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Call Monitoring

This feature allows you to monitor another extension user's phone
conversation, either with or without the user's knowledge.

If your system is programmed to notify users that they are being monitored.
they hear a beep when monitoring begins. Users that have a display
telephone also see your name and extension number in the display for the
duration of the call.

When monitoring a call, you can listen to the conversation but you can't
speak to either party, and they can't hear you. However, you can join the
conversation by forming a three-party conference

A few conditions:

z

The system may be programmed to disallow monitoring of any or all
extensions.

z

A user can only be monitored from one extension at a time. If you try to
monitor someone who is already being monitored, you receive busy tone
and BUSY appears in your display.

z

If the user puts the caller on hold, transfers the call, or ends the call, you
are disconnected and your monitoring session ends. Note that the system
can be programmed to allow monitoring to continue while the call is on
hold.

z

While you are monitoring, you can't make or receive calls. Anyone who
calls your telephone while you are monitoring receives busy tone. The
caller can leave a callback, but is unable to camp on or override your
monitoring session. If you want to place an outgoing call, you must first
cancel your monitoring session.

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Содержание 5224

Страница 1: ...USER GUIDE SX 200 ICP USER GUIDE ...

Страница 2: ...SX 200 ICP 3 0 ...

Страница 3: ...ERFACE MODULE 7 TIPS FOR YOUR COMFORT AND SAFETY 7 Don t cradle the handset 7 Protect your hearing 7 Important Note for Headset Users 8 Adjust the viewing angle 8 CUSTOMIZING YOUR 5212 5224 IP PHONE 9 Ringer Control 9 Handset Receiver Volume Control 9 Speaker Volume Control 9 Display Contrast Control 9 Feature Keys 10 Language Change 10 ...

Страница 4: ...l Personal 14 Group Listen 14 Handsfree Operation 15 Auto Answer 16 CALL HANDLING 17 Hold 17 Hold and Page 17 Mute 18 Handset Mute 18 Transfer 18 Conference 19 Conference Split 5224 IP Phone only 19 Add Held 5224 IP Phone only 19 Swap 19 Call Forward 20 Call Forward I m Here 21 Call Forward Forced 22 Call Forward Toggle 22 Messaging Advisory 23 Messaging Callback 23 ...

Страница 5: ...on Select Busy Lamp Field DSS BLF 34 Direct Station Select DSS Busy Lamp Field BLF Call Pickup 35 Direct Page Busy Lamp Field BLF 35 DSS BLF Direct Page Call Pickup 35 Headset Operation 36 Headset Operation Headset with Feature Control Switch 37 Music 38 Park and Page 39 Record a Call 41 Auto Latch Microphone 42 Reminder 43 Reminder Multiple 44 Call Logging 5224 IP Phone only 46 Phonebook 47 Call ...

Страница 6: ... iv USING THE LINE INTERFACE MODULE 5224 IP PHONE ONLY 53 LINE INTERFACE MODULE MODE 54 FAILOVER MODE 56 EMERGENCY CALLS 56 FEATURE ACCESS CODES 57 ...

Страница 7: ...encing Redial and many customizable user settings The 5212 and 5224 IP Phones support the Mitel Call Control MiNet protocol and Session Initiated Protocol SIP The 5224 IP Phone also supports modules such as the Line Interface Module 5310 IP Conference Unit and the 12 and 48 Button Programmable Key Modules The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone The personal key on...

Страница 8: ... 2 The 5212 IP Phone ...

Страница 9: ... 3 The 5224 IP Phone ...

Страница 10: ...e 2 Softkeys 5224 IP Phone only Context sensitive keys change depending on the modes of the operation and the menu currently displayed Softkeys enable you to easily view and select a variety of features 3 Ring Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox 4 Volume Speaker and Mute Controls Provide the following audio control capability...

Страница 11: ...hen messages are waiting 6 Keypad Use to dial 7 Programmable Personal Keys and Designation Card Provides 12 keys that can be programmed as speed call keys feature keys or line appearance keys according to your communication needs Personal keys have status indicators On a 5224 IP Phone the bottom right personal key is always your Prime Line key On the 5212 IP Phone the bottom left personal keys is ...

Страница 12: ...hen applicable for example Press the or Yes softkey Procedures in this guide also specify when a menu option is available only on one of the phones for example On a 5224 IP Phone only press the Save softkey About Feature Access Codes Use of some features requires dialing access codes The codes are flexible and may be different than those in this guide Ask your Administrator for a list of codes you...

Страница 13: ...one is installed For more information refer to Using the Line Interface Module elsewhere in this guide Note The 5212 IP Phone does not support the Line Interface Module TIPS FOR YOUR COMFORT AND SAFETY Don t cradle the handset Prolonged use of the handset can lead to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you ...

Страница 14: ...f the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a For a high angle mount hinge the two lower hooks into the bottom set of notch...

Страница 15: ...ss or the Yes softkey twice 4 Press UP or DOWN 5 On the 5212 IP Phone only press 6 Press SUPERKEY Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset z Press UP or DOWN Speaker Volume Control To adjust the Speaker Volume when making an on hook call or when listening to background music z Press UP or DOWN Display Contrast Control To adjust the Displa...

Страница 16: ...softkey until Personal Keys appears 3 Press or the Yes softkey 4 Press a personal key that isn t a line key 5 Press or the Change softkey 6 Press or the No softkey until the desired feature appears 7 Press or the Yes softkey 8 Press SUPERKEY or press another personal key and proceed to program another feature 9 Write the feature name on the key label Language Change To change the display language ...

Страница 17: ...t the handset 2 Do one of the following Dial the extension number or a line access code usually 9 and the telephone number for an outside call Press a Speed Call key Make an External Call KTS 1 Lift the handset 2 Press a Line key 3 Do one of the following Dial the telephone number Press a Speed Call key Press REDIAL Make an Intercom Call KTS An Intercom call is a call between two extensions which ...

Страница 18: ... Appearance key and lift the handset z Press the flashing Line Appearance key and press SPEAKER Note The Auto Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree Redial To redial the last number that you manually dialed 1 Lift the handset 2 Press REDIAL ...

Страница 19: ...y 5 Press or the Change softkey 6 On a 5224 IP Phone only press the Yes softkey 7 Do one of the following To store a new number dial 9 or other digit s used to access an outside line if required then dial the telephone number Press HOLD between digits to create a one second pause during dialing emdash press HOLD more than once to lengthen the pause To enter the last number dialed press REDIAL On a...

Страница 20: ... digits to create a one second pause during dialing press HOLD more than once to lengthen the pause 5 Hang up Group Listen To allow others in the room to listen to the far end of a handset call z Press the Group Listen feature key To return to a private two way handset call from Group Listen z Press the Group Listen feature key To change a Group Listen call into a Handsfree call so that allow othe...

Страница 21: ...o use Handsfree Operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree Operation z Press SPEAKER To temporarily mute the microphone during a Handsfree conversation z Press MUTE The MUTE key light turns on To turn mute off and return to the conversation z Press MUTE ...

Страница 22: ...y Note When Auto Answer is enabled the MUTE key light flashes rapidly to notify you when an incoming handsfree call has been established To answer a call when you hear ringback z Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio Your phone s MUTE key light flashes rapidly to indicate that the Handsfree microphone is on and the calling party can hear ...

Страница 23: ... flashing line key 2 Dial 23 and the number of the phone that placed the call on hold Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code You can also page after parking a call see Call Park Specific Orbit To place a call on hold and page 1 Press the red HOLD key twice 2 Make the page To place a call on hold and not page z P...

Страница 24: ... your handset s microphone during a call z Press the Handset Mute feature key To restore handset microphone operation z Press the Handset Mute feature key again Transfer To Transfer an active call 1 Press TRANS CONF 2 Dial the number of the third party 3 Do one of the following To complete the Transfer hang up To announce the Transfer wait for an answer consult and hang up To cancel the Transfer p...

Страница 25: ...vately with the original party z Press the Split softkey Add Held 5224 IP Phone only To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key Swap To call another party when you are in an establish...

Страница 26: ...s busy Busy No Ans redirects calls when your telephone is busy or when you don t answer Note For information about I m Here see Call Forward I m Here To program Call Forward 1 Press SUPERKEY 2 Press or the No softkey until Call Forwarding appears 3 Press or the Yes softkey 4 Press or the No softkey or the Next softkey until the desired call forwarding type appears An asterisk next to the Call Forw...

Страница 27: ... station to your current location 1 Press SUPERKEY 2 Press or the No softkey until Call Forwarding appears 3 Press or the Yes softkey 4 Press or the No Next softkey until I m Here appears 5 Press or the Yes softkey 6 Dial the extension number of the remote station If you make an error while dialing press or the No softkey or the softkey 7 Press or the Save softkey To cancel Call Forward I m Here f...

Страница 28: ...s occasionally for example when you re using a second phone such as a SUPERSET 4090 cordless phone Instead of changing the call forward programming on your main phone to turn Call Forward Always on and off you can program a key to do it You can also program keys to turn Call Forward Busy No Answer or Busy No Answer on and off To toggle call forward z Press the programmed feature key Forward Always...

Страница 29: ...ack To leave a Callback Message on a telephone when you hear busy or ringback tone z Press MESSAGE To respond immediately to a Message Waiting condition on your telephone 1 Lift the handset 2 Press MESSAGE A call is placed to the message sender voice mail system or extension user that left the oldest message To view information about the messages before responding 1 Press MESSAGE 2 Do one of the f...

Страница 30: ...one number To enter an Account Code during a call on a 5224 IP Phone only 1 Press SUPERKEY 2 Press the No softkey until Account Code appears 3 Press the Yes softkey 4 Dial the Account Code digits 5 Press the Save softkey Callback To request a Callback when you reach a busy or unanswered telephone z Press the Callback feature key To answer a Callback z Lift the handset ...

Страница 31: ...e a parked call while you are on a call on your prime line do one of the following z Press the Call Park feature key OR Press TRANS CONF and then dial 22 You are connected to the parked call and the caller that was on your prime line is parked You are connected to the parked call and the caller that was on your prime line is parked To retrieve a parked call from another phone 1 Lift the handset 2 ...

Страница 32: ...park a call in system orbit 1 Press the lit System Park feature key 2 Do either of the following Hang up Press a line key to answer a call retrieve a call or hold or get dial tone To return to the caller if all the system orbits are busy z Press CANCEL to return to the caller To retrieve a call parked on a system orbit from any extension z While listening to dial tone dial 57 followed by the park ...

Страница 33: ...call press CANCEL to return to the caller and then repeat steps 1 and 2 but select a different orbit To retrieve a call parked in a specific orbit z While listening to dial tone dial 57 followed by the park orbit number To park a call in a specific orbit using an Orbit feature key z Press a free unlit Orbit feature key See Feature Key for instructions on programming a feature key Once a call is pa...

Страница 34: ...all is not parked reorder tone occurs To retrieve a call parked on another phone z Do one of the following Press the flashing Call Park feature key Dial 22 Call Pickup To answer a call that is ringing at another station in your Pickup Group 1 Lift the handset 2 Press the Pickup feature key To answer a call that is ringing at a station not in your Pickup Group 1 Lift the handset 2 Dial 09 3 Dial th...

Страница 35: ...o Not Disturb is active Override Intrude To use Override when you encounter busy or DND tone z Press the Intrude feature key Paging PA To use Paging 1 Lift the handset 2 Do one of the following To page the default zone press the PA Page feature key To page a specific zone dial 13 followed by the zone number 0 9 3 Make the announcement ...

Страница 36: ...are paging has the Can Be Paged feature turned off you hear a busy tone and the direct page cannot be connected How you answer a Direct Page depends on whether you have Handsfree Answerback to a Direct Page enabled on your phone See Handsfree Answerback to a Direct Page elsewhere in this guide Note You can also answer and respond to a Direct Page by enabling the Auto Latch Microphone feature descr...

Страница 37: ...Answerback is OFF at your phone If the MUTE key light is OFF when your set is idle Handsfree Answerback is OFF To turn Handsfree Answerback on z When your phone is idle press MUTE once The MUTE key light flashes slowly to indicate that Handsfree Answerback is ON z When a Direct Page arrives the MUTE key light flashes rapidly and a Handsfree call is automatically established To turn Handsfree Answe...

Страница 38: ...aking 4 Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset call and MUTE is flashing slowly 1 Check that MUTE is ON solid 2 Press MUTE The light turns OFF and the Handsfree microphone turns ON 3 Speak to the paging party Note Your handset microphone is still enabled You are on a muted handset call OR you are on a Handsfree call The party paging you ...

Страница 39: ...re the call was established Phone state before Direct Page arrives To answer the Direct Page indicated by a single burst of tone Phone is idle or you are on a handset call and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking Note If you were on a handset call your handset microphone is still enabled You ...

Страница 40: ...rect Page feature key 3 Press or the No softkey 4 Page the called parties To respond to a Group Page 1 Lift the handset 2 Dial 49 Direct Station Select Busy Lamp Field DSS BLF Your phone may have keys programmed to place calls to other extensions and to show the status idle busy or DND of those extensions To call the DSS BLF extension z Press the DSS BLF key To transfer a call to DSS BLF extension...

Страница 41: ...extension and to page the extension To page a DP BLF extension z Press the DP BLF key You can page when the DP BLF extension is idle key dark or busy key steadily lit DSS BLF Direct Page Call Pickup Your phone may have keys that show the status idle busy ringing or call on hold of another extension Depending on the programming of the key pressing it will either call the extension if it is idle or ...

Страница 42: ...nd handset operation while in a call see Note 2 z Press MUTE You can talk using the headset when the MUTE key IS lit and with the handset when the MUTE key is NOT lit To hang up z Press CANCEL Notes 1 Lifting the handset on some 5224 IP phones while it is in headset mode also answers the call 2 This feature is available on some versions of the 5224 IP phone only 3 Disconnecting the headset while i...

Страница 43: ...isconnect plug restores handset operation If handset operation is required for an extended period of time you should press the Headset feature key to return the telephone to handset mode To answer a call do one of the following z Press the flashing Line Appearance key z Quickly press and release the headset s feature control switch z Lift the handset see Note 1 To mute the headset microphone z Pre...

Страница 44: ...ture is available on some versions of the 5224 IP phone only 3 Disconnecting the headset while in a call puts your phone in speaker phone mute mode You can hear the other party but they cannot hear you To talk to the other party press MUTE To hang up press SPEAKER Music To turn Music on and off when the phone is idle do one of the following 1 Press the Music feature key 2 On a 5224 IP Phone press ...

Страница 45: ...stem performs an all set page z Park and Page Group After a call is parked the system pages your Paging Group z Park and Page After a call is parked you must enter the extension or Page Group number z Park and PA Page After a call is parked the you must enter a Paging Zone number 0 9 See Programming a Feature Key for information on assigning this feature to a Personal Key ...

Страница 46: ...e two digit Page Group Number OR Press TRANS CONF dial 63 and dial the two digit Page Group Number then To park a call in orbit and perform a PA Page to any or all nine Paging Zones press Park PA Page and dial the Paging Zone number 0 for all zones 1 9 for a specific zone OR Press TRANS CONF dial 64 and dial the Paging Zone number 0 for all zones 1 9 for a specific zone Note To Park and Page call ...

Страница 47: ...o one or all of the following z To stop and save a recording press the Record Call feature key z To stop and erase a recording press CANCEL To control recording on a 5224 IP Phone do one or all of the following z To pause recording press the Pause softkey z To resume recording after pausing press the Resume softkey z To stop a recording without saving it press the Erase softkey or CANCEL z To stop...

Страница 48: ...oming page intercom call is waiting at your phone To respond to an Auto Latch call while your phone is idle 1 Begin speaking after the paging intercom party addresses you Note The MUTE key light flashes rapidly to indicate that the Handsfree microphone is on and that the calling party can hear you 2 Press MUTE if you wish to mute your handsfree conversation The MUTE key light turns on solid 3 Pres...

Страница 49: ...s the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Enter the time in a 12 hour format for example 01 45 5 Press either the AM or PM softkey 6 Press the Save softkey To view change and or cancel a pending Reminder on a 5224 IP Phone 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey 4 Do one of the following To change the Reminder press...

Страница 50: ...minders on a 5212 IP Phone 1 Lift the handset 2 Dial 32 followed by 9999 3 Do one of the following a Dial 9999 to cancel Timed Reminder 1 b Dial followed by the timer number 2 or 3 and 9999 to cancel a reminder other than 1 4 Replace the handset To set multiple reminders up to three on a 5224 IP Phone only 1 Press SUPERKEY 2 Press the No softkey until Timed Reminder appears 3 Press the Yes softkey...

Страница 51: ...been programmed 4 Press the Next softkey to display the other timers 5 Do one of the following To change the time press the Change softkey enter the new time press the Save softkey and then press the Yes or No softkey depending on whether you want the reminder to repeat daily To cancel the Reminder press the Del softkey To exit without canceling the Reminder press SUPERKEY To acknowledge the remin...

Страница 52: ...e No softkey until Call Logging appears 3 Press the Yes softkey 4 Press the Off softkey To display the call log 1 Press the Callers feature key 2 Press the New softkey to display details for newly logged calls only or the Old softkey to display details for previously logged calls The display shows the caller s number Press the Name or Num softkey to display the caller s name or number 3 If more th...

Страница 53: ...ress the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times Use the or softkey to correct errors If the next letter in the name is on the same digit key as the previous letter press or softkey before proceeding If required press or the softkey to add a space between the first and last name 2 Press or the Look...

Страница 54: ... The system may be programmed to disallow monitoring of any or all extensions z A user can only be monitored from one extension at a time If you try to monitor someone who is already being monitored you receive busy tone and BUSY appears in your display z If the user puts the caller on hold transfers the call or ends the call you are disconnected and your monitoring session ends Note that the syst...

Страница 55: ...a Press TRANS CONF to form a three party conference with the user and the other party Press or the Exit softkey to end the monitoring session NOTE If you wish to continue monitoring after exiting the conference you must set up the monitor again Door Opener Door Opener allows you to operate a third party door opener For example when someone requires entry into a third party building a designated ex...

Страница 56: ...ture Key for instructions on programming a feature key 3 Do one of the following Press 0 for Day service Press 1 for Night1 Press 2 for Night2 4 Hang up The Night Answer feature key light flashes slowly for Night1 and rapidly for Night2 The Night Answer feature key light is off for when your phone is in Day service To switch your 5224 IP Phone to Night Answer or Day service or to view which servic...

Страница 57: ...rmat 4 Press the AM or PM softkeys if necessary 5 Press the Save softkey To set the date 1 Press SUPERKEY 2 Press the No softkey repeatedly until Date appears on the display 3 Press the Yes softkey 4 Enter the date in the indicated format 5 Press the Save softkey Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset Release is useful ...

Страница 58: ... Swap a phone the phone must be idle 1 Dial 68 or the appropriate feature access code 2 Dial the extension number of the phone you wish to swap 3 Enter your four digit Hot Swap Personal Identification Number PIN To verify that the phone has been swapped 1 Press SUPERKEY 2 Press the Prime Line key If the phone is successfully swapped the display shows the extension of the phone whose settings you w...

Страница 59: ...available at www mitel com or contact your Administrator USING THE LINE INTERFACE MODULE 5224 IP PHONE ONLY The Line Interface Module allows you to make and receive calls over an analog line referred to as the Line Interface Module line connected to your phone and operates in either of the following two modes as determined by your System Administrator z Line Interface Module mode where your phone ...

Страница 60: ... Interface Module line The user of the other phone must first hang up before you can access the Line Interface Module line To determine whether the Privacy option is enabled contact your System Administrator Answer A Call To answer a call using the Line Interface Module line 1 Lift the handset 2 Press the flashing Line Interface Module key ANALOG CALL appears on the display Answer a Waiting Call o...

Страница 61: ...owing z If your current call is using the Line Interface Module line press the flashing Line key of the held call The Line Interface Module call is automatically put on hold z If your current call is using an IP line press the flashing Line Interface Module key The IP line is automatically put on hold End a Call To end a current call when an incoming Line Interface Module call arrives z Press CANC...

Страница 62: ... area Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key If Privacy Mode is enabled and the Line Interface Module key local line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information c...

Страница 63: ...l Forwarding Cancel I m Here 07 Call Park 33 Call Hold Retrieve Local 22 Call Park Orbit Retrieve 57 Call Park Remote 62 Directed Call Pickup 09 Paging Access To Specific Zones 13 Group Page Meet Me Answer 49 Call Park and Page Telephone 63 Call Park and Page PA 64 Automatic Wakeup Reminder 32 Phonebook 65 Silent Monitoring 45 Open Door 66 Secure Hot Swap 68 ...

Страница 64: ...TM Trademark of Mitel Networks Corporation Copyright 2004 Mitel Networks Corporation All rights reserved ...

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