The Stick II
The Stick II
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2.4 Connecting to the Phone Line
Before programming The Stick II, you will need to install it on your existing tele-
phone lines. There are several ways to install The Stick II. Whether you have a KSU,
PBX, or just two-lines running into your home or business, we have tried to make this
section as simple and painless as possible. With each installation we have listed the
main benefits, an estimate on the difficulty level and recommendations for professional
installation.
We have designed the ports on The Stick II to accommodate households and busi-
nesses that are wired for two telephone lines and use a RJ-14 wall jack. This means
that both lines can be accessed from one wall jack through one RJ-14 line cord (see
Example A). This would allow you to plug into the Line 1 /2 port on The Stick II.
If your household or business has two phone lines wired separately and must be
accessed from individual RJ-11 wall jacks, you would simply use the two RJ-14 line
cords supplied to you and connect Line 1 to Line 1 /2 and Line 2 to Line 2 on The Stick
II (see Example B).
The voice ports located on the bottom of The Stick II are also configured for house-
holds and businesses that might have two-line telephones. The two-line phones would
simply plug into the Voice 1/2 port. If there are separate single line phones, they can be
plugged directly into the appropriate ports.
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the Multi-Link Technical Support Department.
My phone stays off hook even though I hang it up. I’m able to dial out just once
before it goes off hook and I can’t receive any phone calls.
Check and see if the telephone is connected via line cord to one of the five ports on the bottom
of The Stick II and your phone line cord is connected to any of the two phone line ports of The
Stick II.
My phone lines and devices are correctly connected to The Stick II and it still
doesn’t work.
Check that the power supply is plugged into a power outlet and The Stick II. If your LED
light on The Stick II is not lit up, then there is no power being supplied. Verify that the
power outlet works by plugging in a lamp or some other device before calling the Tech-
nical Support Department.
People tell me they call, but my phones aren’t ringing.
Check that the VOLUME on your phones is turned ON. Next verify that all the line cords
are connected properly. Otherwise, call the Multi-Link Technical Support Department.
When I answer the phone, there is no sound at all or a BIP sound can be heard.
You may be receiving a fax! Press the SAC code for the port number where your fax is
connected to transfer the call. Change your programming (Registers 01 and 02) so that
next time faxes are automatically routed to the port where your fax machine is con-
nected.
I can not receive modem calls.
Make sure that the person sending the data has the correct SAC (security access code)
to access your modem port. If so, check how many commas they have in place after the
phone number and before the SAC. Refer to Section 5 for more details.
The line stays busy even though nobody is using any of the devices or phones.
Check all the connections to The Stick II and verify that they are hooked up properly. If
everything is fine, make sure your modem is not locked up. Otherwise, call Multi-Link
Technical Support Department.
I am able to send faxes, but I am unable to receive any even though my fax ma-
chine rings.
Change the polarity on your line cord or get a polarity reversing cord. However, we
recommend that you call our Technical Support Department before incurring any extra
