13
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Nothing comes on
(touch screen, etc.)
A. Fireplace is not plugged in
to an electrical outlet
A. Check plug
B. Breaker tripped or outlet
has no power
B. Reset breaker, test outlet
for power
C. Power Switch is not in the
“On” position (bottom right)
C. Turn main power switch to
the “On” position (solid white
line is flush with the fireplace)
D. Internal component is
frozen and needs to be reset
D. Turn unit off and unplug for
5 minutes. Plug back in and
turn unit on. If plug cannot be
reached, reset breaker and
turn unit back on
E. Defective component
E. Qualified service technician
needs to replace motherboard,
transformer or LCD touch
control
Touch Screen
Comes on - then
nothing
A. Fireplace is not plum to
the wall (there is space
between the touch screen
and fascia)
A. Reposition the fireplace in
the installation so the glass
fascia rests firmly to the
fireplace touch controls. Check
that fascia is seated correctly
on pins
B. Fireplace was installed
with the power in "on"
position
B. Turn main power switch to
the "off" position for 30
seconds. Switch the fireplace
back into the "on" position for
20 seconds for complete
reboot of touch control.
C. Not operating touch
control properly with finger
C. Press flat part of finger
firmly on the touch screen and
apply moderate pressure
D. Loose connection on
motherboard
D. Check functions with
remote control. if functional,
check connections on
motherboard
E. Motherboard is defective
E. Replace Motherboard
Содержание Ambiance CLX Electric AL100CLX
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