Mortara Surveyor Central 3.x, Руководство по обслуживанию

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Section 4
4-5
12. IT Network:
On a Microsoft Windows XP® or 2003 Server® systems, run ‘pathping’ (like ping) between the Surveyor
Central 3.x System devises to verify that no packet drop out exists. If a packet loss occurs, there is a
network issue.

Fast Ethernet Switch Troubleshooting
Possible Solution:

If there is a problem with the switch, power cycle switch to restore connections

If the Power LED or indicator is OFF:
1. Ensure the power cord is secure at both ends, and is not damaged.
2. Verify that the outlet has power.
3. Verify the cable is not damaged, pinched or frayed. Replace if this is the case.
4. Try using another power cord that is of an identical type.

LINK or Activity LED is OFF

The LINK LED is usually OFF when the device at the other end of the CAT 5 cable is OFF,
disconnected, the CAT 5 cable is faulty, or the CAT 5 connector has oxidized and requires
cleaning. The LINK LED at the switch, is illuminated when there is another device attached via a
CAT 5 cable.
1. Make sure the CAT 5 cable connections are clean and properly connected.
2. Make sure both devices attached to the CAT 5 cable are powered on.
3. The CAT 5 cable is faulty. This may be apparent after checking the cable connections,
or, if the LEDs on the end-node devices are both OFF.
4. The CAT 5 maximum cable length must not exceed 100 meters or 328 feet. If the CAT 5
cable exceeds 328 feet, performance may be diminished.
5. The devices attached to the cable, must be configured identically for 10 Mbps or 100
Mbps.
13. VPN Router setup:
Possible Solution:

If any of the features below are not working correctly, the router may be the cause.
1. Unable to export to Unipro server.
2. Unable to Archive study data.
3.
Unable to store 12 lead ECG’s on the E-Scribe.
4. Time on Central System not in sync with the external time server.
Please contact Mortara Tech Support for assistance.