43
T
roubleshooting
If an error occurs
If an error occurs, the information lamp will illuminate and you will hear an audible beep.
Check the message on the display or on the printed message, and clear the error.
Some errors may not initiate a message on the screen and you may have to press the
mode switch key to display the message.
1
Check the message on the display or on the printed message.
If you do not see a message on the display, press the mode switch key to locate the message.
2
Press <Stop> to turn off the information lamp.
With some errors the information lamp will not turn off after you press <Stop>. In this case,
clear the error by following the instructions on the display.
3
Follow the message and clear the error.
NOTE
• Errors you can clear by pressing <Stop> include communication errors and memory
over fl ows.
• When a paper cassette is empty, a paper or document has jammed, the toner is
empty or a cover has been left open, you cannot clear the error by simply pressing
<Stop>. In these cases, clear the error following the displayed instructions. When
the error has been cleared the lamp will turn off.
• To clear paper or document jams, see “Clearing paper jams” (page 40) or “Clearing
document jams” (page 42).
• For details on error messages, see chapter 4, “Error message” in the Administrator’s
Guide.
• For details on communication errors, see chapter 8, “Communication errors” in “Error
messages” in the Scanner and Fax Guide.
