Moxa VPort 364 Industrial Video Encoder
Frequently Asked Questions
A-2
3.
Number of users.
4.
More complicated objects result in larger image files.
5.
The speed of the PC or notebook that is responsible for displaying images.
FAQ 7: How can I keep the video encoder as private as possible?
The video encoder is designed for surveillance purposes and has many flexible interfaces. The user
authentication and special confirmation when installing can keep the video
encoder from unauthorized
access. You may also change the HTTP port to a non-public number. Check the system log to examine any
abnormal activities and trace the origins.
FAQ 8: I have a PTZ camera that is not on the supported list. How can I control
it?
The video encoder provides a custom camera command interface to control cameras that
are not
supported. The details are described in this manual. Be sure that the PTZ port settings are applied to the
camera specifications. The general PTZ command is composed of one start command and one stop command.
When editing both commands in the edit box of the configuration page, use comma(s) to separate commands.
Each comma represents 200 milliseconds. In addition, the VPort has a PTZ driver upload function. Users can
also seek help from Moxa to create a new PTZ driver.
FAQ 9: How fast will the video encoder check the status of digital inputs?
The video encoder will check the input status in less than half a second.
FAQ 10: Why can’t I access the video encoder when I set up some options in the
application?
When the video encoder is triggered by events, video and snapshots will take more time to write to memory.
If the events occur too often, the system will always be busy storing video and images. We recommend using
sequential mode or an external recorder program to record motion pictures if the event is frequent. If you
prefer to retrieve images by FTP, the value could be smaller since an FTP server responds more quickly than a
web server. Once the system is too busy to configure, use the restore factory default and reset button to save
the system.
FAQ 11: The image is not clear enough. Is anything broken?
The lens can be focused by rotating the outer ring. Rotate it clockwise or counter-clockwise to focus near or far.
