16
EN
www.napoleongrills.com
N415-0468 JUN 11.18
Problem
Possible Causes
Solution
Humming regulator.
Normal occurrence on hot
days.
This is not a defect. It is caused by
internal vibrations in the regulator and
does not affect the performance or safety
of the gas grill. Humming regulators will
not be replaced.
Burners will not cross light
each other.
Dirty or corroded cross light
brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The finish on the
lid and hood is porcelain, and will not
peel. The peeling is caused by hardened
grease, which dries into paint-like shards,
that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Burner output on “high”
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in “low flow”
state.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting
instructions.
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud “whoosh” sound,
followed by a continuous
blow-torch type sound
and grows dim.)
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too
much grill surface covered by
griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Turn burner off and allow to cool for at
least two minutes. Relight burner and
burn on high for at least five minutes or
until the ceramic tiles are evenly glowing
red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner off and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are found,
contact your authorized Napoleon dealer
to order a replacement burner assembly.
Contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
