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The task of an interception computer is, quickly and simply, to store and display infor-
mation about those persons (extension users), e.g., employees of a company, who use
the PBX. Messages to and from users can be registered simply in the interception
computer. This takes place at special answer positions, message diversion positions.
A typical answer position is an extension or operator assistant connected to the inter-
ception computer. You initiate message diversion for your extension, i.e., request that
your incoming calls will be diverted to a message diversion position, by dialing a code
on your extension telephone. Included in the code is the reason for absence and
(possibly) estimated time of return.
It is possible to set the format of the date not only for the extension display but also the
format of the date sent to the interception computer.
When a person calls your extension and is diverted to an answer (divertee) position,
your diversion information will appear on the answer position. The person serving the
answer position can then inform the caller why you are absent, your estimated time of
return and pass on a message (if any) from you to the caller. A message from the caller
can be accepted and registered in the interception computer by the person serving the
answer position.
When you call your designated answer position directly from your extension you can
learn whether any messages exist for you and, if so, their contents. You can also leave
messages there for callers.
Message waiting is a special function which notifies your telephone that the intercep-
tion computer has a message stored for you. Notification is in the form of a short ring
signal repeated at regular intervals (5-30 minutes) or a special dial tone. Digital system
telephones can be programmed instead for notification by means of a flashing function
key. Also, analog telephones may be equipped with a message waiting lamp and
programmed instead for notification by means of the lamp steady on. The notification
remains as long as any non-printed out message remains. No notifications will be
supplied as long as your telephone remains in the message diverted, direct diversion
or follow me state. The message waiting facility is optional and is programmed into the
PBX from a terminal.
When you terminate an ongoing message diversion any incoming messages to you will
be printed out automatically on the printer connected to the interception computer.
Messages to you can also be printed out from a message printout position.
A message printout position is an extension position equipped with a printer connected
to the interception computer. If messages have arrived during the period you were
absent you can call the message printout position and request that the messages be
printed out. The person serving the message printout position then prints out your
messages by keying a code on her/his telephone.
9.10.2
TO ORDER MESSAGE DIVERSION
You can have your incoming calls diverted to (intercepted by) a designated message
diversion position by keying a code on your telephone. The code includes reason for
absence and also (if known) your estimated time of return. The reason for absence is
indicated by a single digit (0-9). The significance of the digit value has been
programmed into the interception computer (e.g., 1 = meeting, 2 = business trip).
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Ascertain what is applicable for your interception computer.
The estimated time of return is indicated with four digits. These digits can mean MMDD
(month + day) or HHMM (hour + minute) depending on your stated reason for absence.