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MultiQ DSMS 3.6 User Guide, Media players operated in standalone mode, Version 2, 18/08/2011
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Appendix 1: Media player troubleshooting
The media player doesn’t power up
•
Check the LED on the power supply. If not lit, make sure it’s properly connected to a wall socket.
•
If the power supply LED is lit, but the media player still doesn’t power up. Check the cable
between the power supply and the media player.
The media player shows an “IDLE” message
•
Check the status LED, if flashing between red and green, the media monitor is downloading
content. Wait for download to complete.
•
Check the settings in the configuration menu and make a connection test.
•
Check the Ethernet connection. Make sure that the outbound ports 21, 80 and NTP 123 are left
open in the firewall.
•
Check with the digital signage management system operator if any content is assigned to the
media monitor.
The media player displays the wrong content
•
Check the Unit ID in the configuration menu.
Interactivity between media players or other devices do not work
•
Check the IP addresses for each device and see to that they are set according to the instructions
provided by the digital signage management system operator
.
Additional information on the media players is to be found in the support section of the MultiQ
website.
