Connecting
the Modem
SURFboard® SB6121
•
DOCSIS® 3.0 Cable Modem
•
User Guide
6
365-095-25896-x.1
Test the Cable Modem Connection
Although your computer may already be configured to automatically access the Internet, you
should still perform the following cable modem connectivity test to verify that your devices were
connected properly:
1.
Power ON your computer and then log in.
2.
Check that the
Power
,
Receive,
Send
, and
Online
front panel LEDs on your SB6121 light up in
sequential order. See
Front Panel
for additional LED status information.
If an LED did not light up, see
Troubleshooting Solutions
for more information or call ARRIS
Technical Support at
1-877-466-8646
for assistance.
3.
Contact your service provider to activate (provision) your SB6121.
Note:
Your service provider may allow for automatic activation which will automatically launch
their special website when you open a Web browser.
4.
After your SB6121 is provisioned, open a Web browser (e.g., Internet Explorer, Google Chrome,
Firefox, or Safari) on the computer connected to your SB6121.
5.
Type a valid URL (for example,
www. arrisi.com
) in the address bar and then click or press
Enter
.
The ARRIS website should open. If it did not open, do any of the following:
ο
See
Troubleshooting Solutions
for more information.
ο
Contact your service provider for assistance.
ο
Manually set up the network options on your computer to access the Internet. See below
for more information.
Set Up an Internet Connection
IMPORTANT!
Your computer may already be configured to automatically access the Internet.
If so,
do not
change the network options on your computer before contacting
your service provider for assistance.
If you cannot access the Internet after installing your SB6121, you may have to manually configure
your computer network options to connect to the Internet. Please contact your service provider for
assistance.
Wall Mounting the Modem
If you choose to mount the SB6121 on a wall, please read the following before starting:
•
Locate the unit as specified by the local or national codes governing residential or business
cable TV and communications services.
•
Follow all local standards for installing a network interface unit/network interface device
(NIU/NID).
•
Unplug the power cord on the SB6121 from the electrical wall outlet and verify that all the
cables are repositioned away from the back of the SB6121 before mounting it on the wall.
