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11. Troubleshooting
Connection failure err.3.3
STEVE cannot establish communication with the 3D Cell Explorer. The port to which the USB 3.0 cable (coming from the camera) was connected to
was recognized as USB 2.0. This cable must be connected to a USB 3.0 port. If you have correctly connected the USB 2.0 and USB 3.0 cables and the
error persists, please verify that your USB 3.0 adapter drivers are properly installed or contact your system administrator.
Connection failure err.3.4
STEVE cannot establish communication with the 3D Cell Explorer and the microscope cannot initialize itself. Please make sure the rotating arm is
not obstructed in any way. Try to switch it off and on again. If the error persists observe whether the arm rotates when you switch the microscope on.
If this is not the case, please contact our customer service.
Connection failure err.3.6
The microscope needs maintenance. Please contact your distributor if applicable or our customer support.
Connection failure err.3.7
The connection to the fluorescence module failed. Please make sure that the fluorescence module is powered and that the USB cable from the
module is connected to a USB port on your computer.
Connection failure err.3.8
Microscope firmware update error. Your microscope likely needs maintenance. Please contact our customer support.
Processing
Processing error err.5.1
The STEVE processing tool chain encountered a fatal error. Please make sure your computer meets the STEVE hardware requirements. In particular,
make sure your graphical card is from the NVIDIA brand with at least 2GB of dedicated GPU memory. Please upgrade your graphical drivers using
the NVIDIA website at
www.nvidia.com/Download/index.aspx
. If the error persists, please contact our customer service including error detailed
information displayed in the error popup.
