Chapter 6 – Warranty, Service, and Tech Support
Multi-Tech Systems, Inc. MultiVOIP Gatekeeper User Guide
84
Chapter 6 - Warranty, Service, and Tech
Support
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a
period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty
does not apply to any products which have been damaged by lightning storms, water, or power surges or which have
been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by
the customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s
instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any
products which prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the
purchase price. Defective products must be returned by Customer to MTS’s factory—transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS
LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian
Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota
factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ________________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (it must be a
street address, not a P.O. Box number), your telephone number, and if the product is out of warranty, a check or
purchase order for repair charges.
For out-of-warranty repair charges, go to www. multitech.com/documents/warranties
Extended two-year overnight replacement service agreements are available for selected products. Please call
MTS at (888) 288-5470, extension 5308, or visit our web site at
www.multitech.com/programs/orc
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department at (800) 972-2439 or email
. Please direct your questions regarding repair expediting, receiving, shipping, billing,
etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
used-caused damages are billed on a time-plus-materials basis.
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