FAQ and Troubleshooting
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Does the camera work on other operating systems (iOS, Windows)?
IR-CAM-FEVER is designed exclusively
to work on Android OS and Linux.
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How do I get my hands on the Software Developer’s Kit for this?
We are happy to provide the SDK
for you. Contact your account manager to request the SDK agreement. Once signed we will provide you with the SDK.
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Why is the temperature on the screen much lower than the average human temperature?
Thermal
imaging processes an image based on the energy emitted off objects in the field of view. This will include a person, hot air
from a heater, a computer or a cool gust of wind from an air conditioner. Unlike a thermometer – which measures
absolute temperature – a thermal imager will show the temperature in relative terms. As in – what is my temperature
relative to the person next to me. To do this we need to establish the baseline temperature, either with a black body, or by
using three healthy individuals as described in the setup instructions. Once we’ve established that baseline, the
temperature gradient can be measured very accurately.
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Why does the temperature change when a person stands at different ranges camera?
Since the camera is aggregating all the energy it is receiving in the field of view, the temperature reading will change. The
optimal range for a 6.8 millimeter lens on the camera is 2 meters. It can be used effectively up to 5 meters, but it’s
important to make sure the temperature of a person is measured at the exact
distance that the baseline was established.
If your setup is designed to read temperatures of people at 3
