Troubleshooting
You can also find help on your mobile.
Solution
Problem
The mobile rings even though the
Silent
or
Vibrate
alert profile has
been selected.
You tried to make a call and heard
an alternating high / low tone.
You cannot make / answer calls.
Your mobile has poor reception
and drops calls.
You want to see your most recently
made and answered calls.
Troubleshooting,
Inde
x
&
Usef
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Number
s
12
Solution
Problem
The battery level indicator should have at least one bar showing
.
If it doesn’t, recharge your battery. (See pages 1.3–4).
The signal strength indicator should have at least one bar showing
.
If it doesn’t, move to an area with a stronger signal.
While on a call, press the top of the volume control key on the side of your mobile.
Your mobile may be muted. Press
Unmute
if necessary to unmute the mobile.
Also, make sure your mobile’s microphone is not covered.
Dropping your mobile, getting it wet or using a non-Motorola battery charger can
damage the mobile. The mobile’s limited warranty does not cover damage caused from
using non-Motorola original accessories. See the Care3 booklet for more details.
Report a lost or stolen mobile to the police and to
3
Customer Services on
0870 7330 333. Calls to this number are charged at the national rate.
Make sure you press and hold
until the screen appears and you hear an audible
alert (this could take a couple of seconds). If nothing happens, check that the
battery is charged. (See pages 1.3-4)
Call
3
Customer Services on 0870 7330 333 to obtain the PIN unblocking (PUK) code.
If you see
on the screen, then the ringer is on Audio. (See page 3.3).
Your mobile doesn’t turn on.
You can’t make calls.
You can’t hear others on
your mobile.
The other person can’t
hear you.
The mobile has been damaged,
dropped, or got wet. Or you used
a non-Motorola battery charger.
Your mobile has been lost
or stolen.
You pressed
but
nothing happened.
The display says:
SIM Blocked
The mobile doesn’t ring.
User guide
12.
2
12.
1
User guide
The ringer may also be set to
Silent
.
The ringer may be set to play a tone even though your mobile is set to a Silent
alert profile. (See page 3.3).
Your call did not reach the network. You may have called the number too soon after
turning your mobile on. The signal strength indicator should have at least one bar
showing
. If it doesn’t, move to an area with a stronger signal.
Check that your mobile’s screen shows enough signal strength. Make sure you’re
clear of electrical or radio interference, and obstructions such as bridges, parking
garages or tall buildings. Your mobile may also have the Call Barring feature turned
on. If you know the unlock code, you can change this setting in the security menu.
Check your SIM is installed and working.
To see the most recent calls you made or answered, open the recent calls lists.
(See page 5.3).
Make sure you have a signal
. Stay clear of any obstructions such as bridges,
parking garages or tall buildings.
