16A
EN
07. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS / TECHNICIANS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn’t
work.
• Make sure you
have power supply
connected to control
board and if it is
working properly.
• Still not working.
• Consult a qualified
MOTORLINE technician.
• Motor
doesn’t
move but
makes
noise.
• Unlock motor
and move the gate
by hand to check
for mechanical
problems on the
movement.
• Is the gate stuck?
• Consult a qualified gates
technician.
1 • Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out
what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician.
• Motors
open but
doesn’t
close.
• Unlock motor(s)
and move the roller
by hand to closed
position. Block
the motor again
and turn off power
supply for 5 seconds.
Reconnect it and
send order to open
gate using remote
control.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the
control devices (Key
Selector, Pushbutton, Video
Intercom, etc.) are stucked
and sending permanent
signal to control board;
3 • Consult a qualified
MOTORLINE technician.
• Motor
doesn’t
make
complete
course.
• Unlock motor
and move gate
by hand to check
for mechanical
problems on the
gate.
• Encountered
problems?
• Consult an experienced
gates expert.
1 • Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out
what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE technician.
1 • Open control box and check if
it has 230V power supply;
2 • Check input fuses;
3 • Disconnect motors from
control board and test them by
connecting directly to power
supply in order to find out if they
have problems (see page 11B).
4 • If the motors work, the
problem is on the control board.
Pull it out and send it to our
MOTORLINE technical services
for diagnosis;
5 • If the motors don’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing
operator with new capacitor;
2 • If capacitors are not the
problem, disconnect motors
from control board and it them
by connecting directly to power
supply in order to find out if it
has problems (see page 11B).
3 • f the motors work, the
problem is from control board.
Pull it out and send it to our
MOTORLINE technical services
for diagnosis;
4 • If the motors don’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing with
new capacitors;
2 • If capacitors are not the
problem, disconnect motor
from control board and test it
by connecting directly to power
supply in order to find out if it is
broken;
3 • If the motor(s) doesn’t work,
remove it from installation site
and send to our MOTORLINE
technical services for diagnosis.
4 • If motor work well and move
gate at full force during the
entire course, the problem is
from controller. Set force using
trimmer on the board. Make a
new working time programming,
giving suffient time for opening
and closing with appropriate
force (consult control board
manual).
5 • If this doesn’t work, remove
control board and send it to
MOTORLINE technical services.
NOTE:
Setting force of the controller
should be suficiente to make
the gate open and close without
stopping, but should stop and
invert with a little effort from a
person. In case of safety systems
failure, the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc.).
All control boards
MOTORLINE
have LEDs
that easily allow to conclude which devices
are with anomalies. All safety devices LEDs
(Le) in normal situations remain On. All
"START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges). If "START" circuits LEDs are
turn (Op and Cl), there is a control device
sending permanent signal.
A) SECURITY SYSTEMS:
1 •Close with a shunt all safety systems
on the control board (check manual of the
control board in question). If the automated
system starts working normally check for
the problematic device.
2 • Remove one shunt at a time until you
find the malfunction device.
3 • Replace it for a functional device and
check if the motor works correctly with all
the other devices. If you find another one
defective, follow the same steps until you
find all the problems.
B) START SYSTEMS:
1 • Disconnect all wires connected to the
START connector.
2 • If the LED turned OFF, try reconnecting
one device at a time until you find the
defective device.
NOTE:
In case procedures described in sections
A
)
and
B
) don’t result, remove control board and
send to our
MOTORLINE
technical services
for diagnosis.
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn’t
work.
• Make sure you
have power supply
230/110V connected
to control board
and if it is working
properly.
• Still not working.
• Consult a qualified
technician
MOTORLINE.
• Motor
doesn’t
move but
makes
noise.
• Unlock motor
and move the gate
by hand to check
for mechanical
problems on the
movement.
• Is the gate stuck?
• Consult a qualified gates
technician.
1 • Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out
what is the problem.
• The gate moves
easily?
• Consult a qualified
MOTORLINE
technician.
• Motors
open but
doesn’t
close.
• Unlock motor
and move the gate
by hand to closed
position. Block
the motor again
and turn off power
supply for 5 seconds.
Reconnect it and
send order to open
gate using remote
control.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the
control devices (Key
Selector, Pushbutton,
Video Intercom, etc.) are
stucked and sending
permanent signal to
control board;
3 • Consult a qualified
MOTORLINE
technician.
• Motor
doesn’t
make
complete
course.
• Unlock motor
and move gate
by hand to check
for mechanical
problems on the
gate.
• Encountered
problems?
• Consult an experienced
gates expert.
1 • Check all motion axis and associated motion systems related with the gate and automatisme (rails, pulleys, bolts, hinges, etc) to find out
what is the problem.
• The gate moves
easily?
• Consult a qualified
technician
MOTORLINE
.
1 • Open control box and check if
it has 230/110V power supply;
2 • Check input fuses;
3 • Disconnect motors from
control board and test them by
connecting directly to a 12/24V
battery in order to find out if
they have problems
4 • If the motors work, the
problem is on the control board.
Pull it out and send it to our
MOTORLINE
technical services
for diagnosis;
5 • If the motors don’t work,
remove them from installation
site and send to our technical
services for diagnosis.
1 • f the motors work, the
problem is on the control board.
Pull it out and send it to our
MOTORLINE
technical services
for diagnosis;
2 • If the motors don’t work,
remove them from installation
site and send to our
MOTORLINE
technical services for diagnosis.
1 • If the motordoesn’t work,
remove it from installation site
and send to our
MOTORLINE
technical services for diagnosis.
2 • If motor work well and move
gate at full force during the
entire course, the problem is on
the control board. Set force using
trimmer on the board. Make a
new working time programming,
giving suffient time for opening
and closing with appropriate
force (consult control board
manual).
3 • If this doesn’t work, remove
control board and send it to
MOTORLINE
technical services.
NOTE:
Setting force of the control board
should be suficiente to make
the gate open and close without
stopping, but should stop and
invert with a little effort from a
person. In case of safety systems
failure, the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc.).
All control boards have LEDs that easily
allow to conclude which devices are with
anomalies. All safety devices LEDs (DE) in
normal situations remain On. All "START"
LEDs in normal situations remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges). If "START" LEDs are turn (Op
and Cl), there is a control device sending
permanent signal.
A) SECURITY SYSTEMS:
1 •Close with a shunt all safety systems
on the control board (check manual of the
control board in question). If the automated
system starts working normally check for
the problematic device.
2 • Remove one shunt at a time until you
find the malfunction device.
3 • Replace it for a functional device and
check if the motor works correctly with all
the other devices. If you find another one
defective, follow the same steps until you
find all the problems.
B) START SYSTEMS:
1 • Disconnect all wires connected to the
START connector (LO and LE).
2 • If the LED turned OFF, try reconnecting
one device at a time until you find the
defective device.
NOTE:
In case procedures described in sections
A
)
and
B
) don’t result, remove control board and
send to our
MOTORLINE
technical services
for diagnosis.
