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User Guide
QuickSyn Frequency Synthesizer
If you are returning a QuickSyn Synthesizer for service or repair, be
sure to include the following information with the shipment:
• Name and address of owner
• Model, complete serial number, options, and firmware version.
• A complete description of the problem. Be sure to provide
enough information so that the problem can be verified:
• Under what conditions did the problem occur?
• Did the unit work then fail?
• What other equipment was connected to the Synthesizer
when the problem occurred?
• The name and telephone number of someone familiar with the
problem who can be contacted by Phase Matrix if any further
information is needed.
• The shipping address to which the Synthesizer is to be returned.
Include any special shipping instructions.
1 Place the Synthesizer in an antistatic bag or enclosure.
2 Wrap the Synthesizer in heavy plastic or kraft paper.
3 Repack the Synthesizer in the original container, if available.
If the original container cannot be used, pack the Synthesizer
in a heavy (275 pound test) double-walled carton with
approximately four inches of packing material between the
Synthesizer and the inner carton.
4 Seal the carton with strong filament tape or strapping.
5 Mark the carton to indicate that it contains a fragile electronic
instrument.
6 Ship the Synthesizer to Phase Matrix at the following address:
NI Microwave Components
4600 Patrick Henry Drive
Santa Clara CA 95054
Tel: 1-408-610-6810
Shipping Instructions
Factory Service