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CUSTOMER SUPPORT
www.mchealthcare.com
How to make a warranty claim:
Do not disassemble any electrical component parts.
Billing Process
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Troubleshoot the electrical system (motors, controller and hand pendant) to determine
the correct part that is not functioning. Contact M.C. Healthcare Products - Parts and
Service department if required.
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Obtain purchasing authority from your facility with a purchase order reference number.
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Have the serial number from the bed to which the claim pertains.
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Communicate with M.C. Healthcare - Warranty claims processor.
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Describe the reason or cause of failure.
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Order the parts required to return the bed to proper operation.
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Obtain an RMA number for authorization to return parts.
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Receive and install replacement parts, ensure that the bed is functioning as intended.
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Return the claimed defective parts, with RMA tags attached to each part, and the RMA
number clearly marked on the packaging. Only parts with RMA tags may be returned. For
health and safety of our employees we will only accept cleaned parts.
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M.C. Healthcare Products will receive orders for warranty claimed products..
M.C. will assign an RMA number for parts that are to be returned to support the warranty
claim.
M.C. will ship orders, via ground delivery. If overnight air delivery is requested, this additional
charge will be billed to the customer, (no overnight freight credit will be issued for validated
warranty claims.). Included with the parts will be RMA tags for each part to be returned.
M.C. will invoice for the parts, under the purchasing authorization communicated.
Upon receipt of the returned parts, with the RMA tags attached, M.C. Healthcare quality
inspectors will review each part to determine if the part was a product failure, or if some
other action caused the part to fail.
When the warranty is validated, a credit invoice will be issued to cancel the charges for
the parts and the ground shipping of the warranted item(s). (A freight credit will be issued
during the first year of the warranty, but not during the second year, when it will be due and
payable within 30 days.)
If the failure of the part is attributed to an action that caused the part to fail, then there will
be no credit, the warranty claim is denied, and the invoice issued is due and payable.
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Содержание M.C. Rexx QD2000 Series
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