15
EN
www.napoleongrills.com
N415-0468 JUN 11.18
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to high.
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to
installation code.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build
on sear plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on
the bottom. See assembly instructions.
Preheat grill with both main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil. Refer
to cleaning instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter
adjustment.
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Rear and Side burners will
not light with the igniter,
but will light with a match.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Replace with premium heavy duty
battery.
Check that electrode wire is firmly
pushed onto the terminal on the back
of the igniter. Check that the lead wires
from the module to the ignition switch (if
equipped) are firmly pushed onto their
respective terminals.
Close air shutter slightly - see previous
problem.
Main burner will not light
with the igniter, but will
light with a match.
Jet-fire outlet is dirty or
clogged.
Clean jet-fire outlet with a soft bristle
brush.
