Troubleshooting
Multi-Tech CallFinder Quick Start
26
3. What if the CallFinder channel doesn't answer a call on the
DID line?
REMEDY
. Use this procedure if Channel Configuration cannot be
confirmed (that is, if during a test call to one of the
system's DID phone numbers, you fail to see the
"Waiting for Connect" State in the
Current Status:
Channel-1/Channel-2
screen and if you fail to hear
voice-- both the state and the sound must be
observable).
A. Situate yourself in a place where you can see the
CallFinder unit and, simultaneously, use a phone on
a regular POTS line.
B. From that ordinary POTS phone, dial one of the DID
phone numbers that is active in the system.
C. As the call is completed, watch the LEDs on the
front panel of the CallFinder unit.
If the DID LED remains off, then there is probably a
telephony problem. That is, the DID phone line has
not been activated or configured properly. Call the
telephone company.
If the DID LED comes ON, then there is something
wrong with the CallFinder software. Call MultiTech
Tech Support (1-800-972-2439).
D.
Polarity Check
. Incorrect DID polarity could also
prevent calls from being answered.
Signs of incorrect polarity
:
(1) outside party originating call to DID number
gets immediate busy signal after dialing;
(2) line suddenly disconnects just when call
should go through.
