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Scanner hangs with red power LED
•
Free up some memory and restart the scanner.
On the Apple device, a message ‘iScanAir Go Would Like to Access Your Photos’ appears after pressing SAVE
button
•
This is a privacy settings requested by your device. Press ‘OK’ button in order to save images to your device. If
you select ‘Don’t Allow’, no image will be saved, and you will get an error message for the next scan. Follow on-
screen instructions to solve the problem: select Settings > Privacy > Photos > iScanAir Go > "ON".
Scan result is poor
•
Please clean the Scanner’s rollers and lens. If image quality is not improved, then please perform calibration
procedures.
Images look distorted
•
The scanning speed is too fast. Scan again with a slow constant speed.
Helpful Hints
