunctioning power supply PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Malfunctioning main PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Malfunctioning display PCB.
Test the display PCB (see
Problems and Solutions
on page 3-10).
Defective display panel cable.
Test the display cable.
Scale will not reweigh with
“Reweigh” button.
Scale will not zero with “Zero”
button.
Malfunctioning membrane switch panel.
Test the switch panel (see
Problems and Solutions
on page 3-10).
Scale will not change resolution
with “1 gm/5gm” button.
Defective display panel cable.
Test the display cable.
Scale will not display last locked
weight with “Recall” button.
Malfunctioning main PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Scale will not change units with
“gm/lb” button.
Gm/lb disabling switch is active.
Deactivate gm/lb disabling switch (see page 1-2).
Malfunctioning membrane switch panel.
Test the switch panel (see
Problems and Solutions
on page 3-10).
Defective display panel cable.
Test the display cable.
Malfunctioning main PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Scale will not lock weight on
display and green “Read” light
does not illuminate.
Scale in weight lock inhibit test mode
(see page 3-13).
Turn the scale off to exit test mode.
Malfunctioning main PCB.
Test the board (see
Problems and Solutions
on
page 3-10).
Troubleshooting
The following is a chart of minor problems and their probable solutions. For problems beyond the
scope of this chart, call Natus Medical toll free at 1-866-940-7143 in U.S. or Canada.
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