MR MESSKO MSAFE, Руководство по эксплуатации

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4 Packaging, transport and storage
22 7232312/00 EN
Every delivered shipment must be checked for the following by the recipient
before acceptance (acknowledgment of receipt):
▪ Completeness based on the delivery slip
▪ External damage of any kind.
The checks must take place after unloading, when the box or transport con-
tainer can be accessed from all sides.
Visible damage
If externally visible transport damage is detected upon receipt of the ship-
ment, proceed as follows:
▪ Immediately record the transport damage found in the shipping docu-
ments and have this countersigned by the deliverer.
▪ In the event of severe damage, total loss or high damage costs, immedi-
ately notify the sales department at Messko GmbH and the relevant insur-
ance company.
▪ After identifying damage, do not modify the condition of the shipment fur-
ther and retain the packaging material until an inspection decision has
been made by the transport company or the insurance company.
▪ Record the details of the damage on-site immediately with the transport
company involved. This is essential for any claim for damages!
▪ If possible, photograph damage to packaging and packaged goods. This
also applies to signs of corrosion on the packaged goods due to moisture
(rain, snow, condensation) infiltrating the packaging.
▪ Make sure you also check the sealed packaging.
Hidden damage
In the event of damage that is not detected until unpacking after receipt of
the shipment (hidden damage), proceed as follows:
▪ Make the party potentially responsible for the damage liable as soon as
possible by telephone and in writing, and prepare a damage report.
▪ Observe the time periods applicable to such actions in the respective
country. Inquire about these in good time.
With hidden damage, it is very hard to make the transportation company (or
other responsible party) liable. Any insurance claims for such damage can
be successful only if relevant provisions are expressly included in the insur-
ance terms and conditions.