MX GROUP GUARANTEE
Marleton Cross Limited and its subsidiaries (“MX Group”) hope you are satisfied with your
purchase and in the unlikely event that you encounter a problem which is caused exclusively by
MX Group manufactured product (the “product”) we will take responsibility on the terms set out
here.
We guarantee this product, in the following terms, for a period of 5 years, from the date of
delivery, against mechanical defects arising from faulty materials or from poor workmanship,
providing the product has been:
•
Installed in accordance with the fitting instructions (oral or written), technical information
supplied and/or associated advertising; and
•
Used strictly in accordance with all our instructions (oral or written), associated advertising
and technical data (including product information and specification sheets) current at the
time of purchase and good working practice.
MX Group at their discretion undertake to repair or replace without charge, provided the
product has been properly installed, maintained and operated in accordance with the operating
instructions.
This product must not be modified, repaired or taken apart except by a person authorised by MX
Group.
What is not covered by this guarantee:
1.
Any product found to be defective during this period, as the result of misuse or
damage, or the effects of scaling, will not be covered by this guarantee.
2.
Breakdown due to:
• Use other than domestic use by you or your resident family
• Wilful act or neglect
• Any malfunction resulting from the incorrect use or quality of water or
incorrect setting of controls; and
• Faulty installation.
3.
Repair costs for damage caused by foreign objects of substances or the inappropriate
use of jointing compounds or blow torches.
4.
Total loss of the product due to non-availability of parts or other reason, (MX Group
will maintain stocks of spare parts for repair for at least 5 years from end of product
line to cover this guarantee).
5.
Compensations for loss of use of the product or consequential loss of any kind.
6.
Call out charges where no fault has been found with the appliance.
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