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Appendix B
Troubleshooting and Common Questions
B-8
©
National Instruments Corporation
Common Questions
What do I do if my GPIB hardware is listed in the Windows Device
Manager with a circled X or exclamation point (!) overlaid on it?
Refer to the
GPIB Interface Not Working Properly
section of this
appendix for information about what might cause this problem. If you
have already completed the troubleshooting steps, fill out the forms in
Appendix D,
, and contact National
Instruments.
How can I determine which type of GPIB hardware I have
installed?
Run the GPIB Configuration utility: select Start»Settings»Control
Panel, and double-click on the System icon. Select the Device Manager
tab in the System Properties dialog box. Click on the View devices by
type button at the top of the page. If any GPIB hardware is correctly
installed, a National Instruments GPIB Interfaces icon appears in the
list of device types. Double-click on this icon to see a list of installed
GPIB hardware.
How can I determine which version of the GPIB software I have
installed?
Run the Diagnostic utility: select the Diagnostic item under Start»
Programs»National Instruments GPIB. A banner at the bottom of the
Diagnostic utility window displays the version of the GPIB software
that is installed.
I have a GPIB interface that the GPIB software for Windows 98/95
does not support. What should I do?
Contact National Instruments to order the Compatibility Release for
Windows 95/98 or to upgrade your hardware.
What do I do if the Diagnostic utility fails with an error?
Use the Diagnostic utility online help, or refer to the
section earlier in this appendix. If you have
already completed the troubleshooting steps, fill out the forms in
Appendix D,
, and contact National
Instruments.