Moneris Core® Semi-Integrated: Setting up Your Integration
10
Troubleshooting semi-integration
Review the scenarios below and follow the suggested solution.
Problem
Suggested solution
The terminal is unable
to connect to the
Moneris host
1.
Toggle your terminal back to standalone mode. On the Main menu, swipe left
to display the second screen, and then tap
Standalone
.
2.
Refer to the “Troubleshooting terminal communication” section in the
Setting
up your Software
guide for your terminal. See Before getting started on page
2 in this guide.
Your terminal is unable
to receive information
from your POS
Ensure that your terminal is properly connected to your POS.
All terminals using an IP network
Ensure that your terminal always uses the same IP address in order to maintain a
connection to your POS. You can accomplish this in 2 ways. Choose one:
Configure the network setup on your Moneris terminal to use static IP
addressing. At the Main menu, tap Settings, Communication, and
Communications setup, then follow the prompts. For help, find your terminal
in the list below and refer to the Setting up your Software guide. That guide
provides instructions for setting up a static IP network connection.
Continue to use dynamic IP addressing, which is the default on your Moneris
terminal, but configure your router to always assign the same IP address to
the terminal. Contact your network team / IT department for assistance with
this if needed.
Wired terminals
Make sure all Ethernet/USB cables are securely connected to the terminal and
to your POS/network infrastructure and that the Ethernet port is working.
Check the integration settings on your terminal. Refer to Setting up Core Semi-
Integrated on your terminal on page 5.
Wireless terminals
Check the Communication Setup screen for the following items. Refer to
Setting up a Wi-Fi connection on your terminal on page 9 if needed.
Make sure that
Cellular
communication is disabled and that
Wi-Fi
is
enabled.
Make sure your terminal is connected to a Wi-Fi network. If your terminal
is connected via Wi-Fi, the name of the Wi-Fi network will appear under
Scan Networks
.
It’s recommended that your POS and your terminal are on the same LAN.
Check the integration settings on your terminal. Refer to Setting up Core Semi-
Integrated on your terminal on page 5.