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Frequently Asked Questions
Q. How do you program the remote control?
A. The remote comes pre-programmed. No programming is necessary.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 10 yards.
Q. Can you turn on the fireplace via the touch screen and off via the remote (or
vise versa)?
A. Yes.
Q. My touch screen will not operate properly.
A. The fireplace must be installed to a plumb vertical wall for correct operation of
touch controls. Remove power source for 30 seconds to allow unit to reset. At-
tach glass face, turn on power and wait for indicator lights to turn off.
Q. Low long will the LED lights last?
A. LED Lamps have a life span of up to 20 years.
Q. Can the sensitivity of the touch screen be adjusted?
A. Yes, but only by the factory. Not just any technician will be able to adjust the
touch screen sensitivity.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 1/2” or 5/8”.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs
entirely off of the main power supply.
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